How do I reset my password on GiveCampus?
To reset your password, go to the login page and click on the "Forgot your password?" link. Follow the instructions to reset your password.
I am trying to donate but the website is giving me an error. What should I do?
If you encounter an error while trying to donate, please try clearing your browser's cache and cookies, or use a different browser. If the issue persists, contact the GiveCampus support team for assistance.
Can I make a donation in someone else's name?
Yes, you can make a donation in someone else's name by selecting the option to "Dedicate my donation" during the donation process. You will be able to enter the name of the person you wish to dedicate the donation to.
How do I update my personal information on GiveCampus?
To update your personal information, log into your account and click on the profile icon. You will be able to edit your personal information from there.
I am receiving a "page not found" error. What does this mean?
This error typically means that the page you are trying to access has been removed or has incorrect links. If you believe this is an error, please contact the GiveCampus support team for assistance.
How can I search for a specific campaign on GiveCampus?
To search for a campaign on GiveCampus, enter the name of the campaign or organization in the search bar on the homepage. You can also browse by category or search for campaigns by location.
I accidentally made a duplicate donation. Can I get a refund?
Yes, please contact the GiveCampus support team and provide the details of your duplicate donation. They will assist you in getting a refund for the duplicate transaction.
I am getting a "payment processing error" message. What should I do?
This error typically means there was an issue with the payment processing. Please check your payment information and try again. If the error persists, contact the GiveCampus support team for assistance.
How do I update my recurring donation on GiveCampus?
To update a recurring donation, log into your account and go to the donation section. From there, you can edit your recurring donation to update the amount or payment method.
Can I make an anonymous donation on GiveCampus?
Yes, you can choose to make an anonymous donation by selecting the option during the donation process. This means your name and donation amount will not be publicly displayed on the campaign page.
I am unable to make a donation because the campaign has ended. Can I still donate?
Once a campaign has ended, the donation link will no longer be active. However, you can still reach out to the organization to make a donation directly.
How can I get a receipt for my donation on GiveCampus?
You will automatically receive a receipt via email for your donation. If you did not receive a receipt, please check your spam folder. You can also contact the organization directly for a receipt.
Does GiveCampus charge any fees for donations?
GiveCampus does not charge any additional fees on top of the donation amount. However, there may be standard payment processing fees.
I am receiving a "server error" message. What does this mean?
This error usually means there is an issue with the GiveCampus website. Please try refreshing the page or using a different browser. If the issue persists, contact the GiveCampus support team for assistance.
Can I make a donation using PayPal on GiveCampus?
Yes, you can make a donation using PayPal by selecting the option during the donation process. You will be redirected to the PayPal website to complete the transaction.
How can I view my donation history on GiveCampus?
To view your donation history, log into your account and go to the donation section. You will be able to see all of your past donations made on GiveCampus.
I am trying to create a fundraiser but am unable to upload images. What should I do?
If you are having difficulty uploading images for your fundraiser, please make sure they are in the correct format (JPG, PNG) and under the maximum file size limit. If the issue persists, contact the GiveCampus support team for assistance.
Can I edit my recurring donation on GiveCampus?
Yes, you can edit your recurring donation at any time by logging into your account and going to the donation section. From there, you can make any necessary changes.
How do I cancel my recurring donation on GiveCampus?
To cancel your recurring donation, log into your account and go to the donation section. From there, you can click on the "cancel" button next to your recurring donation.
I am receiving a "payment failed" message. What does this mean?
This error means that there was an issue with the payment processing. Please check your payment information and try again. If the error persists, contact the GiveCampus support team for assistance.
How long will it take for my donation to be processed?
The processing time for donations can vary, but it is typically within 1-3 business days. If you have not received a confirmation email or receipt within that time, please contact the GiveCampus support team for assistance.
Can I get a refund for my donation on GiveCampus?
GiveCampus has a strict no refund policy. However, if you have made a duplicate donation or there was an error in processing your donation, please contact the organization directly for assistance.
Who should I contact for technical support on GiveCampus?
If you need technical support on GiveCampus, you can contact the GiveCampus support team by clicking on the "Help" button on the bottom right corner of the homepage.
I am having trouble logging into my account. What should I do?
If you are unable to log into your account, please try resetting your password. If you continue to experience issues, contact the GiveCampus support team for assistance.
How do I create a fundraiser on GiveCampus?
To create a fundraiser, log into your account and click on the "Create Fundraiser" button on the homepage. Follow the instructions to set up your fundraiser.
Can I edit my fundraiser after it has been published?
Yes, you can edit your fundraiser at any time by going to your account and clicking on the fundraiser. From there, you can make any necessary changes.
Is GiveCampus a secure website for donations?
Yes, GiveCampus takes the security of donors' personal and payment information seriously. The website is encrypted and secured by industry-standard SSL technology.
I am a non-profit organization. How can I start using GiveCampus?
To start using GiveCampus for your non-profit organization, click on the "Start Fundraising" button on the homepage and follow the instructions to set up your organization's page.
Are there any fees for organizations to use GiveCampus?
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