Hayu FAQ

Answers to your most common questions about Hayu.

Quick, simple, and helpful information at a glance.

What is hayu?
hayu is a streaming service that offers reality TV shows.
How can I access hayu?
You can access hayu by downloading the app on your phone or tablet, or by visiting the hayu website on your computer.
How much does hayu cost?
The monthly subscription for hayu is $5.99.
How can I sign up for hayu?
You can sign up for hayu by visiting the website or downloading the app and following the prompts to create an account.
Is hayu available in all countries?
No, hayu is currently only available in select countries. Please check the website for the list of available countries.
Can I watch hayu shows in offline mode?
Yes, you can download select shows and watch them offline on the hayu app.
What devices can I use to watch hayu?
You can watch hayu on most smartphones, tablets, and computers, as well as on select smart TVs and streaming devices.
How many devices can I stream hayu on at the same time?
You can stream hayu on up to five devices at the same time.
Can I cancel my hayu subscription at any time?
Yes, you can cancel your hayu subscription at any time by visiting the account settings on the website or in the app.
I am having trouble logging into my hayu account. What should I do?
Try resetting your password or clearing your browser's cache and cookies. If the issue persists, contact hayu's customer support for further assistance.
Why am I seeing an 'error loading content' message on hayu?
This message usually indicates a problem with your internet connection. Try restarting your device and checking your internet connection. If the issue persists, contact hayu's customer support.
I am receiving a 'video playback error' message on hayu. What does this mean?
This message can appear if there is a problem with your internet connection, or if the hayu server is experiencing technical difficulties. Try restarting your device and checking your internet connection. If the issue persists, contact hayu's customer support.
I'm trying to watch a show on hayu and it keeps buffering. How can I fix this?
This could be due to a slow internet connection. Try restarting your device and checking your internet speed. If the issue persists, try clearing your browser's cache and cookies or contacting your internet service provider.
Can I watch shows in different languages on hayu?
Unfortunately, hayu only offers shows in English at this time.
How soon are new episodes added to hayu?
New episodes are typically added to hayu within 24 hours of their original air date.
Why is a show or episode missing from hayu?
Sometimes, shows may be removed from hayu due to licensing agreements or other reasons. If you believe a show or episode is missing by mistake, please contact hayu's customer support.
Can I share my hayu account with others?
No, sharing your hayu account with others is not allowed. Each account is limited to five simultaneous streams.
Can I watch hayu in high definition (HD)?
Yes, most shows on hayu are available in HD. However, the quality of the video may depend on your internet connection.
I am not receiving any audio while watching hayu. How can I fix this?
First, check your device's volume and make sure it is not muted. If the issue persists, try restarting your device or clearing your browser's cache and cookies.
Can I watch hayu on my TV without a smart TV?
Yes, you can use devices such as Chromecast, Roku, or Amazon Fire Stick to stream hayu on your TV.
How often are new shows added to hayu?
New shows are added to hayu regularly, usually every few weeks.
Is hayu ad-free?
Yes, hayu is ad-free. However, some shows may contain product placement or promotional content.
Are there parental controls on hayu?
Yes, hayu offers parental controls that allow you to restrict access to specific shows, as well as set a PIN to prevent unauthorized purchases.
I am receiving a 'device not supported' message on hayu. What does this mean?
This means that your device is not compatible with hayu. Please check the list of supported devices on the hayu website.
Can I watch hayu on multiple devices at the same time?
Yes, you can stream hayu on up to five different devices at the same time.
Why am I experiencing poor video quality on hayu?
Poor video quality could be due to a slow internet connection. Try restarting your device and checking your internet speed. If the issue persists, contact hayu's customer support.
I am having trouble navigating the hayu website. What should I do?
If you are having trouble navigating the website, try updating your web browser or using a different browser. You can also clear your browser's cache and cookies. If the issue persists, contact hayu's customer support.