HDFC Bank Online Services FAQ

Answers to your most common questions about Hdfcbank.

Quick, simple, and helpful information at a glance.

What should I do if I forget my HDFC Bank net banking password?
You can reset your net banking password by selecting the 'Forgot Password' option on the login page. You will be asked to provide your customer ID, registered mobile number, and other personal details. After verifying the information, you can set a new password.
Why is my HDFC Bank debit/credit card declined?
There could be several reasons for this, such as insufficient funds, suspected fraudulent activity, or technical issues. It is best to contact your bank's customer care to know the specific reason for the decline.
How can I unlock my HDFC Bank net banking account?
If you have entered the wrong password multiple times, your net banking account may get locked. You can unlock it by clicking on the 'Unlock Account' option on the login page and following the instructions given.
I am trying to register for HDFC Bank net banking, but I am not receiving the one-time password (OTP). What should I do?
Make sure your registered mobile number is active and able to receive text messages. If the issue persists, contact your bank's customer care for assistance.
How can I check my HDFC Bank account balance?
You can check your account balance through net banking, mobile banking, ATM, or by contacting your bank's customer care. You can also set up SMS alerts to receive your balance information regularly.
My HDFC Bank ATM card is lost/stolen. What should I do?
Immediately report the incident to your bank's customer care and request to block your card. You can also block your card through net banking or the mobile banking app.
How can I increase my HDFC credit card limit?
You can request for a credit limit increase by contacting your bank's customer care or through net banking. Your credit history, income, and credit utilization will be taken into consideration for the approval of the limit increase.
Why is my HDFC Bank credit card transaction declined?
Your credit card transaction may get declined due to insufficient credit limit, incorrect card details, technical issues, or suspected fraudulent activity. Contact your bank's customer care for assistance.
How can I add a nominee to my HDFC Bank account?
You can visit your nearest HDFC Bank branch and submit a nominee addition request along with the necessary documents. You can also use the net banking or mobile banking app to add a nominee.
I have received an HDFC Bank credit card that I didn't apply for. What should I do?
This could be a case of credit card fraud, and it is advised to immediately contact your bank's customer care and report the unauthorized card. You may also need to file a police complaint.
How can I change my HDFC Bank account's registered mobile number?
You can visit the nearest HDFC Bank branch and submit a request to update your registered mobile number. You can also use the net banking or mobile banking app for the same.
I am unable to link my Aadhaar card to HDFC Bank account. What should I do?
You can visit the nearest HDFC Bank branch with your Aadhaar card and submit a linking request. Alternatively, you can also use the net banking or mobile banking app to link your Aadhaar card.
How can I download my HDFC Bank statement?
You can download your account statement from net banking or the mobile banking app. You can also request a hard copy of your statement at your nearest HDFC Bank branch.
Why am I unable to transfer funds through HDFC Bank net banking?
If you are unable to transfer funds, it could be due to insufficient funds, technical issues, or incorrect beneficiary details. Contact your bank's customer care for clarification.
How can I cancel my HDFC Bank credit card?
You can submit a request for credit card cancellation by visiting your nearest HDFC Bank branch or through net banking or the mobile banking app. You may also need to clear any outstanding dues before cancellation.
My HDFC Bank credit card bill payment is not reflecting. What should I do?
It may take 1-2 business days for your credit card payment to reflect in your account. If the payment does not reflect after this period, contact your bank's customer care for assistance.
How can I update my address in HDFC Bank records?
You can visit your nearest HDFC Bank branch and submit an address change request along with the necessary documents. You can also use net banking or the mobile banking app for the same.
Why am I unable to withdraw cash from an HDFC Bank ATM?
If you are unable to withdraw cash, it could be due to technical issues with the ATM or your card may be damaged. Contact your bank's customer care for assistance.
How can I close my HDFC Bank account?
You can visit your nearest HDFC Bank branch and submit an account closure request. You may also need to clear any outstanding balance before closing the account.
What should I do if I have not received my HDFC Bank debit/credit card?
You can track the status of your card using the reference number given during the application process. If there is a delay, you can contact your bank's customer care for assistance.
How can I change my HDFC Bank debit/credit card PIN?
You can change your debit/credit card PIN through an HDFC Bank ATM, net banking, or the mobile banking app. You can also visit your nearest HDFC Bank branch for assistance.
Why is my HDFC Bank cheque bouncing?
Your cheque may bounce due to insufficient funds, mismatched signature, or if the cheque is damaged. Contact your bank's customer care for further assistance.
How can I apply for a loan from HDFC Bank?
You can apply for a loan through the HDFC Bank website, net banking account, or by visiting your nearest HDFC Bank branch. You will need to submit the necessary documents and meet the eligibility criteria for loan approval.
Why is my HDFC Bank transaction showing as 'failed'?
Your transaction may fail due to technical issues, incorrect details, or if the beneficiary bank is experiencing technical difficulties. Contact your bank's customer care for assistance.
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