HR Block Tax Preparation Services FAQ

Answers to your most common questions about Hrblock.

Quick, simple, and helpful information at a glance.

Why am I getting an error message when trying to log into H&R Block?
This could be due to entering incorrect login credentials or there may be an issue with the website. Make sure you are entering the correct email and password, and try clearing your browser's cache and cookies before attempting to login again.
What should I do if my H&R Block software freezes or crashes?
This could be caused by a variety of factors such as outdated software, insufficient memory, or a technical glitch. Try restarting your device and updating the software to the latest version. If the issue persists, you may need to contact H&R Block customer support for further assistance.
How do I reset my password for H&R Block?
You can reset your password by clicking on the "Forgot Password" link on the login page. You will be prompted to enter your email address and follow the instructions to reset your password.
I am having trouble importing my tax documents into H&R Block. What should I do?
First, make sure you are using the correct import feature for the document type. If you continue to experience issues, try saving the document locally on your device and then manually uploading it into H&R Block. You can also contact H&R Block customer support for further assistance.
Why can't I find my previous year's tax return in H&R Block?
Check to make sure you are using the correct login credentials for the previous year's return. It is also possible that you may have filed with a different tax preparation company in the past. If you still cannot find your return, contact H&R Block customer support for help.
What do I do if I receive an error message while filing my taxes through H&R Block?
The error message should provide a specific reason for the issue. Follow the instructions in the error message to correct the issue. If you are unable to resolve it, you can contact H&R Block customer support for assistance.
How do I update my personal information in H&R Block?
You can update your personal information by logging into your account and navigating to the "My Account" section. From there, you can make changes to your name, address, and other personal details.
Can I file my state taxes using H&R Block?
Yes, H&R Block offers state tax filing services in addition to federal tax filing.
Why am I being charged for filing my taxes with H&R Block?
H&R Block offers a range of tax preparation and filing services, some of which come with a fee. Depending on the complexity of your tax situation, you may be required to pay for certain services.
How do I view my tax return after filing with H&R Block?
You can view your tax return by logging into your account and navigating to the "My Taxes" section. From there, you can select the tax year you would like to view and download a copy of your return.
I made a mistake on my tax return that I filed with H&R Block. Can I make changes?
Yes, you can amend your tax return by logging into your account and navigating to the tax year you need to amend. From there, you can make any necessary changes and resubmit your return.
Why haven't I received my tax refund yet after filing with H&R Block?
The processing time for tax refunds can vary, but generally it takes 21 days for the IRS to process refunds filed electronically. If it has been longer than this, you may need to contact the IRS or check the status of your refund online.
What happens if I miss the tax filing deadline while using H&R Block?
If you miss the tax filing deadline, you may face penalties and interest charges from the IRS. It is important to file your taxes on time to avoid these consequences.
I received a notice from the IRS regarding my tax return filed with H&R Block. What should I do?
If you receive a notice from the IRS, follow the instructions provided in the notice. If you need further assistance, you can contact H&R Block customer support or seek help from a tax professional.
Can I deduct the cost of using H&R Block for my taxes?
The cost of tax preparation services is not deductible on your tax return. However, if you are self-employed, you may be able to deduct the cost as a business expense.
Why am I being asked to pay for my state tax return when I already paid for federal filing through H&R Block?
State tax filing is a separate service and may require an additional fee. Check the pricing options when filing your state return through H&R Block.
How can I track the status of my tax refund filed with H&R Block?
You can track the status of your tax refund through the IRS website or by contacting the IRS directly. H&R Block also offers a refund tracking feature for some tax refund options.
Can I upload my W-2 form into H&R Block?
Yes, you can upload your W-2 form into H&R Block if it is in an electronic format such as a PDF or image file.
Will H&R Block automatically file an extension for my taxes if I do not submit them by the deadline?
No, you will need to file for an extension separately. H&R Block can assist you with filing an extension, but it must be done before the tax filing deadline.
Why can't I access my tax return information from a previous year in H&R Block?
Tax return information for previous years may not be available if you did not use H&R Block to file your taxes for that year. You can contact the IRS to request a copy of your tax return for a fee.
What should I do if I suspect tax fraud or identity theft related to my tax return filed with H&R Block?
If you believe someone has filed a fraudulent tax return using your identity, you should contact the IRS immediately. You can also contact H&R Block customer support for assistance with resolving the issue.
Can I file my taxes using H&R Block if I am an international resident?
Yes, H&R Block offers tax preparation and filing services for international residents. However, the tax laws and requirements may differ for non-US citizens.
How do I cancel my subscription to H&R Block?
If you have a subscription with H&R Block, you can cancel it by logging into your account and navigating to the "My Account" section. From there, you can cancel your subscription.
What should I do if I am having trouble using certain features on the H&R Block website?
This could be due to a technical issue or compatibility with your device or internet browser. Check H&R Block's system requirements to make sure your device meets the necessary specifications. You can also try using a different browser or clearing your cache and cookies. If the issue persists, contact H&R Block customer support for assistance.
Is it safe to file my taxes online through H&R Block?
Yes, H&R Block uses industry-standard encryption and security measures to protect your personal information and tax data. However, it is always important to keep your login credentials secure and
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