What is GlovoApp?
GlovoApp is a mobile application that allows users to order food, groceries, and other items for delivery from local stores and restaurants.
How do I download GlovoApp?
You can download GlovoApp for free from the App Store or Google Play Store.
Why is the app not working?
The app may be experiencing technical difficulties or your internet connection may be unstable. Try closing and reopening the app or checking your internet connection.
How can I track my delivery?
You can track your delivery in real-time within the app. Simply go to the "Orders" tab and select the active order.
What do I do if my order is taking longer than expected?
If your order is delayed, you can track its status in the app or contact Glovo's customer support for assistance.
I received the wrong order. What should I do?
If you received the wrong order, you can contact Glovo's customer support for assistance. They will arrange for the correct order to be delivered to you or process a refund if needed.
How can I pay for my order?
GlovoApp offers a variety of payment options, including credit/debit cards, PayPal, and in-app wallets.
My payment failed. What should I do?
If your payment fails, try using a different payment method or contact your bank to ensure there are no issues with your card.
Can I cancel my order?
If your order has not yet been assigned to a rider, you can cancel it through the app. However, if a rider has already been assigned, you will need to contact customer support for assistance.
What is a Glovo account and why do I need one?
A Glovo account allows you to save your delivery addresses, payment methods and view your order history for a more convenient ordering experience.
How do I create a Glovo account?
You can create a Glovo account through the app or on the website by providing an email address and creating a password.
Why do I keep receiving error messages?
Error messages may occur due to technical issues or incorrect inputs. Try restarting the app or checking your inputs for any mistakes.
The app keeps crashing. What should I do?
If the app keeps crashing, try closing and reopening it. If the issue persists, try updating the app or contact Glovo's customer support for assistance.
Can I use Glovo in any city?
Glovo is available in over 20 countries and 300 cities worldwide. You can check the availability in your city through the app or website.
Can I order from multiple stores in one order?
Yes, you can order from multiple stores in one order. Simply add items from different stores to your cart before placing the order.
I have a problem with my order. How can I contact Glovo's customer support?
You can contact Glovo's customer support through the app or website by going to the "Help" or "Contact Us" section.
Is there a delivery fee?
Delivery fees may vary depending on your location and the distance between the store and delivery address. The delivery fee will be shown at checkout before placing the order.
What is Glovo Prime?
Glovo Prime is a subscription service that offers free delivery for all orders within a specific period for a monthly fee.
How do I cancel my Glovo Prime subscription?
You can cancel your Glovo Prime subscription through the app or by contacting customer support.
Can I use a promo code for my order?
Yes, you can apply a promo code at checkout to receive a discount on your order.
The promo code I used is not working. Why?
Promo codes may have expiration dates or certain terms and conditions. Make sure to check if the code is still valid and meets the requirements for the discount.
Is my personal information secure on GlovoApp?
GlovoApp takes the necessary measures to ensure the security of your personal information and transactions. For more information, please refer to the app's privacy policy.
How can I give feedback or suggestions about the app?
You can submit your feedback or suggestions through the app's "Help" or "Contact Us" section. Your feedback is valuable in helping us improve our app and services.
Can I schedule a delivery in advance?
Currently, Glovo does not offer the option to schedule deliveries in advance. However, you can place an order for a later time on the same day.
How does Glovo ensure food safety during delivery?
Glovo has implemented strict hygiene and safety measures for its delivery partners, such as using thermal bags and providing hand sanitizer. Also, the app allows users to track the delivery in real-time for added assurance.
Can I change my delivery address after placing an order?
If the order has not been assigned to a rider, you can change the delivery address through the app. If a rider has already been assigned, please contact customer support for assistance.
Is there a minimum order amount?
The minimum order amount may vary depending on your location and the store's policies. The app will show the minimum amount required at checkout.
