Growtopia FAQ

Answers to your most common questions about Growtopia.

Quick, simple, and helpful information at a glance.

What is Growtopia?
Growtopia is a popular sandbox video game where players can build, craft, and explore different worlds.
How can I download Growtopia on my device?
You can download Growtopia for free on the App Store or Google Play Store.
Why am I getting an error message when I try to log into my account?
This may be due to server maintenance or a temporary network issue. Try clearing your cache and trying again later. If the problem persists, contact Growtopia's support team.
How can I report a player who has been harassing me?
You can report a player by tapping on their name and selecting the "report player" option. You can also contact the Growtopia support team for further assistance.
My newly created account seems to be banned. What can I do?
New accounts may sometimes be automatically banned due to security measures. Contact the Growtopia support team for assistance in resolving this issue.
My game keeps crashing while I'm playing. How can I fix this?
Try closing any other apps running in the background and clearing your device's cache. If the problem persists, try reinstalling the game or contacting Growtopia's support team.
Why am I unable to place blocks in certain areas of the world?
Some areas in the world may have been claimed by other players or locked by the world owner. You can't place blocks in those areas unless you have permission.
I accidentally sold an item, can I get it back?
Unfortunately, once an item is sold, it cannot be retrieved. Always double-check before selling items in Growtopia.
How can I recover a forgotten password?
You can reset your password by tapping on the "forgot password" option on the login screen and following the instructions. If you're still having trouble, contact Growtopia's support team.
Why am I unable to sell items in my vending machines?
Make sure your vending machine is turned on and has enough space and Gems (the in-game currency) to make a transaction. If you're still unable to sell, try checking your internet connection or contacting Growtopia's support team.
I'm trying to use an item, but it says it's locked. What does this mean?
This means that the item is currently locked and cannot be used or traded. You can unlock it by tapping on the item and selecting "unlock" or by entering your password.
How can I trade with other players in Growtopia?
To trade with other players, both players must have a lock to initiate the trade. Then just tap on the player's name, select the "trade" option, and follow the instructions.
What does it mean when an item is "untradeable"?
Some items in Growtopia are untradeable, meaning they cannot be traded with other players. This is usually to prevent scamming and item duplication.
My game is stuck on the loading screen. How can I fix this?
Try restarting your device or clearing the game's cache. If the problem persists, contact Growtopia's support team for further assistance.
How can I earn Gems in Growtopia?
Gems can be earned by completing in-game achievements, participating in activities, or by purchasing them with real money.
Can I play Growtopia on multiple devices with the same account?
Yes, you can log into your account on multiple devices. However, please note that you can only be logged into one device at a time.
What are the minimum system requirements to play Growtopia on a PC?
Growtopia can be played on a PC with a Windows XP or later operating system, at least 1GB of RAM, and a stable internet connection.
How can I become a moderator in Growtopia?
You cannot apply to become a moderator. Moderators are hand-picked by the game's developers.
I purchased an item from the store, but I didn't receive it. What can I do?
First, check your inventory and make sure you have space for the item. If it's still missing, contact Growtopia's support team with your transaction ID.
Why am I receiving a "connection error" message?
This could be due to a poor internet connection or server maintenance. Try restarting your device and reconnecting to a stable wifi or data connection.
I accidentally broke an item, can I get it back?
Unfortunately, items that are accidentally broken cannot be retrieved. Always be careful when breaking items in Growtopia.
How can I use the /trade command?
To use the /trade command, type "/trade [player's name]". This will send a trade request to the player you specified.
I'm trying to log into my account, but it says it's already online. What does this mean?
This means that you are still logged in on another device. Make sure to log out properly before switching devices.
I'm trying to donate to a world, but the world is not showing up on the list. How can I fix this?
Make sure the world is public and you have enough Gems to donate. If the problem persists, try refreshing the game or contacting Growtopia's support team.