Google Chat FAQ

Answers to your most common questions about Google Chat.

Quick, simple, and helpful information at a glance.

What is Google Chat?
Google Chat is a messaging platform developed by Google that allows users to communicate in real-time through text, voice, and video chat.
How do I join a Google Chat?
To join a Google Chat, you need to have a Google account. Once you have an account, you can access Google Chat through the Gmail interface or by downloading the separate Google Chat app.
How do I send a message in Google Chat?
To send a message in Google Chat, click on the "New conversation" icon or press the "c" key on your keyboard. Then, type your message and hit enter to send.
Can I send attachments in Google Chat?
Yes, you can send attachments in Google Chat by clicking on the paperclip icon or using the shortcut "Shift + p" on your keyboard.
How do I join a group chat in Google Chat?
To join a group chat in Google Chat, you need to be invited by a member of the chat. You will receive an invitation through your Gmail inbox or Google Chat app. Once you accept the invitation, you will automatically join the group chat.
Can I leave a group chat in Google Chat?
Yes, you can leave a group chat in Google Chat by clicking on the three dots next to the chat name and selecting "Leave conversation."
Why am I not receiving notifications for new messages in Google Chat?
Make sure that notifications are enabled for Google Chat in your device's settings. Also, check if you have muted the conversation or if your notification preferences have been changed.
How do I start a video call in Google Chat?
To start a video call in Google Chat, click on the "Video call" icon or press the "v" key on your keyboard.
Why am I unable to start a video call in Google Chat?
This could be due to a poor internet connection or because the other person is not available to receive the call. Check your internet connection and try again later.
How do I add someone to a group chat in Google Chat?
To add someone to a group chat in Google Chat, click on the "Add people" icon or press the "a" key on your keyboard. Then, type in the person's name or email address and click "Add."
Why am I unable to add someone to a group chat in Google Chat?
It could be because the person does not have a Google account or is not in your contacts. You can invite them to join Google Chat by sending them an email invitation.
How do I create a new chat room in Google Chat?
To create a new chat room in Google Chat, click on the "New conversation" icon and select "New room." Then, choose a name and add members to the room.
Why am I unable to create a new chat room in Google Chat?
This could be due to permission settings. If you do not have the necessary permissions, you may not be able to create a new chat room. Contact your organization's administrator for assistance.
How do I change my status in Google Chat?
To change your status in Google Chat, click on your profile picture and select a status from the drop-down menu or type in a custom status.
Why is my status not changing in Google Chat?
This could be due to synchronization issues. Try logging out and logging back into Google Chat to refresh your status.
How do I delete a message in Google Chat?
To delete a message in Google Chat, hover over the message and click on the three dots that appear. Then, select "Delete message."
Why am I unable to delete a message in Google Chat?
You can only delete messages that you have sent. If the message was sent by someone else, you will not have the option to delete it.
How do I search for old messages in Google Chat?
To search for old messages in Google Chat, click on the search bar at the top of the conversation and type in keywords or a date range to find specific messages.
Why am I unable to find old messages in Google Chat?
The search feature may not be available if you are using Google Chat in a restricted environment. Contact your organization's administrator for assistance.
How do I change the theme in Google Chat?
To change the theme in Google Chat, click on your profile picture and select "Change theme" from the drop-down menu. Then, choose from the available options or create a custom theme.
Why am I not able to change the theme in Google Chat?
This could be due to permission settings or if you are using a version of Google Chat that does not have the theme customization feature. Contact your organization's administrator for assistance.
How do I report a bug or error in Google Chat?
To report a bug or error in Google Chat, click on the "Menu" icon and select "Send feedback." You can describe the issue or send a screenshot to provide more information.
Why am I receiving a "Message could not be sent" error in Google Chat?
This could be due to a temporary internet or server issue. Try sending the message again after a few minutes.
Why am I receiving a "Message not delivered" error in Google Chat?
This could be because the recipient is not available to receive the message or if you have been blocked by the recipient.
How do I clear my Google Chat history?
To clear your Google Chat history, click on your profile picture and select "Settings" from the drop-down menu. Then, go to the "Chat history" tab and click "Clear chat history."
Can I retrieve deleted messages in Google Chat?
No, once a message is deleted, it cannot be retrieved.
How do I mute a conversation in Google Chat?
To mute a conversation in Google Chat, click on the three dots next to the chat name and select "Mute conversation."
Why am I unable to mute a conversation in Google Chat?
This could be due to permission settings. If you do not have the necessary permissions, you may not be able to mute a conversation. Contact your organization's administrator for assistance.
How do I change my notification settings in Google Chat?
To change your notification settings in Google Chat, click on your profile picture and select "Settings" from the drop-down menu. Then, go to the "Notifications" tab to adjust your preferences.
How do I sign out of Google Chat?
To sign out of Google Chat, click on your profile picture and select "Sign out" from the drop-down menu.