What is GofOExpress?
GofOExpress is a transportation service that allows users to book rides using a mobile app.
How do I sign up for GofOExpress?
You can sign up for GofOExpress by downloading the mobile app and creating an account.
What types of vehicles does GofOExpress offer?
GofOExpress offers various types of vehicles such as sedans, SUVs, and minivans for different group sizes and trip purposes.
How do I book a ride with GofOExpress?
To book a ride with GofOExpress, open the app, enter your pick-up and drop-off locations, select the type of vehicle, and confirm your payment method.
Can I schedule a ride in advance with GofOExpress?
Yes, you can schedule a ride in advance by selecting the "Schedule" option in the app before confirming your booking.
How do I pay for my GofOExpress ride?
GofOExpress accepts various payment methods, including credit/debit cards and mobile wallets.
Can I add multiple stops to my GofOExpress ride?
Yes, you can add up to three additional stops to your ride by selecting the "Add Stop" option in the app.
How do I cancel my GofOExpress ride?
You can cancel your ride by going to the "My Trips" section in the app and selecting the "Cancel" option next to your upcoming trip.
Will I be charged for cancelling my GofOExpress ride?
If you cancel your ride within the allowed time frame, you will not be charged. However, late cancellations may incur a cancellation fee.
What should I do if my GofOExpress driver is late?
If your driver is running late, the app will notify you of the estimated arrival time. You can also contact the driver directly through the app.
What is the GofOExpress cancellation policy?
GofOExpress has a cancellation policy that may vary depending on the pickup time and other factors. You can find more information in the app or on the GofOExpress website.
How do I report an issue with my GofOExpress ride?
You can report any issues by going to the "Help" section in the app and selecting the "Report an Issue" option.
Can I request a specific driver for my GofOExpress ride?
GofOExpress does not currently offer the option to request a specific driver.
What if I left an item in my GofOExpress ride?
You can contact the driver directly through the app to retrieve your lost item. If you cannot reach the driver, you can report it as lost in the "Help" section of the app.
Can I change my destination during my ride with GofOExpress?
Yes, you can change your destination during your ride by selecting the "Change Destination" option in the app.
Are there any additional fees or surcharges with GofOExpress?
GofOExpress may add surcharges during peak hours or in certain locations. You can find more information on the app or website.
What is the GofOExpress loyalty program?
The GofOExpress loyalty program rewards frequent users with discounts and other benefits. You can find more information in the app or on the website.
How can I contact GofOExpress customer service?
You can contact GofOExpress customer service through the app, website, or by calling the customer service hotline.
What if I am unhappy with my GofOExpress ride?
If you are unsatisfied with your ride, you can report the issue through the app or contact customer service for further assistance.
Is GofOExpress available in my city?
GofOExpress is available in several cities, and you can check if your city is covered by entering your pick-up and drop-off locations in the app.
Why am I getting an error message when trying to book a ride with GofOExpress?
There may be different reasons for an error message, such as a poor internet connection or an issue with the app. If the problem persists, you can contact customer service for assistance.
What should I do if my GofOExpress driver cancels my ride?
If your GofOExpress driver cancels your ride, you will be automatically paired with another available driver. If this does not happen, you can book a new ride through the app.
Why is my GofOExpress trip showing as "Completed" when I haven't taken the ride yet?
This may happen if your driver marks the trip as completed but does not pick you up. If this occurs, you can report the issue through the app or contact customer service for a refund.
Can I request a refund for my GofOExpress ride?
If you are unsatisfied with your ride or have been overcharged, you can request a refund by contacting customer service.
Can I leave a tip for my GofOExpress driver?
Yes, you can leave a tip for your driver in the app after your ride is completed.
How do I change my payment method for GofOExpress rides?
You can update your payment method by going to the "Payment" section in the app and adding a new payment method.
Why am I being charged for tolls during my GofOExpress ride?
If your route includes tolls, they will be added to your fare. You can view toll charges in the app before confirming your ride.
