What is Hotwire?
Hotwire is an online travel booking website that offers discounted rates on flights, hotels, car rentals, and vacation packages.
How do I book a flight on Hotwire?
To book a flight on Hotwire, enter your travel details, including your destination and dates, and select the flight that best fits your needs and budget.
Why am I unable to log into my Hotwire account?
There could be several reasons for this, including an incorrect username or password, an expired account, or a technical issue. Try resetting your password or contacting Hotwire customer service for assistance.
Can I cancel or change my Hotwire reservation?
It depends on the type of reservation you made. Most hotel bookings can be canceled or changed, but flight and car rental bookings may have restrictions. Check your confirmation email or contact customer service for more information.
Why am I seeing a higher price when I click on a deal on Hotwire?
Hotwire's prices are dynamic and can change frequently. The displayed price may have been sold out, and the website automatically shows the next available price.
How do I redeem a Hotwire promo code?
During the booking process, you will be prompted to enter your promo code in the designated field before finalizing your reservation.
What forms of payment does Hotwire accept?
Hotwire accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay with PayPal.
Can I use my airline or hotel rewards points to book through Hotwire?
No, Hotwire does not currently accept rewards points as a form of payment.
I haven't received my Hotwire confirmation email. What should I do?
Check your spam folder to make sure it didn't end up there. If you still can't find it, contact Hotwire's customer service for assistance.
Why is my Hotwire booking showing as "on request"?
This means that the availability and pricing for your desired booking are being confirmed by the vendor. It may take a few hours or up to 48 hours for the request to be processed.
What should I do if I didn't receive the car rental I booked through Hotwire?
Contact Hotwire customer service immediately to report the issue. They will assist you in finding a solution or offering a refund if necessary.
Is it possible to book a trip to a specific hotel through Hotwire?
No, Hotwire offers hotel bookings based on star ratings, amenities, and locations, not specific hotels. This allows them to offer lower prices to customers.
Why am I being asked to verify my identity when booking on Hotwire?
Hotwire may request a secondary form of identification, such as a driver's license, to ensure the safety and security of your booking.
Can I add additional passengers to my Hotwire flight reservation after booking?
It depends on the airline's policies and availability. Contact Hotwire's customer service for help with modifying your reservation.
Why am I being charged a booking fee on Hotwire?
Hotwire charges a small booking fee to help cover the costs of maintaining and improving their website.
How can I view or print my Hotwire itinerary?
You can access your itinerary through the confirmation email or by logging into your Hotwire account.
What should I do if I'm having trouble booking through the Hotwire app?
Try clearing your app's cache and cookies, or try booking through the website. If the issue persists, contact Hotwire customer service for assistance.
Can I get a refund for my Hotwire booking?
It depends on the type of reservation and the cancellation policy. Refer to your confirmation email or the Hotwire website for more information.
Why am I unable to login to my Hotwire account on the mobile app?
Make sure you are using the correct login credentials and have a stable internet connection. If the issue persists, try resetting your password or contacting customer service.
Does Hotwire offer travel insurance?
No, Hotwire does not offer travel insurance. However, many of the vendors they work with may offer it as an additional option at the time of booking.
Why is my credit card being declined on Hotwire?
There could be several reasons for this, including insufficient funds, a technical issue, or an incorrect billing address. Try using a different card or contact your bank for assistance.
What should I do if I didn't receive my refund from Hotwire?
Refunds may take up to 30 days to process, depending on the vendor and form of payment. If you haven't received it after 30 days, contact Hotwire customer service for help.
Can I split payments for a Hotwire booking?
No, Hotwire only accepts one form of payment per booking.
Are there any age restrictions for booking through Hotwire?
Yes, all travelers must be at least 18 years old to book travel on Hotwire.
Can I book a flight on Hotwire for a child traveling alone?
No, minors traveling alone cannot be booked through Hotwire. Contact the airline directly for assistance with booking an unaccompanied minor.
Is my personal information safe on Hotwire?
Yes, Hotwire takes the privacy of their customers seriously and employs industry-standard security measures to protect personal information.
What should I do if I encounter an error message on Hotwire?
Try refreshing the page or clearing your browser's cache and cookies. If the issue persists, contact Hotwire customer service for assistance.
Can I book a multi-city trip on Hotwire?
Yes, Hotwire offers multi-city trip bookings. Enter your desired destinations and dates, and the website will provide flight options that best fit your itinerary.
How do I file a complaint with Hotwire?
Contact their customer service and provide details of your complaint. They will investigate the issue and work towards finding a resolution.
