What is Hotwire Communications?
Hotwire Communications is a telecommunications company that provides high-speed internet, television, and phone services to residential and business customers.
How do I report an internet outage with Hotwire Communications?
You can report an internet outage by calling Hotwire Communications customer service at 1-800-355-5668 or by logging into your account on the Hotwire Communications website.
My internet is slow, what should I do?
First, try restarting your modem and router. If the issue persists, contact Hotwire Communications customer service for further assistance.
How do I set up my Hotwire Communications internet?
You can set up your Hotwire Communications internet by following the instructions provided in the welcome packet that was given to you when your service was installed. You can also contact customer service for assistance.
My TV is showing a black screen, what should I do?
First, make sure your TV is turned on and tuned to the correct input. If the issue persists, try restarting your cable box. If the problem continues, contact Hotwire Communications customer service.
Can I use my own modem with Hotwire Communications?
Yes, you can use your own modem with Hotwire Communications, but it must be approved and compatible with our services. Contact customer service for more information.
How do I change my Hotwire Communications password?
You can change your Hotwire Communications password by logging into your account on the website or by contacting customer service for assistance.
I'm receiving an error message when trying to access my email account, what should I do?
First, check your internet connection. If your connection is stable, try clearing your browser's cache and cookies. If the issue persists, contact customer service for further assistance.
Is Hotwire Communications available in my area?
Hotwire Communications is available in limited areas. Please visit the Hotwire Communications website or contact customer service to check availability in your area.
My phone line is not working, what should I do?
First, check all of your phone connections and make sure your phone is charged. If the issue persists, contact Hotwire Communications customer service for further assistance.
How do I pay my Hotwire Communications bill?
You can pay your Hotwire Communications bill online through the website, by phone, or by mail. You can also set up automatic payments through your bank account.
I have a question about my bill, who should I contact?
For billing inquiries, please contact Hotwire Communications customer service at 1-800-355-5668.
My TV channels are frozen, what should I do?
Try restarting your cable box by unplugging it, waiting for a few seconds, and then plugging it back in. If the problem persists, contact customer service for assistance.
Can I bundle my services with Hotwire Communications?
Yes, Hotwire Communications offers bundled packages for internet, TV, and phone services. Contact customer service to learn more.
How do I set up parental controls for my TV?
You can set up parental controls for your TV through your cable box or by logging into your account on the Hotwire Communications website.
My internet is not working on all of my devices, what should I do?
First, check that your modem and router are turned on and properly connected. If the issue persists, try restarting your devices. If the problem continues, contact customer service for assistance.
Can I upgrade my internet speed with Hotwire Communications?
Yes, you can upgrade your internet speed by contacting customer service and requesting a speed increase. Additional fees may apply.
How do I cancel my Hotwire Communications services?
To cancel your services, please contact customer service at least 30 days before your desired cancellation date.
My DVR is not recording, what should I do?
Try restarting your cable box by unplugging it and then plugging it back in. If this does not solve the issue, contact customer service for assistance.
How do I access my voicemail on my Hotwire Communications phone?
To access your voicemail, press and hold the number 1 key on your phone keypad. Follow the prompts to set up your voicemail and access any new messages.
Why am I unable to make long-distance calls?
Make sure you have a long-distance calling plan with Hotwire Communications. If you do and are still unable to make long-distance calls, contact customer service for further assistance.
How do I set up call forwarding on my Hotwire Communications phone?
To set up call forwarding, dial *72 followed by the phone number you wish to forward your calls to. To deactivate call forwarding, dial *73.
My internet is not working after a power outage, what should I do?
Wait a few minutes for your modem and router to fully reboot. If the issue persists, try unplugging and plugging in your devices again. If the problem continues, contact customer service for assistance.
How do I transfer my Hotwire Communications services to a new address?
Contact customer service at least 30 days before your move-in date to schedule a transfer of services to your new address.
My remote control is not working, what should I do?
Try replacing the batteries in your remote control. If the problem continues, contact customer service for further assistance.
Is there a service outage in my area?
You can check for any known outages in your area by logging into your account on the Hotwire Communications website or by contacting customer service for more information.
