GlobalSign FAQ

Answers to your most common questions about GlobalSign.

Quick, simple, and helpful information at a glance.

What is GlobalSign?
GlobalSign is a company that provides digital certificate solutions for websites and electronic devices.
How do I obtain a GlobalSign certificate?
You can obtain a GlobalSign certificate by purchasing one from their website, or through a reseller.
What types of certificates does GlobalSign offer?
GlobalSign offers various types of certificates, including SSL/TLS, code signing, document signing, and IoT certificates.
What is an SSL/TLS certificate?
An SSL/TLS certificate is a digital certificate that encrypts sensitive information transmitted between a website and a users browser, ensuring secure communication.
What is a code signing certificate?
A code signing certificate is used to digitally sign software and ensure its authenticity and integrity.
What is a document signing certificate?
A document signing certificate is used to digitally sign and secure electronic documents, such as PDFs.
What is an IoT certificate?
An IoT certificate is used to authenticate and encrypt communication between devices on the Internet of Things.
How do I install a GlobalSign certificate on my website?
GlobalSign provides installation instructions for various web servers, such as Apache, Microsoft IIS, and Nginx. You can find them on their website or contact their support team for assistance.
What should I do if I encounter an error message while installing a GlobalSign certificate?
Check GlobalSigns troubleshooting guide for common error messages and solutions. If the issue persists, contact their support team for further assistance.
How do I renew my GlobalSign certificate?
You can renew your GlobalSign certificate before it expires by purchasing a renewal code from their website or through a reseller.
Can I revoke my GlobalSign certificate?
Yes, you can revoke your certificate if it has been compromised or is no longer needed. You can do this through your GlobalSign account or by contacting their support team.
How do I know if my GlobalSign certificate is valid?
You can check the validity of your certificate by using GlobalSigns certificate checker tool on their website.
What should I do if my certificate has expired?
You need to renew your certificate before it expires to avoid any interruptions in your websites security. If your certificate has already expired, you will need to purchase a new one.
What is a Certificate Authority (CA)?
A Certificate Authority is a trusted entity that issues digital certificates for websites and devices.
Is GlobalSign a trusted Certificate Authority?
Yes, GlobalSign is a trusted Certificate Authority and is recognized by most major web browsers and operating systems.
What happens if my private key for my GlobalSign certificate is lost or compromised?
If your private key is lost or compromised, it is important to contact GlobalSign immediately for a replacement and revoke the old certificate.
Will my GlobalSign certificate work on all browsers and devices?
GlobalSign certificates are compatible with most modern browsers and devices. However, some older versions may not support the latest encryption methods. It is recommended to check GlobalSigns compatibility matrix for more information.
Do I need a separate certificate for each subdomain?
It depends on the type of certificate you have. Wildcard certificates cover all subdomains of a single domain, while regular certificates only cover the specific domain it is issued for.
Can I use my GlobalSign certificate on multiple servers?
Yes, you can use your certificate on multiple servers as long as they are for the same domain. However, you may need to purchase a Multi-Domain or SAN certificate if you want to secure multiple domains.
What is a certificate chain?
A certificate chain represents the trust and hierarchy of digital certificates issued by a Certificate Authority.
How do I install intermediate certificates?
You can install intermediate certificates by following the same process as installing your main certificate on your web server. GlobalSign also provides detailed instructions for most common web servers on their website.
What is a certificate revocation list (CRL)?
A CRL is a list of revoked certificates that is periodically updated and published by a Certificate Authority.
How often are CRLs updated for GlobalSign certificates?
GlobalSign updates their CRLs every 15 minutes.
How do I check the revocation status of my GlobalSign certificate?
You can use GlobalSigns Online Certificate Status Protocol (OCSP) or Certificate Revocation List (CRL) to check the revocation status of your certificate.
What is a certificate signing request (CSR)?
A CSR is a file containing information about your website and organization, which is used to generate a digital certificate by a Certificate Authority.
How do I generate a CSR for my GlobalSign certificate?
You can generate a CSR using your web servers management interface or a third-party tool. You can also use GlobalSigns CSR generation tool on their website.
Can I transfer my GlobalSign certificate to another server?
Yes, you can transfer your certificate to another server as long as it is for the same domain. You may need to rekey your certificate if the servers configuration changes.
What is certificate self-service?
Certificate self-service allows you to manage and renew your GlobalSign certificates through a user-friendly online portal.
How do I access my GlobalSign certificate self-service portal?
You can access your self-service portal by logging in to your GlobalSign account or through a link provided by your reseller.
What should I do if I suspect fraudulent activity with my GlobalSign certificate?
Contact GlobalSigns fraud team immediately to report the issue. They will investigate and take necessary actions to resolve the situation.