Why can't I access the Houston Chronicle website?
There could be a few reasons for this. It could be a temporary server issue, a problem with your internet connection, or an error with the website. Try clearing your browser's cache and cookies, and if the problem persists, contact the Houston Chronicle customer support for assistance.
I'm getting a "404 error" when trying to access a specific article. What does this mean?
A 404 error means that the page you're trying to access cannot be found. This could be due to a broken link or the article has been removed from the website. You can try searching for the article on the Houston Chronicle website or contacting their customer support for assistance.
Why am I being asked to sign in or subscribe when I try to read an article?
Some articles on the Houston Chronicle website may be restricted to subscribers only. If you're not a subscriber, you may be asked to sign in or subscribe to continue reading. If you believe you should have access to the article and are still encountering issues, contact the customer support team for assistance.
I'm having trouble accessing the Houston Chronicle website on my mobile device.
Some older mobile devices may not be compatible with the Houston Chronicle website. If you're having trouble accessing the website, try using a different device or contacting the customer support team for further assistance.
I subscribed to the Houston Chronicle, but I'm still being asked to pay for articles.
If you're still encountering paywalls after subscribing, try logging out of your account and logging back in. If the problem persists, contact the customer support team for assistance.
Why am I getting a "server error" message when trying to access the Houston Chronicle website?
A server error usually means there is an issue with the website's server. This could be due to maintenance or a technical problem. Try accessing the website at a later time or contact the customer support team for further assistance.
How can I report a typo or error in an article?
At the bottom of each article, there is a "Report an error" button. Click on this to submit a report to the Houston Chronicle team. Alternatively, you can contact their customer support team with the details of the error.
I'm having trouble finding a specific article on the Houston Chronicle website.
You can use the search bar on the website to find articles. If you're still having trouble, contact the customer support team for assistance.
Why am I unable to play videos on the Houston Chronicle website?
This could be due to an issue with your internet connection or an error with the video. Try refreshing the page or contact the customer support team for further assistance.
I'm unable to upload a comment or participate in discussions on the Houston Chronicle website.
To participate in discussions on the website, you need to have a registered account. If you're having trouble uploading comments or participating in discussions, try logging out and logging back in, or contact the customer support team for assistance.
How can I cancel my subscription to the Houston Chronicle?
You can manage and cancel your subscription through your account settings on the Houston Chronicle website. If you're having trouble, contact the customer support team for assistance.
I'm getting a "payment error" message when trying to subscribe to the Houston Chronicle.
This could be due to a problem with the payment method you're trying to use. Double check your information and try again. If the problem persists, contact the customer support team for assistance.
Why am I receiving duplicate emails or newsletters from the Houston Chronicle?
This could be due to a glitch in the system. Try unsubscribing from the duplicates or contact the customer support team for further assistance.
I made a payment, but my subscription has not been activated.
It may take some time for the subscription to be activated after making a payment. If your subscription is still not active after 24 hours, contact the customer support team for assistance.
I'm trying to access the e-Edition of the Houston Chronicle, but it's not loading.
The e-Edition may take some time to load, especially if you have a slow internet connection. Try refreshing the page or contact the customer support team for further assistance.
Why is the Houston Chronicle website running slowly?
This could be due to a high volume of traffic on the website, which can slow down loading times. Try clearing your browser's cache and cookies or accessing the website at a different time.
I'm not receiving verification or password reset emails from the Houston Chronicle.
Check your spam or junk folder as these emails may end up there. If you're still not receiving the emails, contact the customer support team for further assistance.
I'm having trouble accessing my account on the Houston Chronicle website.
If you're having trouble accessing your account, click on the "Forgot password" option on the login page. If the problem persists, contact the customer support team for assistance.
How do I subscribe to the Houston Chronicle?
You can subscribe to the Houston Chronicle by visiting their website and selecting the subscription option that works best for you.
How can I change my delivery address for the print edition of the Houston Chronicle?
You can update your delivery address by logging into your account on the Houston Chronicle website. If you're having trouble, contact the customer support team for assistance.
Can I access the Houston Chronicle on multiple devices with one subscription?
Yes, you can access the Houston Chronicle on multiple devices using one subscription. Simply log in to your account on the device you want to use.
Can I pause or temporarily suspend my subscription?
Yes, you can pause or temporarily suspend your subscription up to three months at a time. You can manage this through your account settings on the Houston Chronicle website.
Why am I being charged for my subscription even though I cancelled it?
If you cancelled your subscription but are still being charged, contact the customer support team for assistance. It could be an error that needs to be resolved.
Can I get a refund for my subscription?
Refunds are evaluated on a case by case basis. If you would like a refund for your subscription, contact the customer support team for further assistance.
