IMVU FAQ

Answers to your most common questions about IMVU.

Quick, simple, and helpful information at a glance.

What is IMVU?
IMVU is an online avatar-based community where users can create and customize their own virtual characters and interact with others.
How do I create an account on IMVU?
To create an account, go to the IMVU website and click the "Sign Up" button. Follow the prompts to enter your information and create your avatar.
I can't remember my password for IMVU. How can I reset it?
You can reset your password by clicking the "Forgot password" link on the login page and following the instructions.
Why can't I log into my IMVU account?
There may be several reasons why you can't log in, such as entering the wrong password or your account may have been suspended or deleted. Try resetting your password or contacting the IMVU support team for further assistance.
How do I change my avatar's name on IMVU?
To change your avatar's name, go to your account settings and click on the "Account Tools" tab. From there, you can select the option to change your avatar name.
Can I use my IMVU account on multiple devices?
Yes, you can access your IMVU account from different devices as long as you log in with the same credentials.
Why am I getting an "invalid login" message when I try to log into IMVU?
This message usually means that the username and password you entered do not match. Double-check your login information and try again.
How do I invite friends to join IMVU?
You can invite friends by clicking on the "Invite Friends" button on the homepage or by sharing your unique referral link.
I'm having trouble connecting to the IMVU servers. What should I do?
First, make sure your internet connection is stable. If the problem persists, try clearing your browser's cache and cookies or restarting your device. You can also check the IMVU server status to see if there are any known issues.
Why am I seeing a "connection problem" message on IMVU?
This message indicates that there is an issue with your internet connection or with the IMVU server. Try refreshing the page or restarting your device.
I'm unable to see certain items or features on IMVU. How can I fix this?
This could be due to an outdated browser or missing plugins. Make sure your browser is up to date and that you have the necessary plugins installed, such as Flash Player. You can also try switching to a different browser.
Can I use my own images to create products on IMVU?
Yes, you can upload your own images to create products on IMVU, as long as they meet the platform's content guidelines.
Why am I getting a "product submission failed" error on IMVU?
This message may appear if there is an issue with the image or file you are trying to upload. Make sure the file meets the specifications and try again.
Why is my IMVU account suspended?
Your account may be suspended if you have violated IMVU's terms of service or community guidelines. Contact the support team for more information.
How do I report inappropriate content or behavior on IMVU?
You can report any violations of IMVU's terms of service or community guidelines by using the "report" feature on the website or app.
Can I purchase IMVU credits with real money?
Yes, you can purchase IMVU credits using various payment methods, including credit/debit cards and PayPal.
What is the minimum age to use IMVU?
The minimum age to use IMVU is 13 years old. Users under the age of 18 will have limited access to certain features and will need parental consent to make purchases.
My IMVU credits are missing. How can I get them back?
If your credits are missing, contact the IMVU support team with relevant details, such as transaction ID or order number, so they can assist you.
Why am I getting a "billing authorization failed" message on IMVU?
This message may appear if there is an issue with your payment method. Make sure your billing information is correct and contact your bank or payment provider for further assistance.
Can I transfer my IMVU credits to another user?
No, IMVU credits are non-transferrable.
How can I earn free credits on IMVU?
You can earn free credits by participating in promotions, filling out surveys, or completing offers on the "Earn Credits" page.
Why is my IMVU account under review?
Your account may be under review if there is suspicious activity or if your account has been reported for violating IMVU's terms of service. Contact the support team for more information.
I'm unable to access my inventory on IMVU. What should I do?
This may be a temporary bug or server issue. Try logging out and back in, or clearing your cache and cookies.
I can't access the IMVU chat. How can I fix this?
If you are having trouble accessing the chat feature, make sure you have enabled chat in your account settings. Also, check your internet connection and try refreshing the page.
Can I delete my IMVU account?
Yes, you can delete your IMVU account by going to your account settings and selecting the "Delete Account" option.
Why am I getting a "file not found" error on IMVU?
This error message may appear if the link or file you are trying to access is broken or no longer available. Try refreshing the page or contacting the user who shared the link.