What is GemsofWar?
GemsofWar is a free-to-play puzzle role-playing game developed and published by Infinity Plus 2.
How do I download and install GemsofWar?
The game can be downloaded for PC from Steam, for iOS from the App Store, and for Android from the Google Play Store. Simply search for "GemsofWar" and follow the instructions to install.
I am experiencing slow loading times while playing GemsofWar. What can I do?
Slow loading times can be caused by a poor internet connection or a device with low memory. Try restarting your device or connecting to a stronger internet source.
How do I create a Gems of War account?
A Gems of War account can be created by downloading the game and signing up with your email address or by linking your existing account to your Facebook or Game Center account.
I am receiving an "authentication error" message when trying to log in. What does this mean?
This means there is an issue with your account's login credentials. Double-check your username and password and make sure caps lock is not enabled. If the problem persists, you can reset your password through the game's login page.
How do I change my in-game username?
In-game usernames cannot be changed. However, you can change your display name by going to the "Settings" menu and selecting "Change Display Name."
How do I contact customer support for GemsofWar?
You can contact customer support through the "Support" section of the game's menu or by emailing [email protected].
I am unable to make in-app purchases. What might be the cause?
Check that your payment information is up to date and that you have a stable internet connection. If the issue persists, contact your app store's customer support team.
How do I link my game progress to a new device?
Download the game on your new device and log in to your existing account using your email, Facebook, or Game Center. Your game progress should automatically sync to your new device.
I am missing in-game items or currency. What should I do?
Try force quitting the game and restarting it to see if the items appear. If not, contact customer support for further assistance.
What are events in GemsofWar?
Events are limited-time challenges that give players the opportunity to earn exclusive rewards by completing specific tasks and battles.
I am receiving an "out of memory" error while playing Gems of War. How can I fix this?
This means your device has run out of available memory. Close any unnecessary apps and restart the game to free up memory.
Can I play Gems of War offline?
While some features may still be accessible, Gems of War requires an internet connection to play.
How do I leave or disband a guild?
To leave a guild, go to the guild menu and select "Leave Guild" at the bottom. If you are the guild's leader, you must first disband the guild by selecting "Disband Guild" in the same menu.
I am unable to level up my troops. Why?
Troops can only be leveled up using the correct amount of Souls and Gold. If you do not have enough of these resources, you will not be able to level up your troops.
How do I earn experience points in Gems of War?
Experience points are earned by completing battles and tasks. The more difficult the battle or task, the more experience points you will earn.
I am seeing a "connection lost" message in the middle of a battle. What can I do?
This could be due to a weak internet connection. Try switching to a stronger source or wait until your connection improves before continuing the battle.
How often does Gems of War release new updates and content?
New updates and content are typically released every 1-2 months, with smaller bug fixes and improvements released more frequently.
I am receiving an "invalid banner" error message when trying to use a banner in battle. How can I fix this?
This means the banner you are trying to use is not valid for the current battle. Only certain banners are allowed in certain battles.
Can I change my kingdom's allegiance?
No, your kingdom's allegiance is permanent once chosen.
How do I claim my daily login rewards?
Daily login rewards can be claimed from the "Daily Rewards" button on the game's main menu.
I am unable to chat in the game's global chat. What is the issue?
This could be due to a temporary chat ban given by a moderator or admin for violating the community guidelines. If you believe this is a mistake, you can contact customer support for assistance.
How do I earn gems in Gems of War?
Gems can be earned by completing certain tasks, participating in events, and opening chests. They can also be purchased with real money through in-app purchases.
What are "soulforge" items in Gems of War?
Soulforge items are special items that can be obtained by disenchanting duplicate or unused troops. They can be used to purchase exclusive items in the soulforge menu.
My game progress was reset or lost. How can I retrieve it?
Contact customer support with your username and any relevant information, such as when the loss occurred, and they may be able to assist you in restoring your progress.
I am receiving an "invalid password" error when trying to log in. What should I do?
Make sure you are entering the correct password. If you have forgotten your password, you can reset it through the game's login page.
