Iberia FAQ

Answers to your most common questions about Iberia.

Quick, simple, and helpful information at a glance.

What is Iberia?
Iberia is a Spanish airline company that operates flights to various destinations worldwide.
What is the baggage allowance for Iberia flights?
The baggage allowance for Iberia flights varies depending on the fare type, route, and travel class. You can check the specific allowance for your flight on the Iberia website.
How can I check my Iberia flight status?
You can check your Iberia flight status on the Iberia website, or by using their mobile app. You can also call their customer service for updates.
What is the Iberia cancellation policy?
The cancellation policy for Iberia depends on the type of fare purchased. Non-refundable tickets can only be cancelled for a fee, while refundable tickets can be cancelled for a full refund. You can find more information on the Iberia website or by contacting their customer service.
How can I change my Iberia flight?
You can change your Iberia flight by contacting their customer service or by managing your booking on the Iberia website. Please note that changing your flight may incur additional fees.
What is the Iberia check-in policy?
The check-in policy for Iberia flights varies depending on the route and travel class. You can check the specific policy for your flight on the Iberia website.
How can I request special assistance for my Iberia flight?
You can request special assistance for your Iberia flight by contacting their customer service or by indicating your needs during the booking process. You can find more information on the Iberia website.
What payment methods does Iberia accept?
Iberia accepts various payment methods, including credit and debit cards, PayPal, and bank transfers. You can find the full list of accepted methods on the Iberia website.
What is the Iberia frequent flyer program?
The Iberia frequent flyer program is called Iberia Plus and allows members to earn and redeem points for flights and other rewards. You can find more information and enroll on the Iberia website.
How can I access my boarding pass for an Iberia flight?
You can access your boarding pass for an Iberia flight by using the Iberia mobile app, checking in online, or at the airport kiosk. You can also request to have a copy emailed to you.
What should I do if my Iberia flight is delayed or cancelled?
If your Iberia flight is delayed or cancelled, you can check with the airline for updates and make alternative arrangements. If the flight disruption is within Iberia's control, you may be eligible for compensation under EU legislation. You can find more information on the Iberia website.
What is the Iberia infant travel policy?
Children under two years old can travel for free on an adult's lap for domestic flights within Spain. For international flights and for children over two years old, a separate ticket must be purchased. You can find more information on the Iberia website.
I lost my luggage, what should I do?
If you lost your luggage on an Iberia flight, you should immediately report it to the Iberia baggage service desk at the airport. You can also use the WorldTracer service on the Iberia website to track your lost baggage.
Can I make a booking for an unaccompanied minor on an Iberia flight?
Yes, Iberia allows bookings for unaccompanied minors. However, there are specific conditions and fees associated with this service. You can find more information on the Iberia website or by contacting their customer service.
What is the Iberia pet policy?
Only small pets (up to 8 kg) are allowed to travel in the cabin on Iberia flights. Larger pets must be transported as cargo. You can find more information and make a reservation for your pet on the Iberia website.
How do I apply for a refund for a cancelled Iberia flight?
You can apply for a refund for a cancelled Iberia flight by contacting their customer service or by managing your booking on the Iberia website. Please note that the refund process may take some time.
I can't access the Iberia website, what should I do?
If you can't access the Iberia website, try clearing your browser's cache and cookies or using a different browser. You can also try accessing the website from a different device.
Can I earn and redeem Avios points on Iberia flights?
Yes, you can earn and redeem Avios points on Iberia flights by being a member of the Iberia Plus frequent flyer program. You can find more information on the Iberia website.
What is the Iberia group booking policy?
Group bookings (for 10 or more people) must be made at least 15 days in advance and may require a down payment. You can find more information and make a group booking on the Iberia website.
How can I contact Iberia customer service?
You can contact Iberia customer service by phone, email, or through their social media channels. You can find the contact information on the Iberia website.
I didn't receive a confirmation email for my booking, what should I do?
If you didn't receive a confirmation email for your Iberia booking, check your spam folder. If it's not there, you can contact their customer service for assistance.
Is there a mobile app for Iberia?
Yes, there is a mobile app for Iberia available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
I can't check-in online for my Iberia flight, what should I do?
If you can't check-in online for your Iberia flight, try again closer to the departure time, or check-in at the airport kiosk. If the issue persists, you can contact Iberia customer service for assistance.
Are there any travel restrictions due to COVID-19 on Iberia flights?
Yes, Iberia has implemented various measures and restrictions due to COVID-19. You can find updated information on their website.
Can I change the name on my Iberia booking?
Name changes on Iberia bookings are not allowed. If there is a mistake in the name, you can contact their customer service to make corrections.
Are there any travel insurance options for Iberia flights?
Yes, Iberia offers travel insurance through their partner, Allianz Global Assistance. You can find more information and purchase insurance on the Iberia website.
What is Iberia Express?
Iberia Express is a low-cost subsidiary of Iberia, offering short and medium-haul flights. You can find more information on the Iberia Express website.