Google Fiber FAQ

Answers to your most common questions about Google Fiber.

Quick, simple, and helpful information at a glance.

What is the installation process like for this service?
Our team will come to your home and connect a small box to your existing network to provide fast and reliable internet.
What happens if there is an outage with the service?
We have a dedicated team working around the clock to ensure that any outages are resolved quickly. You can also check our outage map for updates.
Is there a contract or cancellation fee for using this service?
No, there are no contracts or cancellation fees with our service. You can cancel at any time without incurring any additional charges.