What should I do if my Hemkop app is not working properly?
Please try closing the app and reopening it. If the issue persists, try uninstalling and reinstalling the app.
Why am I getting an error message saying "Unable to connect to server" on my Hemkop app?
This could be due to a temporary server issue. Please try again later or contact customer support for further assistance.
How do I reset my password for my Hemkop account?
You can reset your password by clicking on the "Forgot password" link on the login page and following the prompts.
Why am I not receiving any order confirmation emails from Hemkop?
Please check your spam or junk folder. If the email is not there, make sure your email address is correctly entered in your account settings.
How do I cancel my Hemkop order?
You can cancel your order by going to your order history and selecting the order you wish to cancel.
Why is my Hemkop delivery delayed?
Delivery delays can be caused by unforeseen circumstances such as traffic or bad weather. We apologize for any inconvenience and will aim to get your order to you as soon as possible.
Can I change the delivery address for my Hemkop order?
Yes, you can change the delivery address before the order is out for delivery. You can do this by going to your order history and selecting the order you wish to edit.
How can I track my Hemkop order?
You can track your order by going to your order history and selecting the order you wish to track. A tracking link will be provided, which you can use to track your delivery.
Why is my promo code not working on my Hemkop order?
Promo codes may have expiration dates or may be limited to certain products or locations. Please double-check the terms and conditions and make sure the code is still valid.
Can I make changes to my Hemkop order after it has been placed?
Unfortunately, once an order has been placed, changes cannot be made. Please contact customer support for further assistance.
How do I report a missing or damaged item from my Hemkop order?
Please contact customer support with your order number and a description of the missing or damaged item. We will do our best to resolve the issue promptly.
Why am I getting charged twice for my Hemkop order?
This could be due to a temporary issue with our payment processing. Please contact customer support for assistance and we will investigate the issue.
I have an expired offer in my Hemkop app. Can I still use it?
Unfortunately, expired offers cannot be used. Please check the terms and conditions for the validity period of offers in the app.
Can I use my Hemkop loyalty points to pay for an order?
Yes, you can use your loyalty points to pay for an order. Simply select the option to pay with points at checkout.
How can I check my Hemkop loyalty points balance?
You can check your loyalty points balance by clicking on the points icon in the app or by logging into your account on our website.
Why am I not able to add certain items to my Hemkop cart?
Some items may be temporarily out of stock or limited in quantity. Please try again later or contact customer support for further assistance.
Can I shop from multiple stores at once on Hemkop?
No, at this time, you can only shop from one Hemkop store at a time.
Can I return a product bought from Hemkop?
Yes, you can return a product bought from Hemkop within 30 days of purchase, provided it is in its original packaging and condition.
How can I find the nearest Hemkop store to me?
You can find the nearest Hemkop store by using the store locator function on our website or in the app.
Why am I not able to log into my Hemkop account?
Please double-check your login credentials and make sure your password is correct. If you continue to have trouble, you can reset your password by clicking on the "Forgot password" link on the login page.
Can I order alcohol from Hemkop?
Yes, you can order alcohol from Hemkop. Please note that you must be of legal drinking age and have a valid government-issued ID for delivery.
Why am I seeing a discrepancy between the prices online and in-store at Hemkop?
Prices may vary between online and physical stores due to promotions, offers, and location-specific pricing. Please contact customer support for further clarification.
Can I use my Hemkop gift card to pay for my order?
Yes, you can use your Hemkop gift card to pay for your order. Simply enter the gift card number at checkout as a form of payment.
How can I provide feedback or make a complaint about my Hemkop experience?
You can provide feedback or make a complaint by contacting customer support or submitting a feedback form on our website. We value your input and will do our best to address any concerns you may have.
Why am I experiencing technical issues on the Hemkop website?
This could be due to a temporary website outage or technical difficulties. Please try again later or contact customer support for further assistance.
