What is GoCardless?
GoCardless is an online payment platform that allows businesses to collect payments directly from customers' bank accounts.
How do I sign up for GoCardless?
You can sign up for GoCardless by visiting their website and creating an account.
What types of payments can I collect with GoCardless?
GoCardless allows you to collect one-time and recurring payments from customers' bank accounts.
How long does it take for a payment to be processed with GoCardless?
It typically takes 3-5 business days for payments to be processed and deposited into your account.
What currencies does GoCardless support?
GoCardless supports payments in EUR, GBP, SEK, DKK, and CAD.
What should I do if a customer's payment fails?
If a customer's payment fails, GoCardless will automatically attempt to collect the payment again. You can also contact the customer to resolve the issue.
Can I set up automatic payment retries for failed payments?
Yes, you can set up automatic payment retries for failed payments in your GoCardless account settings.
How does GoCardless secure my customers' bank account information?
GoCardless uses bank-level encryption and security measures to protect your customers' bank account information.
Is there a limit to the number of payments I can collect with GoCardless?
No, there is no limit to the number of payments you can collect with GoCardless.
Can I integrate GoCardless with my existing invoicing software?
Yes, GoCardless can be integrated with many popular invoicing and accounting software platforms.
How much does it cost to use GoCardless?
GoCardless charges a transaction fee for each successful payment, with additional fees for collection and currency conversion. You can view their pricing on their website.
Can I customize the payment page for my customers?
Yes, you can customize the payment page with your business logo, branding, and messaging.
What should I do if I receive an error message when using GoCardless?
If you receive an error message, you can check GoCardless status page for any known issues or contact their customer support team for assistance.
What is the GoCardless Dashboard?
The GoCardless Dashboard is a central hub where you can manage your payments, view reports, and make changes to your account settings.
Can I issue refunds through GoCardless?
Yes, you can issue refunds for payments processed through GoCardless directly from your Dashboard.
Is there a minimum payment amount for GoCardless transactions?
No, there is no minimum amount for payments collected through GoCardless.
Can I cancel a payment with GoCardless?
Yes, you can cancel a payment before it is processed by canceling it in your GoCardless Dashboard.
Do I need to have a merchant account to use GoCardless?
No, GoCardless is not a merchant account provider and does not require its users to have a merchant account.
How do I change my bank account information on GoCardless?
You can change your bank account information in the "Settings" section of your GoCardless Dashboard.
Can I set up multiple payment schedules for different customers?
Yes, you can set up different payment schedules for different customers in your GoCardless Dashboard.
Is there a limit to the number of customers I can have with GoCardless?
No, there is no limit to the number of customers you can have with GoCardless.
What should I do if a customer disputes a payment collected through GoCardless?
If a customer disputes a payment, you can contact GoCardless's support team to help resolve the issue.
Can I see a history of payments collected with GoCardless?
Yes, you can view a history of payments collected in your GoCardless Dashboard.
Does GoCardless offer customer support?
Yes, GoCardless offers customer support through email, live chat, and phone during specified business hours.
Can I export payment data from GoCardless?
Yes, you can export payment data from your GoCardless Dashboard in various formats for recordkeeping or accounting purposes.
Can I use GoCardless for international payments?
Yes, GoCardless supports payments in multiple currencies and can collect payments from customers in various countries.
