What does "Failed to update assets" mean?
This error message usually appears when there is an issue with downloading or installing necessary game data. Try restarting the game or your device and check your internet connection. If the issue persists, you may need to uninstall and reinstall the game.
Why am I getting the "Failed to load game data" error?
This error indicates a problem with loading game data, which can be caused by corrupted game files or insufficient storage space. Try clearing your cache or freeing up some storage space. If the issue continues, try reinstalling the game.
How do I fix the "Failed to connect to the server" error?
This error means that your device is having trouble connecting to the game server. Check your internet connection and try restarting the game. If the problem persists, there may be an issue with the server itself.
What should I do if I encounter the "Failed to verify files" error?
This error indicates a problem with validating game files. Try restarting the game or your device. If that doesn't work, you may need to uninstall and reinstall the game.
How can I resolve the "Network error" message?
This error means there is an issue with your device's connection to the internet. Make sure your Wi-Fi or data is turned on and try restarting the game. If the issue persists, try connecting to a different network.
How do I fix the "Game client encountered an error" message?
This message usually appears when there is an issue with the game files. Try restarting the game or your device. If the problem persists, try reinstalling the game.
Why am I getting a "Server busy" error?
This error typically means that the game server is currently overloaded with players. Wait a few minutes and try logging in again.
How do I fix the "DirectX error" message?
This error may indicate a problem with your graphics card or outdated DirectX drivers. Check for updates for your graphics card and try restarting the game. If the issue continues, you may need to contact customer support.
Why can't I see the game's graphics and just have a black screen?
First, check that your graphics card meets the minimum requirements for the game. If it does, try updating your graphics card drivers and restarting the game. If the problem persists, there may be an issue with your monitor or device settings.
How can I fix the "Game data verification error"?
This error means there is an issue with verifying game data. Check your internet connection and try restarting the game. If the issue continues, you may need to uninstall and reinstall the game.
Why am I getting a "Save file corrupted" notification?
This error can occur when there is an issue with saving game data. Try restarting the game or your device. If the problem persists, there may be a problem with your device's storage or game files.
How do I fix the "Cryptography error" message?
This error may appear when there is a problem with the game's encryption. Try restarting the game or your device. If the issue continues, contact customer support for further assistance.
Where can I find a list of error codes and their meanings?
You can find a list of Genshin Impact error codes and their meanings on the game's official support website: https://genshin.mihoyo.com/en/support.
How can I resolve the "Connection has timed out" error?
This error may occur when there is a network issue or when the game server is overloaded. Make sure your internet connection is stable and try restarting the game. If the problem persists, try connecting to the game using a Virtual Private Network (VPN).
Why is my game crashing or freezing?
Game crashes and freezes can be caused by various factors such as outdated drivers, corrupted game files, or insufficient system resources. Try updating your drivers, clearing your cache, and freeing up some system resources. If the issue continues, contact customer support for further assistance.
How do I fix the "Unable to start game" error?
This error can occur due to an outdated graphics card, corrupted game files, or insufficient storage space. Make sure your graphics card and game files are up to date and try freeing up some storage space. If the problem persists, try reinstalling the game.
What should I do if I encounter a "GPU drivers outdated" error?
This error means your graphics card drivers are outdated and may cause issues with the game. Update your drivers and try restarting the game. If the issue continues, contact customer support for further assistance.
How can I fix the "Encrypted data file error"?
This error means there is an issue with game data encryption. Try restarting the game or your device. If the problem persists, you may need to uninstall and reinstall the game.
Why is the game lagging or running slowly?
Game performance issues can be caused by insufficient system resources, outdated drivers, or a poor internet connection. Try freeing up system resources, updating your drivers and checking your internet connection. If the problem continues, contact customer support for further assistance.
How do I fix the "Failed to sync cloud data" message?
This error may occur when there is an issue with syncing game data to the cloud. Check your internet connection and try restarting the game. If the issue persists, try manually syncing your game data through the game's settings.
Why is my game audio not working?
If you are experiencing issues with game audio, first make sure your device's audio settings are properly configured and your volume is turned up. If the problem continues, try restarting the game or your device. If the issue persists, there may be a problem with your device's audio drivers.
How can I fix the "Device not supported" error?
This error means your device does not meet the minimum requirements to run the game. Check the game's official website for the minimum requirements and consider upgrading your device if possible.
Why am I getting a "File decryption failed" message?
This error may occur when there is a problem with decrypting game files. Try restarting the game or your device. If the problem persists, you may need to uninstall and reinstall the game.
How do I report a bug or technical issue to the game developers?
You can report bugs and technical issues by contacting customer support through the in-game menu or by visiting the game's official website.
How can I fix in-game crashes on my mobile device?
Mobile crashes can be caused by various factors such as a poor internet connection, low battery, or outdated software. Try freeing up some system resources, making sure your internet connection is stable and your device is charged, and updating your device's software. If the issue continues, try restarting your device or contacting customer support for further assistance.
