What is Helsenorge?
Helsenorge is an online portal for Norwegian residents to access their health records, book appointments, and communicate with healthcare providers.
How do I log in to Helsenorge?
To log in to Helsenorge, you will need a Norwegian national ID number and a password. You can log in with BankID or by using a one-time code from your mobile phone.
I am unable to log in to Helsenorge. What should I do?
If you are having trouble logging in, try using a different browser or clearing your browser's cache. If the problem persists, contact Helsenorge's support team for assistance.
Can I change my password on Helsenorge?
Yes, you can change your password on Helsenorge by choosing "Change password" under the "My profile" tab.
I forgot my password for Helsenorge. How can I reset it?
You can reset your password by selecting the "Forgot password?" link on the login page. You will need to have access to your Norwegian national ID number or a valid mobile phone number registered with Helsenorge to reset your password.
Can anyone else access my health information on Helsenorge?
No, only you and authorized healthcare providers have access to your health information on Helsenorge. Your personal information is protected by strict privacy and security measures.
How can I book an appointment with my doctor through Helsenorge?
Under the "Appointments" tab on Helsenorge, you can search for available appointments with your doctor and book the one that suits you best.
I am not receiving any notifications from Helsenorge. What could be the problem?
Check if your contact information, including your email address and mobile phone number, is up to date on Helsenorge. If the issue persists, contact Helsenorge's support team for assistance.
Can I cancel or reschedule an appointment on Helsenorge?
Yes, you can cancel or reschedule an appointment by choosing the appointment under the "Appointments" tab and selecting the "Cancel" or "Reschedule" option.
I am trying to submit a form on Helsenorge, but I keep getting an error message. What should I do?
Make sure you have filled out all the required fields correctly. If the error persists, try using a different browser or contact Helsenorge's support team for assistance.
Why can't I see all my appointments on Helsenorge?
If you cannot see all your appointments, it could be because you have reached the maximum allowed number of appointments. If you need to schedule more appointments, contact your healthcare provider.
Can I add my children or dependents to my Helsenorge account?
Yes, you can add your children or dependents under the age of 16 to your Helsenorge account. They will have their own login details and can access their personal health information.
I am receiving an error message when trying to access a specific feature on Helsenorge. What should I do?
Make sure you have the latest version of your browser and operating system. If the issue persists, try clearing your browser's cache or contact Helsenorge's support team for help.
Am I able to download my health information from Helsenorge?
Yes, you can download a summary of your health information from Helsenorge in PDF format by selecting the "My Health Summary" under the "My profile" tab.
How often is my health information updated on Helsenorge?
Your health information on Helsenorge is updated continuously as your healthcare providers add new information.
I am experiencing technical issues on Helsenorge. What should I do?
If you encounter technical issues on Helsenorge, try using a different browser or clearing your browser's cache. If the problem persists, contact Helsenorge's support team for assistance.
Can I access Helsenorge from outside of Norway?
Yes, you can access Helsenorge from outside of Norway, but some features may not be available.
I am unable to view my lab results on Helsenorge. What could be the reason?
If you cannot see your lab results, it could be because they are not yet available or because your doctor has not uploaded them to Helsenorge. If you have any concerns, contact your healthcare provider.
I accidentally deleted an important message on Helsenorge. How can I retrieve it?
Unfortunately, once a message is deleted, it cannot be retrieved. You can contact the sender for a copy or ask them to resend the message.
Is there a mobile app for Helsenorge?
Yes, there is a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
What should I do if I receive a suspicious or fraudulent message on Helsenorge?
If you receive a suspicious or fraudulent message, do not respond or click on any links. You can report it to Helsenorge's support team for further investigation.
Is there a fee for using Helsenorge?
No, there is no fee for using Helsenorge. It is a free service provided by the Norwegian government to its residents.
Can I access Helsenorge in languages other than Norwegian?
Currently, Helsenorge is only available in Norwegian. However, you can translate the website using Google Translate or a similar tool.
How can I give feedback or suggestions for improving Helsenorge?
You can give feedback and suggestions for Helsenorge by selecting the "Contact us" link at the bottom of the website.
Is Helsenorge safe and secure?
Yes, Helsenorge is safe and secure. It uses high-level encryption and strict data privacy measures to protect your personal information.
Can I use Helsenorge for emergency medical assistance?
No, Helsenorge is not intended for emergency medical assistance. If you require immediate medical attention, call the emergency number 113.
