Guild Wars 2 FAQ

Answers to your most common questions about Guildwars2.

Quick, simple, and helpful information at a glance.

What is Guild Wars 2?
Guild Wars 2 is a popular online multiplayer role-playing game developed by ArenaNet.
How do I create a character in Guild Wars 2?
To create a character, click on the "Create" button on the character selection screen and follow the prompts.
I can't log into my account, what should I do?
Try resetting your password or contact customer support for further assistance.
How can I join a guild in Guild Wars 2?
You can join a guild by either being invited by a current member or by searching for and requesting to join a guild.
Why am I experiencing lag in the game?
Lag can be caused by a variety of issues such as a slow internet connection, crowded servers, or outdated hardware. Try troubleshooting your internet connection and make sure your hardware meets the game's minimum requirements.
I can't hear any sound in the game, how can I fix it?
Make sure your computer's volume is turned up and the game's sound settings are not muted. If the problem persists, try updating your audio drivers.
What should I do if I encounter a bug in the game?
If you encounter a bug, report it to customer support with a detailed description of the issue and any supporting evidence.
How can I change my character's appearance?
You can change your character's appearance by visiting the Black Lion Trading Company in-game or by purchasing a makeover kit from the Gem Store.
Why am I experiencing low FPS in the game?
Low FPS (frames per second) can be caused by a variety of factors such as outdated hardware, overcrowded servers, or high graphics settings. Try lowering your graphics settings or upgrading your hardware for better performance.
How can I trade with other players in-game?
You can trade with other players by accessing the trading post in-game or by meeting up with the player in-game to make a direct trade.
What do I do if my game freezes or crashes?
If your game freezes or crashes, try closing out of the game and restarting it. If the problem persists, try updating your graphics drivers or contacting customer support for further assistance.
How do I level up my character?
You can level up your character by completing tasks, participating in events, and defeating enemies.
What is the maximum level in Guild Wars 2?
The maximum level in Guild Wars 2 is 80.
Can I transfer my character to a different server?
Yes, you can transfer your character to a different server for a fee. Details on how to transfer can be found on the official Guild Wars 2 website.
Are there microtransactions in the game?
Yes, Guild Wars 2 has a gem store where players can purchase in-game items for real money.
Why can't I access certain areas or events in the game?
Some areas and events may require certain prerequisites to be met before you can access them, such as completing a certain quest or having a specific level.
How does the party and group system work in the game?
You can form a party or group with other players by inviting them and working together to complete tasks and overcome challenges.
What are the different professions/classes in Guild Wars 2?
The professions/classes in Guild Wars 2 are Warrior, Guardian, Necromancer, Mesmer, Elementalist, Engineer, Ranger, Revenant, and Thief.
Is there a way to reset my skill points?
Yes, you can reset your skill points by purchasing a trait reset from the Gem Store.
Can I play Guild Wars 2 with my friends who are on different servers?
Yes, you can play with friends on different servers by joining a cross-server party or by transferring your character to their server.
How do I report a player for inappropriate behavior?
You can report a player by right-clicking on their name and selecting "Report" or by submitting a ticket to customer support with details and evidence of the behavior.
What is World vs. World in Guild Wars 2?
World vs. World is a game mode where players from different servers compete against each other in large-scale battles for control over the in-game world.
Can I transfer my account to a different email address?
Yes, you can transfer your account to a different email address by contacting customer support and providing the necessary information.
Are there any in-game events or festivals I can participate in?
Yes, Guild Wars 2 hosts various in-game events and festivals throughout the year with special rewards and activities for players to enjoy.
Why am I having trouble purchasing items from the Gem Store?
If you're having trouble purchasing items from the Gem Store, try logging out and logging back in. If the problem persists, contact customer support for assistance.
Is it possible to play Guild Wars 2 on a Mac?
Yes, Guild Wars 2 is available for Mac users. Visit the official website for more information on how to download and install the game on your Mac.
What is the refund policy for Gem Store purchases?
Refunds for Gem Store purchases are only available in specific circumstances. Refer to the official Guild Wars 2 website for more information on the refund policy.
How can I submit feedback or suggestions for the game?
You can submit feedback or suggestions for the game through the official forums or by contacting customer support.
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