GoToMeeting FAQ

Answers to your most common questions about GoToMeeting.

Quick, simple, and helpful information at a glance.

What is GoToMeeting?
GoToMeeting is a web conferencing and online meeting platform that allows users to host virtual meetings, webinars, and presentations.
How does GoToMeeting work?
GoToMeeting works by providing users with a unique meeting link that they can share with participants. Participants can join the meeting by clicking on the link and entering the meeting ID and password.
How do I join a GoToMeeting?
To join a GoToMeeting, click on the link provided by the host or go to the GoToMeeting website and enter the meeting ID and password.
What are the system requirements for using GoToMeeting?
You can find the system requirements for GoToMeeting on the official website. They include a stable internet connection, compatible device, and up-to-date operating system and web browser.
How many people can join a GoToMeeting?
GoToMeeting allows up to 250 attendees to join a meeting.
How do I schedule a GoToMeeting?
To schedule a GoToMeeting, you can either use the GoToMeeting desktop app or the website. Click on the "Schedule a meeting" button and fill in the necessary details.
What is the pricing for GoToMeeting?
GoToMeeting offers various pricing plans, including a free trial and paid options. You can visit the official website for more information on the pricing and features.
Can I record a GoToMeeting?
Yes, you can record a GoToMeeting by clicking on the "Record" button during the meeting. The recording will be saved in the organizer's account.
How do I share my screen during a GoToMeeting?
You can share your screen during a GoToMeeting by clicking on the "Share Screen" button on the control panel. Select the screen or application you want to share.
Why am I getting an error message when trying to join a meeting?
There can be various reasons for getting an error message when joining a meeting, such as an unstable internet connection, incorrect meeting ID or password, or technical issues on the host's side.
How can I troubleshoot audio issues on GoToMeeting?
You can troubleshoot audio issues on GoToMeeting by checking your computer's audio settings, using a different microphone or speaker, and making sure the attendee's microphone is not muted.
Can I join a GoToMeeting from a mobile device?
Yes, you can join a GoToMeeting from a mobile device by downloading the GoToMeeting app and using the meeting link or the meeting ID and password.
Why is my video not working on GoToMeeting?
Your video may not be working on GoToMeeting due to a slow internet connection, outdated camera driver, or compatibility issues. Try troubleshooting steps such as restarting your computer or updating your camera driver.
How can I change my audio and video settings on GoToMeeting?
You can change your audio and video settings on GoToMeeting by clicking on the gear icon on the control panel and adjusting the settings as needed.
What should I do if I get disconnected from a GoToMeeting?
If you get disconnected from a GoToMeeting, try reconnecting using the same link or meeting ID and password. If the issue persists, check your internet connection and try restarting the meeting.
How do I switch presenter on GoToMeeting?
To switch presenter on GoToMeeting, click on the "Manage Attendees" button and select the attendee you want to make the presenter. Then click on the "Make Presenter" button.
Can I join a GoToMeeting without downloading the software?
Yes, you can join a GoToMeeting without downloading the software by using the web app version. However, the full features may not be available.
How can I invite attendees to a GoToMeeting?
You can invite attendees to a GoToMeeting by clicking on the "Invite Others" button on the control panel and selecting the desired invitation method, such as email or phone.
Is it possible to schedule recurring meetings on GoToMeeting?
Yes, you can schedule recurring meetings on GoToMeeting by selecting the "Recurring meeting" option when scheduling a meeting.
How can I share files during a GoToMeeting?
You can share files during a GoToMeeting by clicking on the "Share File" button on the control panel and selecting the file you want to share.
Can I attend a GoToMeeting as an anonymous user?
No, you cannot attend a GoToMeeting as an anonymous user. You need to use a valid email address and join with the provided link or meeting ID and password.
How do I join a GoToMeeting audio using my phone?
To join a GoToMeeting audio using your phone, follow the instructions provided on the meeting invite or navigate to the audio tab on the control panel and select "Phone Call."
What is the difference between GoToMeeting and GoToWebinar?
GoToMeeting is primarily a platform for virtual meetings, while GoToWebinar is designed for hosting webinars and presentations with larger audiences and advanced features.
How do I get technical support for GoToMeeting?
You can contact GoToMeeting customer support by visiting the support page on their website or by calling the toll-free number provided.
How do I cancel my GoToMeeting subscription?
You can cancel your GoToMeeting subscription by visiting your account settings or contacting customer support for assistance.
Is it possible to customize the meeting settings on GoToMeeting?
Yes, you can customize various settings for your GoToMeeting by going to your account settings or using the control panel during a meeting.