GoStellar FAQ

Answers to your most common questions about GoStellar.

Quick, simple, and helpful information at a glance.

What is Gostellar?
Gostellar is a free and open-source stellar wallet and decentralized exchange platform.
How do I create an account on Gostellar?
You can create an account by clicking on the "Sign Up" button on the Gostellar website and following the prompts.
What is the private key and how do I find it?
The private key is a unique code that gives you access to your wallet. It is typically found in the settings section of your account on Gostellar.
Can I change my private key?
No, your private key cannot be changed. It is important to keep your private key secure and never share it with anyone.
I forgot my password, what should I do?
You can use the "Forgot Password" feature on the Gostellar website to reset your password. You will need to access your email associated with your account to complete the process.
Why am I unable to buy or sell cryptos on Gostellar?
There could be multiple reasons, such as lack of funds, incorrect password or private key, or technical issues. Please make sure you have enough funds and try again. If the issue persists, contact Gostellar support for assistance.
What is the minimum amount required to trade on Gostellar?
The minimum amount required to trade on Gostellar is 1 XLM (stellar lumens).
How long do transactions take on Gostellar?
Transactions usually take a few seconds to a few minutes to be confirmed on Gostellar. However, it may take longer during periods of high network activity.
What is a memo and how do I use it?
A memo is a unique code used for identifying transactions on the Gostellar network. It may be required for specific transactions and can be added in the memo field when sending a payment.
How do I deposit funds into my Gostellar wallet?
You can deposit funds into your Gostellar wallet by transferring them from another wallet or exchange using your public key.
Can I use Gostellar on my mobile device?
Yes, Gostellar is available for both Android and iOS devices. You can download the app from the App Store or Google Play Store.
Is there a fee for using Gostellar?
Gostellar does not charge any transaction fees. However, each transaction may incur a small fee for network processing.
Can I cancel a transaction on Gostellar?
No, once a transaction is initiated on Gostellar, it cannot be canceled. Make sure to double-check all transaction details before confirming.
I encountered a "timeout" error while using Gostellar, what does it mean?
A "timeout" error can occur when there is a slow internet connection or delay in network processing. Try refreshing the page or waiting a few minutes before trying again.
Can I store any cryptocurrency on Gostellar?
Gostellar currently only supports Stellar Lumens (XLM) and tokens built on the Stellar network.
I sent funds to the wrong address on Gostellar, can I get them back?
No, cryptocurrency transactions are irreversible and there is no way to retrieve funds sent to the wrong address. Please make sure to double-check all transaction details before confirming.
How do I contact Gostellar support?
You can contact Gostellar support through the "Support" section on the Gostellar website or by emailing [email protected].
I received a suspicious email asking for my private key, what should I do?
Do not respond to the email or provide your private key. Gostellar will never ask for your private key via email or any other means. This could be a phishing scam. Delete the email and report it to Gostellar support.
I encountered a "405 Method Not Allowed" error on Gostellar, what does it mean?
This error can occur due to a technical issue on the Gostellar website. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Gostellar support for further assistance.
Why is my balance on Gostellar showing 0 XLM?
This could be due to technical issues or pending transactions. Try refreshing the page or waiting for a few minutes. If your balance does not update, contact Gostellar support for assistance.
I encountered a "404 Page Not Found" error on Gostellar, what should I do?
This error can occur due to a broken link or technical issues on the Gostellar website. Try refreshing the page or accessing the link from a different browser. If the issue persists, contact Gostellar support for assistance.
Is Gostellar secure?
Gostellar takes security seriously and uses advanced security measures to protect users' funds and information. However, it is always recommended to enable two-factor authentication and keep your private key secure.
How often should I back up my Gostellar account?
It is recommended to back up your Gostellar account at least once a month. You can back up your account by saving a copy of your private key and keeping it in a secure place.
Can I access my Gostellar account from multiple devices?
Yes, you can access your Gostellar account from multiple devices as long as you have your private key to log in.
Is Gostellar available in all countries?
Gostellar is available to use in most countries, but there may be some restrictions in certain regions due to local regulations. It is recommended to check your country's laws and regulations before using Gostellar.
Can I use Gostellar to send funds to non-Stellar wallets?
No, Gostellar only supports transactions to and from wallets built on the Stellar network.
I encountered a "500 Internal Server Error" on Gostellar, what does it mean?
This error can occur due to technical issues on the Gostellar website. Try refreshing the page or accessing the link from a different browser. If the issue persists, contact Gostellar support for assistance.