Getty Images FAQ

Answers to your most common questions about Getty Images.

Quick, simple, and helpful information at a glance.

What is gettyimages?
Gettyimages is a leading provider of digital media content, including images, videos, and music.
How do I sign up for a gettyimages account?
You can sign up for a gettyimages account by visiting their website and clicking on the "Sign In" button at the top right corner of the page. Then, select "New to gettyimages? Register now" and follow the prompts to create an account.
Why can't I access my gettyimages account?
There may be several reasons why you cannot access your gettyimages account, such as entering an incorrect username or password, internet connection issues, or your account being temporarily suspended. Try resetting your password or contacting gettyimages customer support for further assistance.
How do I search for content on gettyimages?
To search for content on gettyimages, enter keywords related to the type of content you are looking for in the search bar at the top of the page. You can also filter your search results by category, orientation, color, and more.
Can I use gettyimages content for free?
No, gettyimages content is copyrighted and can only be used after purchasing a license or obtaining proper permission from the copyright holder.
What types of licenses are available on gettyimages?
Gettyimages offers several types of licenses, including Editorial, Commercial, and Premium Access. You can learn more about each license and their usage rights on the gettyimages website.
Why am I seeing a watermark on the images?
If you see a watermark on an image, it means you have only previewed the image and have not purchased or licensed it yet. The watermark will disappear once you obtain a license for the image.
How do I purchase a license for gettyimages content?
To purchase a license for gettyimages content, click on the image to open its details page. Then, click on the "License and Pricing" link and select the appropriate license type for your use. Follow the prompts to complete the purchase.
I am receiving an error message when trying to purchase a license. What does it mean?
If you are receiving an error message while trying to purchase a license, it could mean that there is an issue with your payment method, your account, or the content is not available for licensing. Contact gettyimages customer support for further assistance.
How do I download gettyimages content?
To download gettyimages content, you must first purchase a license for it. After that, you can click on the "Download" button on the image's details page, and the content will be downloaded to your device.
I am unable to download gettyimages content. What should I do?
If you are unable to download gettyimages content, it could be due to technical difficulties on their website, an issue with your internet connection, or your account being suspended. Try accessing the content at a later time or contact gettyimages customer support for assistance.
Can I share gettyimages content on social media?
Yes, you can share gettyimages content on social media, but only if you have purchased a license that allows for social media use. It is not allowed to share unlicensed gettyimages content on social media.
How do I report copyright infringement for gettyimages content?
If you believe someone has used gettyimages content without proper authorization, you can report it through the "Report Infringement" link on gettyimages website. Provide as much information as possible, including the infringing content and your own contact information.
I am unable to access certain features on gettyimages website. Why?
You may be unable to access certain features on gettyimages website if you are not signed in with a verified account or if you do not have the proper license for those features.
Can I edit or alter gettyimages content after purchasing a license?
It depends on the type of license you have purchased. Some licenses allow for limited editing or modification of the content, while others do not. Make sure to check the license terms before making any edits.
What should I do if I accidentally delete my purchased gettyimages content?
Gettyimages allows you to redownload your purchased content within a specific time period. If it has been deleted permanently, you may need to purchase the content again.
How can I obtain permission to use gettyimages content in a commercial project?
To use gettyimages content in a commercial project, you must purchase a Commercial license or obtain explicit permission from the copyright holder. Contact gettyimages customer support for assistance in acquiring permission.
I am having trouble navigating or using the gettyimages website. What should I do?
If you are having trouble navigating or using the gettyimages website, try clearing your browser's cache and cookies or using a different web browser. You can also contact gettyimages customer support for further assistance.
How do I cancel my gettyimages account?
To cancel your gettyimages account, go to your account settings and select the "Close Account" option. Follow the prompts to confirm the cancellation.
I am not receiving emails from gettyimages. What should I do?
Make sure to check your spam or junk folder as the emails could be directed there. If you still do not see any emails from gettyimages, contact their customer support for further assistance.
Can I get a refund for my purchased gettyimages content?
Gettyimages has a strict no-refund policy, but they may offer exceptions in certain cases. Contact their customer support for assistance.
How do I report a technical issue with the gettyimages website?
If you encounter a technical issue on the gettyimages website, you can report it through their customer support or by clicking on the "Feedback" button at the bottom right corner of the page.
I am unable to play or download gettyimages videos. What should I do?
If you are unable to play or download gettyimages videos, it could be due to compatibility issues with your device or a technical issue on the website. Try accessing the video on a different device or contact customer support for further assistance.
What should I do if I see inappropriate content on gettyimages?
Gettyimages has a strict content policy, and inappropriate content is not allowed. If you come across such content, you can report it through the "Report Inappropriate Content" link on their website.
Can I use gettyimages content in presentations or educational materials?
Yes, you can use gettyimages content in presentations or educational materials, but it depends on the type of license you have purchased. Some licenses may have restrictions on such uses, so make sure to check the license terms.
How do I cite gettyimages content in my work?
When using gettyimages content, attribution is required in most cases. You can find the specific attribution requirements for each content on the details page or in the license terms.