What is Heathrow Express?
Heathrow Express is an express train service that connects London Heathrow Airport to Paddington Station.
How do I purchase a Heathrow Express ticket?
You can purchase a ticket online at the Heathrow Express website, at a ticket office, or at self-service machines at the station.
Can I use my Oyster card on Heathrow Express?
No, Oyster cards are not accepted on Heathrow Express. You will need to purchase a separate ticket for the journey.
What types of tickets are available for Heathrow Express?
There are three types of tickets available: Express Saver, Express Class, and Business First.
How much does a Heathrow Express ticket cost?
The cost varies depending on the ticket type and where you are traveling from. You can find the specific prices on the Heathrow Express website.
Can I use a contactless card to purchase a ticket?
Yes, you can use a contactless card to purchase a ticket at the ticket machines at the station.
How do I know if my train is delayed or cancelled?
You can check the live service updates on the Heathrow Express website or app.
What do I do if my train is cancelled?
If your train is cancelled, you can use your ticket to travel on the next available train. If you wish to cancel your ticket, you can request a refund online.
I received an error message when trying to purchase a ticket online, what should I do?
If you received an error message, please try clearing your browser's cache and cookies and try again. If the issue persists, you can contact customer support for assistance.
Can I change the date or time of my ticket?
Yes, you can change the date or time of your ticket online up to 24 hours before your scheduled journey.
My ticket is showing as "invalid" on the app, what does this mean?
This means that your ticket may have been used or someone else has already scanned it. Please contact customer support for assistance.
Can I get a refund for my ticket?
Yes, you can request a refund online up to 28 days after the date of travel.
I lost my ticket, what should I do?
Unfortunately, lost tickets cannot be replaced. You will need to purchase a new ticket for your journey.
Can I bring luggage on Heathrow Express?
Yes, you can bring two pieces of luggage on the train with you. Additional luggage may incur an extra charge.
Can I bring pets on Heathrow Express?
Only registered assistance dogs are allowed on the train.
Are there WiFi and charging outlets on the train?
Yes, there is complimentary WiFi and charging outlets available on the train.
Can I bring food or drinks on the train?
Yes, you are allowed to bring food and non-alcoholic drinks on the train.
How long does the journey from Heathrow to Paddington take?
The journey takes approximately 15 minutes.
Does Heathrow Express operate 24/7?
No, the first train leaves at 5:10 am and the last train leaves at 11:25 pm. Please check the schedule on the Heathrow Express website for exact times.
Can I buy a return ticket?
Yes, you can purchase a return ticket that is valid for up to one month from the date of purchase.
Can I use my Heathrow Express ticket to travel to other London stations?
No, Heathrow Express only travels to and from Paddington Station.
How often do trains run on Heathrow Express?
Trains run every 15 minutes between 5:10 am and 11:25 pm.
Are there any discounts available for Heathrow Express tickets?
Yes, there are discounts available for children, group travel, and Heathrow Rewards members.
Can I use my Heathrow Express ticket for other modes of transportation?
No, your ticket is only valid for the Heathrow Express train.
Are there any accessibility options on Heathrow Express?
Yes, there are accessible coaches and ramps available for passengers with mobility needs. Please inform staff at the station if you require assistance.
Is there a lost and found for items left on Heathrow Express?
Yes, you can contact Lost Property on +44 345 6000 650 or fill out a Lost Property form on the Heathrow Express website.
I have a complaint about my Heathrow Express experience, how can I submit it?
You can submit a complaint online or by contacting customer support. You can also visit the National Rail website for alternative methods of submitting a complaint.
