What is ImpactGuru?
ImpactGuru is an online crowdfunding platform that helps individuals and organizations raise funds for various causes and projects.
How do I create a campaign on ImpactGuru?
To create a campaign, first, you need to sign up on ImpactGuru. Then, click on the Start a fundraiser button on the homepage and follow the step-by-step guide to create your campaign.
Can I withdraw the funds raised from my campaign anytime?
Yes, you can initiate a withdrawal request once your campaign has ended and you have reached your fundraising goal. The funds will be transferred to your bank account within 7-10 business days.
How can I promote my campaign to reach more people?
You can share your campaign on social media, send emails to your contacts, and ask your friends and family to share it with their networks. Additionally, you can utilize our marketing resources and tools available on the platform.
What are the fees involved in using ImpactGuru?
ImpactGuru charges a platform fee of 5% on the total amount raised, and payment gateway charges of 2.5% on the funds raised online. There are no upfront fees to create a campaign.
What is an impact story on ImpactGuru?
An impact story is a detailed report on how the funds raised through a campaign were utilized and the impact it had on the cause or project it was meant for.
Can I edit my campaign once it has been published?
Yes, you can edit your campaign details by going to the Edit Campaign section on your dashboard.
I am having trouble uploading images for my campaign. What should I do?
Please ensure that your images are in one of the supported formats- JPG, PNG, or GIF and the file size is less than 5MB. If the issue persists, please clear your browser cache and try again.
How do I donate to a campaign on ImpactGuru?
You can donate to a campaign by clicking on the Donate Now button on the campaign page and following the instructions to complete the donation process.
I am unable to make a donation. What could be the reason?
There could be various reasons for this, including technical issues or insufficient funds in your account. Please ensure that you have entered all the required details correctly, and your account has sufficient funds.
Can I make an anonymous donation?
Yes, you can make an anonymous donation by selecting the option to hide your name on the donation form.
I have made a typo in my donation amount. How can I correct it?
Please contact our customer support team at [insert email/phone number] as soon as possible to make corrections to your donation amount.
What is a Giving Day on ImpactGuru?
A Giving Day on ImpactGuru is a 24-hour period during which a specific cause or project is highlighted, and donors are encouraged to make donations to support it.
Can I claim tax exemption on my donation?
Yes, donations to NGOs registered with the Income Tax Act are eligible for tax exemption under Section 80G. After making your donation, you will receive a receipt with all the necessary details for tax exemption.
How can I check the status of my donation?
You can track the status of your donation by going to the My Contributions section on your dashboard.
I received an error message while making a donation. What should I do?
If you have received an error message, please try again after refreshing the page. If the issue persists, please contact our customer support team.
I havent received a confirmation email for my donation. Is something wrong?
Please check your spam or junk folder for the confirmation email. If you still have not received it, please contact our customer support team.
Can I get a refund for my donation?
As per our policy, donations are non-refundable. However, if you have made a mistaken donation, please contact our customer support team for assistance.
My campaign is not showing up on the homepage. What should I do?
Only active and popular campaigns are featured on the homepage. If your campaign is not visible, please try promoting it more to increase its visibility and popularity.
How can I delete my campaign?
You can delete your campaign by going to the Edit Campaign section on your dashboard and clicking on the Delete Campaign button.
What can I do if I am facing technical issues on the ImpactGuru platform?
If you are facing technical issues, please clear your browser cache and try again. If the issue persists, please contact our customer support team.
Is my personal information secure on ImpactGuru?
We take the privacy and security of our users' information very seriously. All necessary measures are taken to protect the personal data provided by our users.
How can I contact the support team for assistance?
You can contact our customer support team by sending an email to [insert email address] or calling [insert phone number].
Can I search for a specific campaign or project on ImpactGuru?
Yes, you can use the search bar on the homepage to find a specific campaign or project.
How can I report a campaign that I believe is fraudulent?
If you suspect any campaign to be fraudulent, please report it by clicking on the Report Campaign button on the campaign page. You can also contact our customer support team to report it.
What happens if a campaign does not reach its fundraising goal?
If a campaign does not reach its fundraising goal, the funds raised will still be transferred to the campaigner, and they can use it for the intended purpose. However, reaching the fundraising goal helps to maximize the impact of the campaign.
Are there any restrictions on the types of campaigns that can be created on ImpactGuru?
Yes, we do not allow campaigns related to gambling, alcohol, tobacco, or other illegal activities. Please refer to our terms and conditions for more information on the types of campaigns that are not allowed on the platform.
