iHeartRadio FAQ

Answers to your most common questions about iHeartRadio.

Quick, simple, and helpful information at a glance.

What is iHeartRadio?
iHeartRadio is a free digital audio platform that allows users to stream live radio stations and create custom stations based on their favorite artists and genres.
How do I listen to iHeartRadio?
You can listen to iHeartRadio on your computer, smart phone, tablet, or through a variety of connected devices such as smart TVs and gaming consoles.
Can I use iHeartRadio in my country?
iHeartRadio is currently available in the United States, Canada, Australia, and New Zealand. It may not be available in other countries due to licensing and copyright restrictions.
Why am I asked to create an account on iHeartRadio?
Having an account on iHeartRadio allows you to save your favorite stations, songs, and podcasts for easy access. It also allows you to personalize your listening experience.
How do I create an account on iHeartRadio?
You can create an account by clicking on the "Sign Up" button on the iHeartRadio website or app, and following the prompts. You can also sign up using your Facebook or Google account.
Why can't I log into my iHeartRadio account?
If you are having trouble logging into your account, make sure you are using the correct email and password. If you have forgotten your password, you can reset it using the "Forgot Password?" link on the login page.
Why am I experiencing playback issues on iHeartRadio?
Playback issues on iHeartRadio can be caused by a poor internet connection, outdated app or device software, or a problem with the specific station or podcast you are trying to listen to.
How can I fix playback issues on iHeartRadio?
Try restarting your device, updating the app or device software, or switching to a different internet connection. If the issue persists, you can contact iHeartRadio customer support for further assistance.
Why is my iHeartRadio station not playing?
If a specific station is not playing, it may be experiencing technical difficulties or may have been removed from the iHeartRadio platform. You can try selecting a different station or contacting iHeartRadio for further assistance.
Why am I getting an error message on iHeartRadio?
Error messages on iHeartRadio can occur due to various reasons such as poor internet connection, outdated app or device software, or a problem with the specific content you are trying to access.
How can I troubleshoot an error message on iHeartRadio?
Try restarting your device, updating the app or device software, or switching to a different internet connection. If the error persists, you can contact iHeartRadio customer support for further assistance.
Can I listen to iHeartRadio without an internet connection?
No, an internet connection is required to stream iHeartRadio content. However, you can download certain content such as podcasts for offline listening.
Why am I not able to access certain features on iHeartRadio?
Some features on iHeartRadio may require you to have a paid subscription. Make sure you have a subscription or try signing out and back into your account.
How can I cancel my iHeartRadio subscription?
You can cancel your iHeartRadio subscription by going to your account settings and selecting the option to cancel or by contacting iHeartRadio customer support.
Why is my iHeartRadio app crashing?
App crashes on iHeartRadio can occur due to various reasons such as outdated app or device software, low storage space, or a problem with the app itself.
How can I fix app crashes on iHeartRadio?
Try updating the app or device software, freeing up storage space, or clearing the app cache. If the issue persists, you can contact iHeartRadio customer support for further assistance.
Can I listen to iHeartRadio on multiple devices?
Yes, you can listen to iHeartRadio on multiple devices as long as you are logged into the same account on each device.
How can I change the audio quality on iHeartRadio?
You can change the audio quality by going to your app settings and selecting the desired audio quality option. Keep in mind that higher audio quality may use more data.
Why am I not receiving any push notifications from iHeartRadio?
Push notifications on iHeartRadio may be turned off in your device settings. Make sure notifications are enabled for the iHeartRadio app.
How can I delete a station or podcast from my iHeartRadio account?
You can remove a station or podcast from your iHeartRadio account by clicking on the three dots next to the station or podcast, and selecting "Delete" or "Remove from My Library".
Why am I seeing ads on iHeartRadio even though I have a subscription?
Some ads are still a part of iHeartRadio's content, even for users with a subscription. These ads are typically labeled as "Sponsored Content" and help to support the artists and stations on the platform.
Can I use iHeartRadio to listen to live sports?
Yes, iHeartRadio offers live sports coverage from various leagues and teams. However, availability may vary depending on your location and specific team partnerships.
How can I suggest a new feature or station on iHeartRadio?
You can suggest a new feature or station on iHeartRadio by clicking on the "Feedback" button on the app or website, or by contacting iHeartRadio customer support.
Why am I not able to access certain stations or content on iHeartRadio anymore?
iHeartRadio may periodically remove stations or content from its platform due to various reasons such as licensing agreements or changes in programming.
How can I report an issue or problem with iHeartRadio to customer support?
You can report an issue or problem by going to the "Contact Us" or "Help" section on the iHeartRadio website or app, and selecting the appropriate option for your issue.