Goteo FAQ

Answers to your most common questions about Goteo.

Quick, simple, and helpful information at a glance.

What is Goteo?
Goteo is a crowdfunding platform that focuses on promoting civic initiatives, social projects, and open-source technologies.
How does Goteo work?
Goteo works by connecting project creators with individuals or organizations who are interested in supporting their projects financially.
How do I create a project on Goteo?
To create a project on Goteo, you need to sign up for an account, fill out the project creation form, and submit it for review. Once approved, your project will be published on the platform.
How long does it take for a project to be approved on Goteo?
It usually takes a few days for a project to be reviewed and approved on Goteo. The platform has a team of experts who carefully evaluate each project before publishing it.
Can I edit my project after it has been published on Goteo?
Yes, you can make changes to your project even after it has been published on Goteo. However, any changes made will need to be approved by the platform's team.
What types of projects are accepted on Goteo?
Goteo accepts projects that have a civic, social, or technological purpose and follow the principles of co-creation, open source, and transparency.
What is the minimum and maximum funding goal for a project on Goteo?
The minimum funding goal for a project on Goteo is 1000, and the maximum is 100,000.
What is the commission fee for using Goteo?
Goteo charges a 4% commission fee on the total amount of funds raised for a project. However, there are no fees for creating a project or for donations made by individuals.
How do I make a donation on Goteo?
To make a donation on Goteo, you can choose a project you want to support, select the donation amount, and complete the payment process using a credit or debit card.
Will I receive a receipt for my donation on Goteo?
Yes, Goteo provides a digital receipt for all donations made on the platform. You can access and download your receipts from your account dashboard.
What happens if a project does not reach its funding goal on Goteo?
If a project does not reach its funding goal on Goteo, all donations are returned to the donors, and the project creator does not receive any funds.
Can I cancel my donation on Goteo?
Unfortunately, donations cannot be canceled on Goteo once they have been processed. However, if a project does not reach its goal, all donations are returned to the donors.
How do I contact Goteo's support team?
You can contact Goteo's support team by sending an email to [email protected] or by using the contact form on their website.
I'm experiencing technical difficulties on Goteo. What should I do?
If you encounter any technical difficulties on Goteo, you can try refreshing the page, clearing your browser's cache, or using a different browser. If the issue persists, you can contact support for assistance.
What is an all-or-nothing funding system?
An all-or-nothing funding system means that a project must reach its funding goal within a specified time frame to receive the funds. If the goal is not met, all donations are returned to the donors.
Can I add rewards for donors on my Goteo project?
Yes, you can add rewards for donors on your Goteo project. These could include exclusive merchandise, services, or other perks related to your project.
What is a call for proposals on Goteo?
A call for proposals on Goteo is a funding opportunity offered by an organization or institution for specific projects that align with their objectives.
Can I apply for multiple call for proposals on Goteo?
Yes, you can apply for multiple call for proposals on Goteo, as long as your project meets the requirements for each one.
What is a matched funding campaign on Goteo?
A matched funding campaign on Goteo is a funding opportunity in which an organization or individual pledges to match the donations raised for a specific project on the platform.
Can I withdraw funds from my Goteo project before it ends?
No, funds can only be withdrawn from a Goteo project once it reaches its funding goal and the campaign ends.
Why did my project get rejected on Goteo?
There could be several reasons for a project being rejected on Goteo, including not meeting the platform's guidelines, lack of information, or not aligning with the platform's focus on social and civic initiatives.
How can I improve the visibility of my project on Goteo?
To improve the visibility of your project on Goteo, you can promote it through social media, reach out to potential donors, and collaborate with other projects or organizations.
Is Goteo available in multiple languages?
Yes, Goteo is currently available in English, Spanish, and Catalan.
How can I track the progress of my project on Goteo?
You can track the progress of your project on Goteo through the project dashboard, which shows the amount of funds raised, the number of donors, and the remaining time in the campaign.
Can I extend the duration of my project on Goteo?
Yes, you can extend the duration of your project on Goteo if needed. You can do this through your project dashboard by submitting a request to the platform's team.
What happens if a project creator does not fulfill their promises on Goteo?
If a project creator does not fulfill their promises on Goteo, donors can request a refund through the platform. The project creator's account may also be suspended and legal action may be taken.
How can I report a technical issue on Goteo?
If you encounter a technical issue on Goteo, you can report it by sending an email to [email protected] or by using the contact form on their website.
Can I use images and videos from the internet for my Goteo project?
It is not recommended to use copyrighted material from the internet for your Goteo project. It is best to use original content or obtain permission from the owner of the material before using it.
What is Goteo's policy on personal information?
Goteo values the privacy of its users and follows strict guidelines for handling personal information, as outlined in their privacy policy.
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