What is HiveSocial?
HiveSocial is a social media management platform that helps businesses and organizations manage their various social media accounts in one place.
How do I sign up for HiveSocial?
You can sign up for HiveSocial by going to their website and clicking on the Sign Up button. You will then be prompted to enter your email and create a password.
I forgot my password for HiveSocial. How can I reset it?
To reset your password, go to the HiveSocial login page and click on the Forgot Password link. You will then be prompted to enter your email address and a password reset link will be sent to your email.
How do I add my social media accounts to HiveSocial?
To add your social media accounts, go to the Accounts tab in HiveSocial and click on Add Account. You will then be prompted to select the platform and enter your login credentials to link your account.
I am getting an error message when trying to add my Facebook account to HiveSocial. What should I do?
Check your Facebook account settings to make sure you have given HiveSocial permission to access your account. You may also need to re-enter your login credentials in HiveSocial.
Can I schedule posts for multiple social media accounts at once using HiveSocial?
Yes, you can schedule posts for multiple social media accounts at once using the Bulk Scheduler feature in HiveSocial.
I accidentally scheduled a post for the wrong date/time. How can I edit it?
To edit a scheduled post, go to the Scheduled Posts tab and click on the post you want to edit. You can then make any necessary changes and click Save.
Can I see the analytics for my social media posts on HiveSocial?
Yes, you can view analytics for your posts by going to the Analytics tab in HiveSocial. You will be able to see data such as engagement, reach, and clicks for each post.
I am unable to upload an image to my post on HiveSocial. What could be the issue?
Check the file size and format of the image. HiveSocial supports JPG, JPEG, and PNG files with a maximum size of 5MB.
I am trying to add a team member to my HiveSocial account but I am getting an error message. What should I do?
Make sure the email address you are using to add the team member is correct and that they do not already have an account with HiveSocial. If the issue persists, try using a different email address.
I am having trouble connecting my Instagram account to HiveSocial. How can I fix this?
Make sure your Instagram account is a business account and not a personal one. You may also need to disconnect and then reconnect your account in HiveSocial.
Can I schedule Instagram stories through HiveSocial?
Yes, you can schedule Instagram stories through HiveSocial using the Advanced Scheduler feature.
How do I cancel my HiveSocial subscription?
To cancel your subscription, go to your account settings in HiveSocial and click on Subscription. From there, you can choose to cancel or downgrade your plan.
I am getting an error message when trying to pay for my HiveSocial subscription. What could be the issue?
Make sure you have entered the correct payment information and that your account has sufficient funds. If the issue persists, contact HiveSocials customer support for further assistance.
Can I use HiveSocial on my mobile device?
Yes, HiveSocial has a mobile app that can be downloaded from the App Store or Google Play Store.
I am unable to connect my Twitter account to HiveSocial. How can I fix this?
Make sure you have authorized HiveSocial to access your Twitter account. You may also need to try reconnecting your account or clearing your browser cache and cookies.
Can I customize my HiveSocial dashboard?
Yes, you can customize your dashboard by clicking on the Customize Dashboard button in the top right corner of your screen.
I am getting an error message when trying to publish a post. How can I resolve this?
Make sure your post does not violate any platform guidelines and does not contain any broken links. You may also need to try scheduling the post for a different time.
Can I manage my LinkedIn company page through HiveSocial?
Yes, you can manage your LinkedIn company page through HiveSocial by adding it as an account and granting permission for HiveSocial to manage it.
How can I get in touch with HiveSocials customer support?
You can contact HiveSocials customer support by clicking on the Support button in the bottom right corner of your screen and filling out a support request form.
I am getting an error message when trying to publish a YouTube video through HiveSocial. What could be the issue?
Make sure you have granted HiveSocial permission to access your YouTube account and that you are authorized to publish videos on the channel you selected. You may also need to try reconnecting your YouTube account.
Can I use HiveSocial to reply to comments on my social media posts?
Yes, you can use HiveSocial to reply to comments on your social media posts by going to the Engage tab.
I am getting an error message when trying to schedule a post. How can I fix this?
Make sure you have selected the correct date and time for the post and that your account is connected and authorized to publish on the selected platform.
Can I use HiveSocial to run social media ads?
No, HiveSocial does not have the capability to run social media ads. However, you can still schedule and publish organic posts on your connected accounts.
Is there a limit to the number of team members I can add to my HiveSocial account?
The number of team members you can add depends on your subscription plan. You can see the maximum number of team members allowed in your account settings under Subscription.
Can I post images with text overlays through HiveSocial?
Yes, you can post images with text overlays by using the Create Post feature in HiveSocial and uploading the image with the text overlay already applied.
