Idealo FAQ

Answers to your most common questions about Idealo.

Quick, simple, and helpful information at a glance.

What is idealo?
Idealo is an online platform that provides price comparisons for various products from different retailers.
How do I use idealo to find the best deals?
Simply search for the desired product on idealo and it will show you a list of retailers offering that product with their respective prices.
Why is the price on idealo different from the price on the retailer's website?
The prices on idealo are constantly updated, while the prices on the retailer's website may vary.
How can I report a price discrepancy on idealo?
If you notice a price discrepancy, you can report it to idealo by clicking on the "Incorrect Price?" link next to the product.
Why is my product listing on idealo showing the wrong image?
Idealo sources images from various retailers, so it is possible that one of the retailers may have an incorrect or outdated image.
How can I suggest a new retailer to be included on idealo?
You can suggest a new retailer by clicking on the "Suggest new retailer" link on the idealo homepage.
Why am I unable to filter my search results on idealo?
Make sure you have selected a product category before trying to filter your search results.
What do I do if the product I'm looking for is not available on idealo?
Check back later, as idealo's database is constantly updated with new products and retailers.
Why can't I find my preferred payment method on idealo?
Not all retailers may offer your preferred payment method. You can check the retailer's website for their accepted payment options.
How can I leave a review for a product on idealo?
Unfortunately, idealo does not have a review system. You can leave reviews on the retailer's website.
Can I purchase products directly through idealo?
No, idealo is a price comparison platform and you will be redirected to the retailer's website to make a purchase.
Why am I receiving error messages when trying to add a product to my wishlist on idealo?
This may be due to technical difficulties on idealo's end. Try again later or contact idealo's customer support for assistance.
How can I track my order from the retailer on idealo?
Once you have made a purchase, you will receive a confirmation email from the retailer with information on how to track your order.
What do I do if I receive a damaged or defective product from the retailer?
You can contact the retailer directly to resolve any issues with your order. If necessary, you can also reach out to idealo's customer support for assistance.
Why am I being redirected to a different retailer's website when I click on a product on idealo?
Idealo works with various retailers, so the product you are interested in may be offered by a different retailer than the one you initially clicked on.
Is idealo available in other languages?
Yes, idealo is available in several languages, including English, German, French, Italian, and Spanish.
How can I change my email preferences on idealo?
You can change your email preferences under "Profile settings" on the idealo website.
Why am I not receiving any emails from idealo?
Make sure to check your spam or junk folder. If idealo emails are not there, you may have accidentally unsubscribed from receiving emails.
Can I get a refund for a product I purchased through idealo?
No, idealo only provides a platform for price comparison and you will need to contact the retailer directly for any refund or return inquiries.
Why am I seeing products from different countries when I search on idealo?
Idealo is available in multiple European countries, so you may see products from different countries if your search contains broad keywords.
How do I create an account on idealo?
Simply click on "Register" on the idealo homepage and follow the instructions to create an account.
Can I use idealo on my mobile device?
Yes, idealo is available as a mobile app for both iOS and Android devices.
How can I delete my account on idealo?
You can delete your account by contacting idealo's customer support.
Why am I receiving notifications from idealo even though I unsubscribed?
It may take some time for your unsubscribed email address to be removed from idealo's mailing list. If the issue persists, contact idealo's customer support for assistance.