What is Global Payments Inc?
Global Payments Inc is a payment technology company that provides a variety of services, including payment processing, merchant services, and e-commerce solutions.
How do I set up a Global Payments account?
To set up a Global Payments account, you can visit their website and click on the "Sign Up" or "Get Started" button. From there, you will need to provide your personal and business information, as well as any required documentation.
What types of payment methods does Global Payments support?
Global Payments supports various payment methods, including credit and debit cards, e-wallets, and alternative payment methods like Apple Pay and Google Pay.
How do I process a refund through Global Payments?
To process a refund through Global Payments, you can log into your account and select the transaction you want to refund. From there, you can click on the "Refund" button and follow the prompts to complete the refund.
I received an error message while processing a transaction. What should I do?
If you receive an error message while processing a transaction, you can refer to the Global Payments support page for a list of error codes and troubleshooting steps. If the issue persists, you can contact their customer support for assistance.
What is AVS and why is it important for my transactions?
AVS (Address Verification System) is a security measure used to verify the billing address provided by the customer during a transaction. It is important to ensure the transaction is legitimate and reduce the risk of fraud.
How do I change my bank account information for deposits from Global Payments?
To change your bank account information for deposits from Global Payments, you can log into your account and select the "Account Settings" option. From there, you can update your bank account information and save the changes.
Can I integrate Global Payments with my website or online store?
Yes, Global Payments offers various integration options for websites and online stores. You can visit their website to learn more about their integration solutions and find the one that best fits your needs.
I forgot my Global Payments password. How can I reset it?
To reset your Global Payments password, you can click on the "Forgot Password" link on the login page and follow the prompts to reset your password. You will need to provide your email address associated with the account.
Does Global Payments charge any setup or cancellation fees?
Global Payments does not charge any setup or cancellation fees. However, there may be fees associated with certain services or products, which will be outlined in your agreement.
How long does it take for funds to reach my bank account from Global Payments?
Generally, it takes 1-2 business days for funds to reach your bank account from Global Payments. However, the exact timing may vary depending on your bank's processing times.
I have a charge from Global Payments on my bank statement. What does this mean?
A charge from Global Payments on your bank statement means that a transaction was processed using their services. You can log into your account to view the details of the transaction.
Can I process transactions in different currencies with Global Payments?
Yes, Global Payments supports transactions in various currencies. You can select the currencies you want to transact in, and Global Payments will handle the currency conversion for you.
I received a chargeback on a transaction. What should I do?
If you received a chargeback on a transaction, you should log into your Global Payments account and follow the prompts to provide evidence and dispute the chargeback. You can also contact their customer support for assistance.
Does Global Payments offer fraud prevention or detection services?
Yes, Global Payments offers fraud prevention and detection services to help reduce the risk of fraudulent transactions. You can visit their website to learn more about their fraud management solutions.
Can I customize my receipts with Global Payments?
Yes, you can customize your receipts with your business logo and other information through your Global Payments account. You can also choose to receive receipts via email or text message.
I have funds on hold in my Global Payments account. How can I release them?
To release funds on hold in your Global Payments account, you can contact their customer support for assistance. They may require you to provide additional information to verify the legitimacy of the funds.
How do I update my contact information on my Global Payments account?
To update your contact information on your Global Payments account, you can log into your account and select the "Account Settings" option. From there, you can update your contact information and save the changes.
Can Global Payments help me with chargebacks from my customers?
Yes, Global Payments offers chargeback management services to help you handle disputes and recover funds from chargebacks. You can contact their customer support for more information.
What is PCI compliance, and do I need it for my Global Payments account?
PCI (Payment Card Industry) compliance is a set of security standards that businesses must follow to protect customer cardholder data. You may need to comply with PCI standards, depending on the services and products you use through Global Payments.
How can I view my transaction history with Global Payments?
To view your transaction history with Global Payments, you can log into your account and select the "Transactions" or "Activity" tab. From there, you can view your transaction history and filter by date or other criteria.
Is there a minimum or maximum amount for transactions with Global Payments?
The minimum and maximum transaction amounts may vary depending on the products or services you use through Global Payments. You can refer to your agreement or contact their customer support for more information.
How do I contact Global Payments for support?
To contact Global Payments for support, you can visit their website and click on the "Contact Us" or "Support" link. From there, you can find their contact information, including phone numbers and email addresses, for different regions and services.
Can I set up recurring payments through Global Payments?
Yes, you can set up recurring payments for subscriptions or other services through Global Payments' recurring billing feature. You can log into your account and select the "Recurring Billing" option to set it up.
I have a dispute with a transaction processed through Global Payments. What should I do?
If you have a dispute with a transaction processed through Global Payments, you can contact their customer support for assistance. They may require you to provide evidence or other information to help resolve the dispute.
How can I update my billing information for Global Payments fees?
To update your billing information for Global Payments fees, you can log into your account and select the "Billing" option. From there, you can update your billing address and payment methods.
Can I set up automatic payouts for my transactions with Global Payments?
Yes, Global Payments offers automatic payout options for certain services, such as marketplace or platform payments. You can contact their customer support for more information on setting up automatic payouts.
