Heathrow Airport Service FAQ

Answers to your most common questions about Heathrow Airport Service.

Quick, simple, and helpful information at a glance.

What is Heathrow?
Heathrow is an international airport located in London, England.
How do I get to Heathrow airport?
You can get to Heathrow airport by taking public transportation, such as the Heathrow Express train or the London Underground, or by driving and parking at the airport.
What are the terminal locations at Heathrow?
There are four main terminals at Heathrow airport: Terminal 2, Terminal 3, Terminal 4, and Terminal 5.
How early should I arrive at Heathrow for my flight?
It is recommended to arrive at least 2-3 hours before your flight's scheduled departure time. This allows enough time for check-in, security, and any unexpected delays.
What happens if my luggage gets lost at Heathrow?
If your luggage is lost at Heathrow, you can report it to your airline's baggage handling service. They will have a system in place to help track and locate your luggage.
What do I do if my flight from Heathrow is delayed or cancelled?
If your flight is delayed or cancelled, you should contact your airline directly for assistance and information on possible rebooking options.
Is there free Wi-Fi at Heathrow airport?
Yes, there is free Wi-Fi available throughout Heathrow airport. Simply connect to the network and follow the instructions to access the internet.
Can I bring liquids in my carry-on luggage at Heathrow?
Yes, you can bring liquids in containers of 100ml or less in your carry-on luggage. These must be placed in a clear, resealable plastic bag, with a maximum capacity of 1 liter.
How do I get assistance at Heathrow if I have a disability?
Heathrow airport offers assistance for passengers with disabilities or reduced mobility. You can request this assistance when booking your flight or at least 48 hours before your flight's departure.
Is there a left luggage service at Heathrow?
Yes, there is a left luggage service at Heathrow airport. You can drop off your luggage and collect it later for a fee.
Can I sleep at Heathrow airport?
There are designated rest areas in each terminal for passengers who have a long layover or an early morning flight. However, there are no dedicated sleeping facilities.
How do I get a VAT refund at Heathrow airport?
If you are a non-EU resident, you can claim a VAT refund for eligible purchases made in the UK. You can do this at the airport before your departure.
Are there currency exchange services at Heathrow airport?
Yes, there are currency exchange services available at Heathrow airport. You can find them in each terminal, both before and after security.
Can I bring food through security at Heathrow airport?
Yes, you can bring solid food through security at Heathrow airport. However, any liquids or gels must adhere to the airport's liquid restrictions.
What is the baggage allowance at Heathrow airport?
The baggage allowance can differ depending on your airline and flight. It is best to check with your airline before your departure to ensure you comply with their specific baggage allowance.
Can I bring my pet through Heathrow airport?
Yes, you can bring your pet through Heathrow airport, but they must be transported in an airline-approved carrier and follow any necessary regulations or restrictions.
Are there duty-free shops at Heathrow airport?
Yes, there are duty-free shops at Heathrow airport. These are available for passengers traveling outside of the EU.
How can I track a flight at Heathrow airport?
You can track a flight at Heathrow airport by using the live flight tracker on their website or by downloading the Heathrow Airport app.
Are there lounges at Heathrow airport for passengers to relax in?
Yes, there are lounges at Heathrow airport available for passengers to relax in. You can access these lounges by purchasing a lounge pass or through membership with an airline or credit card.
What happens if I miss my connecting flight at Heathrow airport?
If you miss your connecting flight at Heathrow, you should contact your airline for assistance. They may be able to rebook you on the next available flight.
Are there any restaurants open 24 hours at Heathrow airport?
Yes, there are several restaurants open 24 hours at Heathrow airport. These are mainly located in Terminal 5.
How can I pay for parking at Heathrow airport?
You can pay for parking at Heathrow airport using cash or credit/debit card at the ticket machines located in the car parks or by pre-booking and paying online.
Can I bring a stroller for my child through security at Heathrow airport?
Yes, you can bring a stroller through security at Heathrow airport, but it will need to be screened separately. It is recommended to fold it down and place it in a tray for X-ray screening.
Are there baby care facilities at Heathrow airport?
Yes, there are baby care facilities at Heathrow airport, including baby changing rooms and private areas for nursing or feeding.
How much are the luggage trolleys at Heathrow airport?
The luggage trolleys cost 1 or 1.50, payable by cash or credit/debit card. You can locate them in the baggage reclaim areas and outside the airport terminals.
Can I book a hotel room at Heathrow airport?
Yes, you can book a hotel room at Heathrow airport. There are several options available both in the airport and in the nearby area.
Are there any religious facilities at Heathrow airport?
Yes, there is a multi-faith prayer room available at Heathrow airport for passengers to use.
How can I report a lost item at Heathrow airport?
If you have lost an item at Heathrow airport, you can report it to the lost property office in your terminal or online through the airport's website.