What is goPuff?
goPuff is an on-demand delivery app that offers a wide variety of snacks, drinks, household essentials, and more delivered right to your door.
How do I download and install the goPuff app?
You can download the goPuff app from the App Store or Google Play Store for free. Once downloaded, follow the prompts to install the app on your device.
Why am I having trouble logging into my goPuff account?
There could be a few possible reasons for this. Make sure you are using the correct login credentials and check your internet connection. If the issue persists, you can contact goPuff customer support for assistance.
What do I do if my order is taking longer than expected to arrive?
Check your order status on the goPuff app or website to see if there are any delays. If there are no updates, you can contact customer support for more information.
How do I add a promo code to my goPuff order?
Before placing your order, you can enter any promo codes in the designated section at checkout. Make sure to check the terms and conditions of the promo code to ensure it is valid.
Why am I unable to place an order on goPuff?
There could be a few possible reasons for this. Check your internet connection and make sure your payment information is up to date. If the issue persists, you can contact customer support for assistance.
How do I change or cancel my goPuff order?
If you need to make changes or cancel your order, go to your order status page on the goPuff app or website and follow the prompts. Keep in mind, there may be a cut-off time for cancellations or changes depending on your location.
Can I schedule a delivery for a specific time on goPuff?
Currently, goPuff does not offer scheduled deliveries. However, you can track your order on the goPuff app to see when it will arrive.
Why is there a service fee on my goPuff order?
The service fee helps to cover the costs of running the goPuff platform and providing on-demand delivery services. Keep in mind that the service fee may vary by location.
Can I use multiple payment methods for my goPuff order?
Yes, you can use a combination of credit cards and goPuff credit to pay for your order. Simply select the payment methods you want to use at checkout.
How do I report an issue with my goPuff order?
If there is an issue with your order, you can contact goPuff customer support for assistance. They will work with you to resolve the problem as quickly as possible.
Can I get a refund if I am not satisfied with my goPuff order?
If you are not satisfied with your order, you can contact goPuff customer support for assistance. They will review your case and may issue a refund, depending on the circumstances.
Why is my promo code not working on goPuff?
There could be a few reasons for this. Make sure you are entering the code correctly and that it is still within the valid time period. If the issue persists, you can contact customer support for assistance.
How do I add or remove items from my goPuff order?
If you need to add or remove items from your order, you can do so before finalizing your purchase at checkout. After the order is placed, you will not be able to make any changes.
Why is my goPuff account suspended?
Your account may have been suspended due to a violation of goPuff's terms and conditions. You can contact customer support for more information and to request a review of your account.
Can I use goPuff for corporate or business orders?
Yes, goPuff offers a corporate and business solutions program for companies looking to use the platform regularly.
How do I become a goPuff driver?
To become a goPuff driver, you can apply on the goPuff website or app. You will need to pass a background check and have a reliable vehicle to be eligible for the position.
Why is my goPuff order delayed?
There could be a few reasons for a delay in your order, such as weather conditions or increased demand in your area. You can track your order on the goPuff app for updates on the estimated delivery time.
How can I get free delivery on goPuff?
GoPuff occasionally offers free delivery promotions. You can also earn goPuff credit through the referral program, which can be used towards future orders.
Can I use goPuff outside of the United States?
Currently, goPuff is only available in select cities in the United States. You can check the app or website to see if it is available in your area.
Why am I receiving a "Payment Error" message on goPuff?
This could mean there is an issue with your payment method, such as an expired card or not enough funds. Make sure your payment information is correct and try again. If the issue persists, contact your bank or customer support for assistance.
How do I update my personal information on goPuff?
You can update your personal information, such as your name, email or phone number, by going to your account settings on the goPuff app or website.
Can I use goPuff without creating an account?
No, you need to create an account to use goPuff and place orders. This allows for a more seamless and secure ordering process.
Why am I receiving a "Location Error" message on goPuff?
This could mean your location services are turned off or not accurate. Make sure your location services are enabled and try again. If the issue persists, contact customer support for assistance.
