What is georgiapower?
Georgia Power is the largest electric company in the state of Georgia, providing electricity to over 2.5 million customers.
How do I pay my Georgia Power bill?
You can pay your Georgia Power bill online, by phone, by mail, or in person at a payment location. More information can be found on the Georgia Power website.
Why is my Georgia Power bill higher than usual?
There are several reasons why your bill may have increased, such as changes in your usage, rate changes, or seasonal fluctuations. You can compare your current and previous bills to identify the cause or contact Georgia Power for assistance.
What do I do if I am experiencing a power outage?
If you are experiencing a power outage, report it online, through the Georgia Power app, or by calling 1-888-660-5890. Check the Georgia Power Outage Map for updates on the status of your outage.
Why is my power still out even though my neighbors have their power back?
Sometimes, outages can affect only certain areas due to different factors, such as equipment failures or storm damage. You can report your outage and check for updates online or through the Georgia Power app.
How do I report a streetlight that is out?
You can report a streetlight that is out online or through the Georgia Power app. Make sure to provide the closest street address and pole number, if possible.
What does the "Estimated Meter Read" mean on my bill?
The "Estimated Meter Read" means that Georgia Power was not able to obtain an actual meter reading for your billing period. This can happen if the meter is not accessible, or there is an issue with the meter. The estimated read will be replaced with an actual read on your next bill.
How do I sign up for paperless billing?
You can sign up for paperless billing by logging into your online account and selecting the "Paperless Billing" option. You can also enroll through the Georgia Power app.
What do I do if I see a downed power line?
If you see a downed power line, do not touch it or attempt to move it. Stay at least 30 feet away and call 911 and Georgia Power at 1-888-660-5890 immediately.
How do I update my account information?
You can update your account information, such as your address or contact information, by logging into your online account or by calling Georgia Power Customer Service at 1-888-660-5890.
How do I start or stop Georgia Power service at a new address?
You can start or stop Georgia Power service at a new address by filling out an online form or by calling Georgia Power Customer Service at 1-888-660-5890.
What is a deposit and why do I need to pay it?
A deposit is a one-time payment required to start your service with Georgia Power. It serves as a guarantee for your future payments and will be refunded to you after 12 consecutive months of on-time payments.
Why am I being charged a late fee on my bill?
If your payment is received after the due date, a late fee may be applied to your bill. You can avoid late fees by making your payments on time or setting up automatic payments.
How do I request a payment extension?
You can request a payment extension online or by calling Georgia Power Customer Service at 1-888-660-5890. The extension will give you additional time to pay your bill without late fees.
Why am I being charged a convenience fee for paying my bill online?
The convenience fee is applied by the payment processor, not Georgia Power. You can avoid this fee by using other payment methods, such as by phone, mail, or in person.
What is the usage chart on my bill?
The usage chart on your bill shows your energy usage for the current month compared to the same time last year. This can help you track your usage and identify any changes.
How do I read my meter?
You can read your meter by locating the row of numbers and checking the last five digits. You can find more detailed instructions on the Georgia Power website.
What do I do if I smell natural gas in or around my home?
If you smell natural gas, leave the area immediately and call 911 and Georgia Natural Gas at 1-877-427-4321. Do not use your phone or any electrical devices in the affected area.
How do I enroll in Georgia Power's budget billing program?
You can enroll in budget billing by logging into your online account or by calling Georgia Power Customer Service at 1-888-660-5890.
What is the average residential rate for Georgia Power?
The average residential rate for Georgia Power is approximately 11.6 cents per kilowatt-hour. However, rates may vary based on usage and location.
Why am I being charged a security lighting fee?
If you have outdoor security or street lighting provided by Georgia Power, you may be charged a security lighting fee on your bill. This fee covers the maintenance and operation of the lighting.
How do I report a tree or branch on a power line?
You can report a tree or branch on a power line by calling Georgia Power at 1-888-660-5890. Do not attempt to remove the tree or branch yourself.
How do I request a new power line or service upgrade?
You can request a new power line or service upgrade by filling out an online form or by calling Georgia Power Customer Service at 1-888-660-5890.
Why is my Georgia Power website not working?
If the Georgia Power website is not working, it could be due to a technical issue. Try clearing your browser's cache and cookies or accessing the website from a different device. If the issue persists, contact Georgia Power Customer Service for assistance.
How do I report a problem with my bill or meter reading?
If you have a problem with your bill or meter reading, contact Georgia Power Customer Service at 1-888-660-5890. They will investigate and resolve any issues.
Where can I find information about energy-saving tips and programs?
You can find information about energy-saving tips and programs on the Georgia Power website, where you can also enroll in programs such as rebates for energy-efficient appliances or home energy assessments.
How do I file a complaint or provide feedback to Georgia Power?
You can file a complaint or provide feedback to Georgia Power through their online form or by calling Georgia Power Customer Service at 1-888-660-5890.
