What is Geotrust?
Geotrust is a digital certificate provider that offers a range of SSL, TLS, and code signing certificates to secure websites, emails, and digital transactions.
How do I know if my Geotrust certificate is valid?
You can check the validity of your Geotrust certificate by using their Certificate Checker tool, available on their website.
Why is my website showing a security warning when I have a Geotrust certificate?
This could be due to an outdated or improperly installed certificate or mixed content on your website. You can use Geotrust's Certificate Checker tool to troubleshoot the issue.
Can I use a Geotrust certificate on multiple websites?
Yes, you can purchase a multi-domain or wildcard certificate from Geotrust to secure multiple websites or subdomains.
What should I do if I receive an error message "Certificate name mismatch"?
This means that the domain on the certificate does not match the actual domain of your website. You will need to correct the domain name on the certificate or purchase a new one.
How long does it take to issue a Geotrust certificate?
The issuance time for a Geotrust certificate may vary from a few minutes to a few days, depending on the type of certificate and the validation process required.
Can I receive a refund for my Geotrust certificate?
Geotrust has a 30-day refund policy for their certificates. You can contact their customer support for more information.
What is a CSR and how do I generate one for my Geotrust certificate?
A CSR (Certificate Signing Request) is a code that you provide when purchasing a certificate, which contains information about your organization and domain. You can generate a CSR using your server or through Geotrust's CSR Generation tool.
Why am I receiving an error "Invalid common name"?
This error indicates that the common name in your certificate does not match your domain name. You will need to correct the common name on the certificate or purchase a new one.
How do I renew my Geotrust certificate?
You can renew your Geotrust certificate through your account on their website or by contacting their customer support.
What is an intermediate certificate and where can I find it for Geotrust?
An intermediate certificate is a required link between your website's SSL certificate and the trusted root certificate of the certificate authority. You can download the necessary intermediate certificate for Geotrust from their website.
Can I transfer my Geotrust certificate to another server?
Yes, you can transfer your Geotrust certificate to another server by exporting it along with the private key and importing it on the new server.
How do I know if my Geotrust certificate is compatible with mobile devices?
Geotrust certificates are compatible with all major mobile devices and browsers.
Why am I receiving an error "Revoked certificate"?
This means that your Geotrust certificate has been invalidated and is no longer trusted due to a security issue. You can contact their customer support for assistance.
Can I use a Geotrust certificate for email encryption?
Yes, Geotrust offers email signing certificates for secure email communication.
How can I contact Geotrust for technical support?
You can reach out to Geotrust's customer support through their contact page or via phone.
Is there a way to validate my Geotrust certificate before installation?
Yes, you can use the Certificate Checker tool on Geotrust's website to validate your certificate before installation.
What is an EV SSL certificate from Geotrust?
An EV (Extended Validation) SSL certificate is the highest level of validation available from Geotrust. It requires a thorough validation process and displays a green address bar in the browser.
Why is my website showing a "Not Secure" warning even though I have a valid Geotrust certificate?
This could happen if your website contains mixed content (a mix of secure and insecure elements). You can use Geotrust's Crypto Report tool to identify and fix the insecure elements.
How do I revoke my Geotrust certificate?
You can revoke your Geotrust certificate through your account on their website or by contacting their customer support.
Is it possible to upgrade my Geotrust certificate to a higher level of encryption?
Yes, you can upgrade your Geotrust certificate to a higher level (such as from RapidSSL to QuickSSL Premium) by paying the difference in price.
How can I check the encryption level of my Geotrust certificate?
You can use online SSL checker tools, such as SSL Labs or Qualys SSL Labs, to check the encryption level of your Geotrust certificate.
What should I do if my Geotrust certificate has been compromised?
You should immediately contact Geotrust's customer support and revoke your certificate to prevent any further security issues.
How do I install my Geotrust certificate on my server?
The installation process will vary depending on your server. You can follow Geotrust's installation guides for popular servers or contact their customer support for assistance.
Can I use my Geotrust certificate on a shared hosting server?
Yes, you can use your Geotrust certificate on a shared hosting server by following the installation instructions provided by Geotrust.
What is a certificate revocation list (CRL) and where can I find it for Geotrust?
A CRL is a list of revoked certificates that are no longer trusted. You can find the CRL for Geotrust on their website or through your account.
