Hawaiian Airlines FAQ

Answers to your most common questions about Hawaiian Airlines.

Quick, simple, and helpful information at a glance.

What should I do if I forget my password for hawaiianairlines?
You can reset your password by clicking on the 'forgot password' link on the login page and following the instructions.
Why am I having trouble logging into my hawaiianairlines account?
Make sure you are using the correct login credentials. You can also try clearing your browser's cache and cookies or using a different browser.
How do I book a flight on hawaiianairlines?
You can book a flight on the hawaiianairlines website or by calling their 24-hour reservations line at 1-800-367-5320.
Can I change or cancel my flight with hawaiianairlines?
Yes, you can change or cancel your flight through the Manage Flights section on the hawaiianairlines website or by calling their reservations line.
What happens if my hawaiianairlines flight is delayed or cancelled?
If your flight is delayed or cancelled, hawaiianairlines will contact you with alternative flight options or you can request a refund.
How can I check-in for my hawaiianairlines flight?
You can check-in online up to 24 hours before your flight or at the airport on the day of your flight.
What is the baggage allowance for hawaiianairlines?
The baggage allowance varies depending on your destination and fare type. You can view the baggage policy on the hawaiianairlines website.
Can I bring a carry-on bag on my hawaiianairlines flight?
Yes, each passenger is allowed one free carry-on bag and one personal item such as a purse or laptop.
What should I do if my baggage doesn't arrive at my destination with me on a hawaiianairlines flight?
Report the missing baggage immediately to a hawaiianairlines representative at the airport. You will be given a file reference number for tracking purposes.
Is there a fee for changing my flight with hawaiianairlines?
Yes, there may be a fee depending on your fare type. You can view the change fees on the hawaiianairlines website.
How do I request a special meal for my hawaiianairlines flight?
You can request a special meal up to 24 hours before your flight by calling the hawaiianairlines reservations line or through the Manage Flights section on their website.
Can I bring my pet on a hawaiianairlines flight?
Yes, hawaiianairlines allows small pets to travel in the cabin or larger pets to travel in the cargo hold. There is a fee for this service and certain restrictions apply.
What forms of payment does hawaiianairlines accept?
hawaiianairlines accepts major credit cards, debit cards, and PayPal for online bookings. Cash and checks are not accepted.
How can I earn and redeem miles with hawaiianairlines' loyalty program?
You can earn miles by flying with hawaiianairlines and through their partners, as well as by using a hawaiianairlines credit card. You can redeem miles for flights, upgrades, and other rewards.
Can I transfer miles to another person's account with hawaiianairlines?
No, miles are not transferable between accounts with hawaiianairlines.
How can I file a complaint or provide feedback to hawaiianairlines?
You can fill out a customer service form on the hawaiianairlines website or call their customer service department.
Why was my credit card declined when trying to purchase a hawaiianairlines flight?
Your credit card may have been declined due to insufficient funds, an expired card, or other factors. Please contact your credit card company for more information.
Is there a minimum age requirement for children traveling alone with hawaiianairlines?
Yes, the minimum age for children traveling alone is 5 years old for domestic flights and 8 years old for international flights. Certain restrictions and fees may apply.
How can I get a receipt or invoice for my hawaiianairlines booking?
You can request a receipt or invoice by contacting the hawaiianairlines reservations line or filling out a form on their website.
Can I use my hawaiianairlines miles for a flight on a partner airline?
Yes, you can use your hawaiianairlines miles for flights on partner airlines including JetBlue, Korean Air, and more. You can view the full list of partners on the hawaiianairlines website.
How do I change the name on my hawaiianairlines booking?
You can change the name on your booking by contacting the hawaiianairlines reservations line or through the Manage Flights section on their website.
Is it possible to get a refund for a hawaiianairlines flight?
Yes, you may be eligible for a refund depending on your fare type and other factors. You can request a refund through the Manage Flights section on the hawaiianairlines website.
Can I check the status of my hawaiianairlines flight?
Yes, you can check the status of your flight on the hawaiianairlines website or by calling their flight status line at 1-800-367-5320.
What should I do if I receive an error message while booking a hawaiianairlines flight online?
Try clearing your browser's cache and cookies or using a different browser. If the issue persists, contact hawaiianairlines customer service for assistance.
Is there a mobile app available for hawaiianairlines?
Yes, the hawaiianairlines app is available for download on the App Store and Google Play. You can use the app to book flights, check-in, and more.