GoPro FAQ

Answers to your most common questions about GoPro.

Quick, simple, and helpful information at a glance.

Why is my GoPro not turning on?
There are a few potential reasons for this issue, including low battery, a faulty battery, or a software issue. Make sure the battery is charged and try restarting the camera. If it still doesn't turn on, you may need to contact customer support.
How do I charge my GoPro?
To charge your GoPro, connect the camera to a power source using the supplied USB-C cable. You can also charge the battery outside of the camera using a battery charger.
Why does my GoPro keep freezing or crashing?
This issue can be caused by a number of factors, including a full memory card, a software issue, or a faulty camera. Try resetting the camera and freeing up space on the memory card. If the problem persists, it may require a repair or software update.
Why is my footage blurry or distorted?
Blurry or distorted footage can be caused by a dirty lens, low light conditions, or a camera setting that needs to be adjusted. Try cleaning the lens and changing the settings to see if that improves the video quality.
Can I use my GoPro as a webcam?
Yes, some models of GoPro can be used as a webcam. However, not all models have this capability. Check your camera's specifications and download the necessary software from the GoPro website.
Why is my GoPro not connecting to Wi-Fi?
This issue may be caused by a faulty Wi-Fi connection, incorrect password, or software issue. Make sure you have a strong Wi-Fi signal and try resetting the camera's Wi-Fi settings. If the problem persists, contact customer support for further assistance.
How do I update the software on my GoPro?
To update the software on your GoPro, you will need to download the latest firmware from the GoPro website and follow the instructions provided. You can also use the GoPro app to update the software wirelessly.
Why is my GoPro not recording?
If your GoPro is not recording, it may be due to a full memory card, a faulty battery, or a software issue. Make sure you have enough space on your memory card and check that the camera is turned on and functioning properly. If the problem persists, contact customer support.
Can I use my GoPro in water?
Yes, most GoPro models are waterproof up to a certain depth. However, some models may require a separate waterproof case. Check your camera's specifications before using it in water.
Why is my GoPro not connecting to my computer?
This issue can be caused by a faulty USB cable, a problem with the computer's USB port, or a software issue. Try using a different USB cable and connecting to a different USB port. If the problem persists, try updating the software or contacting customer support.
How do I transfer photos and videos from my GoPro to my computer?
You can transfer media from your GoPro to your computer either by connecting it via USB cable, using the GoPro Quik app, or by removing the memory card and inserting it into a card reader.
Is my GoPro still waterproof with a cracked lens?
If the lens on your GoPro is cracked, it may compromise its waterproof capabilities. Contact customer support for repair options.
How do I adjust the date and time on my GoPro?
To adjust the date and time on your GoPro, go to the camera's settings menu and find the option to change date and time. You can also adjust this information using the GoPro app.
Why is my GoPro not turning off?
If your GoPro is not turning off, there may be a software glitch. Try restarting the camera and if the problem persists, contact customer support for further assistance.
How do I delete footage from my GoPro?
You can delete footage from your GoPro either by connecting it to your computer and manually deleting files, or by using the GoPro Quik app to delete files wirelessly.
Can I use third-party batteries with my GoPro?
While some third-party batteries may work with your GoPro, they are not recommended as they may cause compatibility issues or damage your camera. It is safer to use the recommended GoPro batteries.
Why is my GoPro not taking pictures?
If your GoPro is not taking pictures, it may be due to a full memory card, a software issue, or a faulty camera. Make sure the memory card has enough space and try restarting the camera. If the problem persists, contact customer support.
How do I protect my GoPro from damage?
To protect your GoPro from damage, you can use a protective case, avoid extreme temperatures and impacts, and follow the manufacturer's care instructions.
Why is my GoPro not connecting to the GoPro app?
This issue can be caused by a faulty Wi-Fi connection, outdated software, or a compatibility problem. Make sure both your camera and the GoPro app are updated and try resetting the Wi-Fi settings on your camera. If the problem persists, contact customer support.
How do I mount my GoPro on a surface?
To mount your GoPro on a surface, you can use a variety of GoPro mounting accessories, such as a clamp or adhesive mount. Follow the instructions provided with each accessory for proper use.
Why is my GoPro overheating?
Overheating can occur if your GoPro is used in extreme temperatures or if it is continuously recording for an extended period of time. If your GoPro overheats, it will automatically shut off to protect itself.
How do I adjust the video resolution on my GoPro?
To adjust the video resolution on your GoPro, go to the settings menu and select the desired resolution. Keep in mind that higher resolutions will result in larger file sizes.
Why is my GoPro not playing back my photos or videos?
This issue may be due to a corrupted file or a software glitch. Try transferring the file to a computer and playing it back. If the problem persists, contact customer support for further assistance.
Can I use my GoPro with a drone?
Yes, there are certain GoPro models that are compatible with drones. Make sure to check the specifications before using your GoPro with a drone.
Why is my GoPro not connecting to my smartphone?
This issue can be caused by a poor Wi-Fi connection, incorrect password, or compatibility issue. Make sure both devices are updated and try resetting the Wi-Fi settings on your camera. If the problem persists, contact customer support.
How do I transfer media from my GoPro to my smartphone?
You can transfer media from your GoPro to your smartphone by using the GoPro app. Simply connect your camera to the app and follow the instructions provided.
Why are my GoPro photos and videos blurry when I play them back on my computer?
This issue may be caused by a slow internet connection or a low-resolution setting on the GoPro. Make sure the playback quality is set to the highest resolution and try playing back