Hubstaff FAQ

Answers to your most common questions about Hubstaff.

Quick, simple, and helpful information at a glance.

What is Hubstaff?
Hubstaff is a time tracking software that allows businesses to track remote work, manage projects, and pay employees.
How do I sign up for Hubstaff?
You can sign up for Hubstaff by visiting their website and clicking on the "Start for Free" button, or by downloading the mobile app and following the prompts.
How do I track my time with Hubstaff?
You can track your time with Hubstaff by downloading the desktop or mobile app and logging in with your account. You can then start a timer for the task you are working on.
Can I add manual time entries in Hubstaff?
Yes, you can manually add time entries in Hubstaff by going to the "Team" page and clicking on the "Add Time" button.
How do I delete a time entry in Hubstaff?
You can delete a time entry in Hubstaff by going to the "Team" page, clicking on the time entry, and selecting "Delete" from the drop-down menu.
What should I do if the Hubstaff desktop app is not tracking my time?
If the Hubstaff desktop app is not tracking your time, try restarting the app or reinstalling it. If the problem persists, contact Hubstaff support for further assistance.
How do I create a project in Hubstaff?
You can create a project in Hubstaff by going to the "Projects" page, clicking on the "Add Project" button, and filling out the details.
How do I invite team members to Hubstaff?
You can invite team members to Hubstaff by going to the "Team" page and clicking on the "Invite Team Members" button. You can then enter their email addresses and send them an invitation.
What payment methods does Hubstaff accept?
Hubstaff accepts payment through credit or debit cards, PayPal, and bank transfers.
How do I cancel my Hubstaff subscription?
You can cancel your Hubstaff subscription by going to the "Billing" page and clicking on the "Cancel Subscription" button. Follow the prompts to confirm your cancellation.
How do I change my Hubstaff subscription plan?
You can change your Hubstaff subscription plan by going to the "Billing" page and clicking on the "Change Plan" button. Select the new plan you want and follow the prompts to confirm the change.
How do I download reports in Hubstaff?
You can download reports in Hubstaff by going to the "Reports" page, selecting the report you want, and clicking on the "Export" button.
Can I integrate Hubstaff with other apps?
Yes, you can integrate Hubstaff with other apps such as Asana, Trello, and Quickbooks. You can find a list of all the available integrations on the "Integrations" page.
What should I do if my Hubstaff app is crashing?
If your Hubstaff app is crashing, try restarting your device and the app. If the problem persists, contact Hubstaff support for further assistance.
How do I invite clients to track their time in Hubstaff?
You can invite clients to track their time in Hubstaff by going to the "Clients" page and clicking on the "Invite Client" button. You can then enter their email address and send them an invitation.
Does Hubstaff have a mobile app?
Yes, Hubstaff has a mobile app available for both Android and iOS devices.
How do I delete a project in Hubstaff?
You can delete a project in Hubstaff by going to the "Projects" page, clicking on the project, and selecting "Delete" from the drop-down menu.
Can I change my time zone in Hubstaff?
Yes, you can change your time zone in Hubstaff by going to the "Settings" page and clicking on the "General Settings" tab. You can then select your preferred time zone from the drop-down menu.
How do I add new tasks to a project in Hubstaff?
You can add new tasks to a project in Hubstaff by going to the project page and clicking on the "Add Task" button. You can then fill out the details for the task.
How do I set up automatic payroll using Hubstaff?
You can set up automatic payroll using Hubstaff by going to the "Payroll" page, selecting "Automatic Payroll", and following the prompts to set it up.
Can I download invoices in Hubstaff?
Yes, you can download invoices in Hubstaff by going to the "Billing" page, selecting the invoice you want, and clicking on the "Download" button.
How do I change my password in Hubstaff?
You can change your password in Hubstaff by going to the "My Profile" page, clicking on the "Change Password" button, and following the prompts.
How do I add bank accounts for payroll in Hubstaff?
You can add bank accounts for payroll in Hubstaff by going to the "Settings" page, clicking on the "Payroll Settings" tab, and selecting "Manage Accounts". You can then add a new account by clicking on the "Add Account" button.
How do I set up reminders to track time in Hubstaff?
You can set up reminders to track time in Hubstaff by going to the "Settings" page, clicking on the "General Settings" tab, and selecting "Reminders". You can then set the frequency and time for the reminders.
What should I do if I receive a "Database disk image is malformed" error in Hubstaff?
If you receive a "Database disk image is malformed" error in Hubstaff, try restarting the app or reinstalling it. If the problem persists, contact Hubstaff support for further assistance.
Does Hubstaff offer a free trial?
Yes, Hubstaff offers a free 14-day trial for its plans. You can sign up for the trial by visiting their website.
How do I change my email address in Hubstaff?
You can change your email address in Hubstaff by going to the "My Profile" page, clicking on the "Edit" button, and entering your new email address.