HayDay FAQ

Answers to your most common questions about HayDay.

Quick, simple, and helpful information at a glance.

What is Hay Day?
Hay Day is a popular farming simulation game developed by Supercell.
How do I download Hay Day?
You can download the Hay Day app on your mobile device through the App Store or Google Play Store.
Is Hay Day free to play?
Yes, Hay Day is free to download and play. However, there are in-game purchases available.
How do I start playing Hay Day?
After downloading the app, you can start playing by following the tutorial provided in-game.
How do I connect my game to Facebook?
To connect your game to Facebook, go to the game's settings, select "Social", and click on the Facebook icon to log in.
Why am I unable to connect to Hay Day?
This could be due to a weak or unstable internet connection. Try restarting your device or connecting to a different network.
I'm facing lag or slow gameplay. How can I fix it?
You can try clearing the cache of the game and your device or close any unused apps in the background. If the problem persists, try restarting your device.
Why can't I visit my friends' farms?
It could be an issue with your internet connection or a bug in the game. Try reconnecting to the internet or restarting the game.
What do I do if my game crashes or freezes frequently?
First, try to restart your device. If the problem persists, make sure your device has enough storage space and update the game to the latest version.
How do I add friends on Hay Day?
You can add friends by connecting your game to Facebook, Game Center (iOS), or Google Play Games (Android).
My game progress is not syncing across devices. What should I do?
Make sure you are logged into the same game account on both devices. If that doesn't work, try restarting your devices or updating the game.
How do I sell items in my roadside shop?
To sell items in your roadside shop, tap on the shop and drag the items you want to sell from your barn into the shop.
How do I upgrade my farm?
You can upgrade your farm by using bolts, screws, nails, planks, and duct tape. These materials can be bought from other players' roadside shops or obtained through the Derby rewards.
I accidentally sold an item. Can I get it back?
Unfortunately, there is no way to reverse a sale in Hay Day. Make sure to pay attention when selling items.
What do I do if I encounter an error message stating "Server disconnected"?
This could be due to an issue with the game's servers. Try restarting the game or checking for any server maintenance notifications.
How do I report a player for inappropriate behavior?
You can report a player by tapping on their farm and selecting the "Report" button. Please provide as much detail as possible.
I'm having trouble completing tasks in the Derby. What should I do?
Make sure you have all the items required to complete the task. If you believe you have completed the task, try restarting the game or contacting the game support team.
Why isn't my Daily Bonus available?
Your Daily Bonus resets at midnight in your time zone. If you have collected it for the day, it will become available again at the next reset time.
My diamonds are missing. What do I do?
If you purchased diamonds and they are not showing up, wait 24 hours as it can take some time for the purchase to process. If they still don't appear, contact the game support team.
How do I change my farm's name?
You can change your farm name by going to the game's settings, selecting "General", and tapping on the "Change Name" button.
How do I mute the game's sound?
You can mute the game's sound by going to the game's settings, selecting "General", and sliding the "Sound" bar to the left.
Can I play Hay Day offline?
No, you need an internet connection to play Hay Day.
What do I do if I accidentally purchased something with my diamonds?
Unfortunately, there is no way to reverse the purchase in Hay Day. Make sure to pay attention when using your diamonds.
How do I turn off notifications for Hay Day?
You can turn off Hay Day notifications by going to your device's settings, selecting "Notifications", and toggling off notifications for the game.
I have a suggestion for the game. How can I submit it?
You can submit your suggestions and feedback to the game's support team through the in-game help and support center.
Where can I find more information about the game?
You can find helpful tips and updates on the official Hay Day website (haydaygame.com) or the game's social media pages.