What is groovehq?
Groovehq is a customer support and help desk software designed to help businesses manage their customer inquiries and tickets.
How do I access groovehq?
You can access groovehq by logging into your account on the Groovehq website or through the Groovehq mobile app.
I forgot my groovehq password, what should I do?
You can reset your password by clicking on the "Forgot password" link on the login page and following the prompts.
How do I create a new ticket in groovehq?
To create a new ticket, click on the "New ticket" button and fill out the necessary information, such as the customer's name, email, and a description of the issue.
Can I customize the appearance of my groovehq help desk?
Yes, you can customize the appearance of your help desk by changing the color scheme and adding your logo and branding.
How do I assign a ticket to a specific agent in groovehq?
You can assign a ticket to a specific agent by clicking on the "Assign" button and selecting the agent's name from the drop-down menu.
What is a canned response in groovehq?
Canned responses are pre-written replies that you can use to respond to common customer inquiries, saving you time and effort.
How do I create a canned response in groovehq?
To create a canned response, click on the "Canned responses" tab and then click on "New canned response" to write and save your response.
Can I integrate groovehq with other tools or software?
Yes, you can integrate groovehq with other tools and software, such as your email, CRM, and social media accounts, to streamline your customer support process.
How do I switch between different inboxes in groovehq?
You can switch between different inboxes by clicking on the "Inboxes" tab and selecting the inbox you want to view.
I'm experiencing slow loading times in groovehq, what could be causing this?
Slow loading times could be caused by a poor internet connection, a high volume of tickets, or technical issues on the groovehq server. Try refreshing the page or contacting support for further assistance.
Can I add attachments to a ticket in groovehq?
Yes, you can add attachments to a ticket by clicking on the "Attach a file" button and selecting the file you want to attach.
What is the difference between closed, open, and pending tickets in groovehq?
Closed tickets are tickets that have been resolved, open tickets are active tickets that still require a response, and pending tickets are tickets that are awaiting a response from the customer.
How do I merge duplicate tickets in groovehq?
To merge duplicate tickets, click on the "Merge" button and select the ticket you want to merge with the current one.
I'm receiving an error message when trying to log into my groovehq account, what should I do?
Make sure you are using the correct login credentials and that your internet connection is stable. If the issue persists, contact support for further assistance.
What is the maximum file size for attachments in groovehq?
The maximum file size for attachments is 20MB per file.
Can I change the email address associated with my groovehq account?
Yes, you can change the email address associated with your account by going to "My profile" in the settings and editing your email.
How do I view and respond to tickets via email in groovehq?
How do I delete a ticket in groovehq?
To delete a ticket, click on the "Delete" button in the ticket view page. Note that this action cannot be undone.
Can I export my ticket data from groovehq?
Yes, you can export your ticket data by clicking on the "Export" button in the ticket view page and selecting the format you want to export in.
What is a snoozed ticket in groovehq?
A snoozed ticket is a ticket that has been set to go back to the open status at a specific time and date.
How do I configure my email settings in groovehq?
To configure your email settings, go to "Settings" and click on "Email settings" to enter your email server details and customize your email templates.
Can I merge multiple tickets into one in groovehq?
Yes, you can merge multiple tickets into one by clicking on the "Merge" button and selecting the tickets you want to merge.
Is there a mobile app for groovehq?
Yes, there is a mobile app for groovehq available for both iOS and Android devices.
How do I delete my groovehq account?
To delete your account, go to "Settings" and click on "Account settings" then scroll down to "Delete account" and follow the prompts. Note that this action cannot be undone.
Why am I seeing blank pages in groovehq?
This could be due to an issue with your internet connection or a technical issue on the groovehq server. Try refreshing the page or contacting support for further assistance.
How do I change the notification settings for my account in groovehq?
To change your notification settings, go to "Settings" and click on "Notification settings" to customize which notifications you receive and how often.
