What is Goteborgenergi?
Goteborgenergi is a Swedish energy company that provides electricity, heating, cooling, and waste management services to customers in the Gothenburg region.
How do I contact Goteborgenergi?
You can contact Goteborgenergi by phone at +4631-62 62 000 or through their website contact form at https://www.goteborgenergi.se/en/contact-us/.
How do I report a power outage?
You can report a power outage by calling Goteborgenergi's customer service at +4631-62 62 000.
Why is my electricity bill higher than usual?
There could be several reasons for a higher-than-usual electricity bill, such as an increase in energy consumption or changes in electricity rates. Contact Goteborgenergi for assistance in understanding your bill.
How do I change my electricity plan?
You can change your electricity plan by logging into your account on Goteborgenergi's website or by contacting their customer service.
Why is my heating not working?
There could be several reasons for your heating not working, such as a power outage or a malfunctioning heating system. Contact Goteborgenergi for assistance in resolving the issue.
How do I submit a meter reading?
You can submit a meter reading by logging into your account on Goteborgenergi's website or by calling their customer service.
Why is my meter reading different from my bill?
There may be a delay in the meter reading being reflected on your bill. Contact Goteborgenergi for clarification.
My bill says I have not paid, but I have. What do I do?
Contact Goteborgenergi's customer service with proof of payment, such as a bank statement, to resolve the issue.
How do I set up automatic bill payments?
You can set up automatic bill payments by logging into your account on Goteborgenergi's website or by contacting their customer service.
Why did I receive a disconnection notice?
A disconnection notice is sent when a bill has not been paid by the due date. Contact Goteborgenergi to make a payment arrangement and avoid disconnection.
How do I request a payment extension?
You can request a payment extension by contacting Goteborgenergi's customer service.
Why am I not receiving my bill by mail?
There could be an address or administrative error. Contact Goteborgenergi to update your information and ensure accurate billings are sent.
What should I do if I smell gas in my home?
Leave the area immediately and call the emergency gas line at 112.
How do I report a streetlight outage?
You can report a streetlight outage by using Goteborgenergi's streetlight reporting form on their website.
Why is my cooling not working?
There could be several reasons for your cooling not working, such as a power outage or a malfunctioning cooling system. Contact Goteborgenergi for assistance in resolving the issue.
How do I request a repair for my heating or cooling system?
You can request a repair by contacting Goteborgenergi's customer service or using their online contact form.
Why am I receiving an error message when trying to log into my account?
There may be an issue with your login credentials or with the website. Try resetting your password or contact Goteborgenergi for assistance.
Can I pay my bill in installments?
Yes, you can make payment arrangements for your bill. Contact Goteborgenergi's customer service for assistance.
How do I cancel my service with Goteborgenergi?
You can cancel your service by contacting Goteborgenergi's customer service.
What is the average energy consumption for a household?
The average energy consumption for a household varies depending on several factors, such as the size of the household and usage habits. Contact Goteborgenergi for personalized consumption information.
What happens if I move to a new address?
You will need to transfer or cancel your service with Goteborgenergi and set up service at your new address. Contact their customer service for assistance.
How do I request a copy of my bill?
You can request a copy of your bill by contacting Goteborgenergi's customer service.
Why am I experiencing slow internet speeds?
There could be an issue with your internet service provider or your equipment. Contact Goteborgenergi for assistance in troubleshooting.
Why did my waste collection not occur on the scheduled day?
Weather or traffic conditions can sometimes delay waste collection. If your waste has not been collected for multiple days, contact Goteborgenergi's customer service.
How do I properly dispose of hazardous waste?
Hazardous waste should be disposed of at designated collection points. Contact Goteborgenergi for information on proper disposal methods or visit their website for a list of collection points.
Why is my waste not being collected?
There could be a variety of reasons for your waste not being collected, such as incorrect sorting or a missed collection. Contact Goteborgenergi's customer service for clarification.
