Gravity Forms FAQ

Answers to your most common questions about Gravity Forms.

Quick, simple, and helpful information at a glance.

What is GravityForms?
GravityForms is a popular WordPress plugin used to create and manage online forms.
How do I install GravityForms?
You can install GravityForms by following the step-by-step instructions provided by the developers here: https://docs.gravityforms.com/category/installation/
Why am I getting an error message saying "WordPress database error" when trying to activate GravityForms?
This error typically occurs when there is an issue with your WordPress database. Try repairing your database or reaching out to your web host for assistance.
I am receiving a 404 error when trying to access my GravityForms settings. What should I do?
This error can occur if the GravityForms plugin files were not properly installed, or if there is a conflict with another plugin. Try reinstalling the plugin and disabling any conflicting plugins.
How can I add a form to my website using GravityForms?
To add a form, you can use the "Add Form" button in the post or page editor of your WordPress site and select the form you want to insert.
I'm getting a "failed to load PDF document" error when trying to download a PDF form submission. What does this mean?
This error means that there was an issue with generating the PDF version of the form submission. Try downloading the submission again or contact GravityForms support for further assistance.
How do I change the default language for my forms in GravityForms?
You can change the default language in the General Settings of your GravityForms plugin or by using a language switcher plugin.
I keep getting a "form disabled" error when trying to submit a form. What could be causing this?
This error usually occurs when the form has been set to be disabled by the form administrator. Double check the form settings to ensure the form is enabled.
My form is not being submitted and the loading wheel keeps spinning indefinitely. What should I do?
This issue can be caused by a conflict with another plugin or caching system. Try disabling any conflicting plugins or clearing your website's cache.
How can I customize the look and style of my forms?
You can customize the appearance of your forms by using the form settings or by adding custom CSS code. For more advanced customization, you can also use a custom form theme.
Can GravityForms be used to take payments?
Yes, GravityForms has built-in payment add-ons that allow you to accept payments through various payment gateways such as PayPal and Stripe.
I'm getting an "invalid form ID" error when trying to embed a form on my website. How can I fix this?
Make sure you have entered the correct form ID in the shortcode or embed code. You can find the form ID by going to the form settings or by editing the shortcode.
How can I export my form entries?
You can export your form entries by going to the "Entries" tab in the form settings and selecting the entries you want to export. You can then choose the export format (CSV, JSON, XML) and click the export button.
I am getting an "invalid field ID" error when trying to submit a form. What does this mean?
This error means that there is a conflict with the form's fields or that one of the fields has been deleted. Double check the form fields and try re-saving the form.
How do I add conditional logic to my forms?
You can add conditional logic to your forms by using the "Conditional Logic" feature in the form builder. This allows you to show or hide certain form fields depending on the user's input.
Can I add multi-page forms using GravityForms?
Yes, GravityForms has a "Page Break" field that allows you to create multi-page forms.
I'm getting an "invalid nonce" error when trying to submit a form. How can I fix this?
This error typically occurs when the security token has expired. Try refreshing the page and submitting the form again.
How do I add a file upload field to my form?
You can add a file upload field by using the "File Upload" field in the form builder. You can also specify the maximum file size and allowed file types in the field settings.
I'm getting a "blank page" error when trying to access my forms. How can I troubleshoot this?
This could be due to a plugin or theme conflict. Try disabling all plugins and switching to a default theme to see if the issue persists. If not, re-activate your plugins and theme one by one to identify the cause of the conflict.
Can I create forms in multiple columns with GravityForms?
Yes, you can use the "Columns" field in the form builder to create multi-column forms.
How can I add a confirmation message or redirect after a form has been submitted?
You can add a confirmation message or redirect by going to the form settings and selecting the "Confirmation" tab. Here, you can choose to either display a message or redirect the user to a specific URL after submission.
I'm getting a "form submission exceeds upload_max_filesize limit" error. How can I increase the file upload limit?
This error is related to your website's server settings, specifically the "upload_max_filesize" limit. You may need to reach out to your web host to adjust this limit.
Can I add a limit to the number of form entries I receive?
Yes, you can use the "Entry Limit" feature in the form settings to set a limit on the number of form submissions you will receive.
How do I add reCAPTCHA to my forms?
You can add reCAPTCHA by using the "reCAPTCHA" field in the form builder or by installing a reCAPTCHA add-on.
Is there a way to import forms from another form builder?
Yes, you can use the GravityForms Importer plugin to import forms from other form builders such as Contact Form 7 and Ninja Forms.
Can I schedule forms to be available for a limited period of time?
Yes, you can use the "Schedule Form" feature in the form settings to specify a start and end date for your form's availability.
How can I get support for GravityForms?
You can reach out to GravityForms support by submitting a ticket or browsing their documentation and knowledgebase here: https://docs.gravityforms.com/