What is Indiegogo?
Indiegogo is a crowdfunding platform where people can raise money for projects, causes, and businesses.
Why can't I sign into my Indiegogo account?
This could be due to incorrect login credentials or an issue with the website. Try resetting your password or clearing your browser's cache and cookies.
How do I start a campaign on Indiegogo?
You can start a campaign by creating an account and following the steps outlined on Indiegogo's "Start a Campaign" page.
How do I edit my campaign on Indiegogo?
You can edit your campaign by going to the "My Campaigns" section of your account and selecting the campaign you want to edit. Click on the "Edit" button to make changes.
I'm having trouble completing my payment. What should I do?
First, check that your payment information is entered correctly. If the issue persists, contact your bank to ensure they are not blocking the transaction. You can also reach out to Indiegogo's customer support for further assistance.
Can I cancel my contribution to a campaign?
Yes, you can cancel your contribution as long as the campaign is still active and the funding period has not ended. Go to your account and select "Transactions" to find the option to cancel your contribution.
What happens if a campaign does not reach its funding goal?
If a campaign does not reach its funding goal, all contributions are returned to the backers.
Can I change my reward selection after I've made a contribution?
No, you cannot change your reward selection after you have made a contribution. If you would like to switch to a different reward, you will need to cancel your initial contribution and make a new one.
How do I contact the campaign owner?
You can contact the campaign owner by using the "Contact" button on the campaign page or by browsing the "About" section to find their contact information.
I haven't received my perk/reward. What should I do?
First, check the campaign's estimated delivery date. If that date has passed and you still haven't received your perk, contact the campaign owner directly. If you are unable to reach them, you can file a claim with Indiegogo's customer support.
Can I change my shipping address for a perk/reward?
Yes, you can change your shipping address by going to your account and selecting the "Transactions" tab. Find the transaction for the perk and click on "Change Shipping Address."
What is InDemand on Indiegogo?
InDemand is a program on Indiegogo that allows successful campaigns to continue raising funds and accepting contributions after their initial campaign has ended.
I can't access my Indiegogo campaign. What should I do?
If you are having trouble accessing your campaign, contact Indiegogo's customer support for assistance.
My credit card was charged for an Indiegogo campaign I didn't contribute to. What should I do?
Contact your credit card company immediately to report the unauthorized charge. You can also reach out to Indiegogo's customer support for further assistance.
I'm having trouble uploading my campaign video. What should I do?
Make sure your video meets the size and format requirements listed on Indiegogo's "Upload Your Video" help page. If the issue persists, try clearing your browser's cache and cookies, or use a different browser.
What should I do if I receive an error message while contributing to a campaign?
Try refreshing the page and trying again. If the error persists, contact Indiegogo's customer support for assistance.
How do I delete my Indiegogo account?
You can delete your Indiegogo account by going to the "Account Settings" section of your account and selecting the "Delete Account" option. Please note that this action is irreversible.
What is the fee structure for Indiegogo?
Indiegogo charges a 5% platform fee for all funds raised, as well as a payment processing fee of 2.9% + $0.30 per transaction.
How do I extend my campaign's deadline?
You can extend your campaign's deadline by going to the campaign page and clicking on the "Edit" button. Scroll down to the "Duration" section and adjust the end date.
How do I report a campaign for fraud?
If you suspect a campaign on Indiegogo is fraudulent, you can report it to Indiegogo's customer support by filling out their "Report a Campaign" form.
What does it mean if a campaign is "funded" on Indiegogo?
A campaign is considered "funded" when it has reached its initial funding goal.
Can I get a refund for my contribution to a campaign?
Refunds for contributions to Indiegogo campaigns are at the discretion of the campaign owner. If you would like a refund, you should contact the campaign owner directly.
How do I delete my campaign on Indiegogo?
You can delete your campaign by going to the campaign page and clicking on "Edit." Scroll to the bottom and click on "Delete this Campaign."
How do I apply for Indiegogo's InDemand program?
You can apply for InDemand by following the steps outlined on the InDemand page on Indiegogo's website.
I am having trouble receiving my verification code from Indiegogo. What should I do?
First, check your spam or junk folder. If you still have not received the code, try requesting another one. If the issue persists, contact Indiegogo's customer support for further assistance.
How can I track the progress of a campaign I have contributed to?
You can track the progress of a campaign you have contributed to by going to your account and selecting the "Transactions" tab. Find the transaction for the campaign and click on "View details."
Is there a way to donate to a campaign without creating an Indiegogo account?
No, you must create an Indiegogo account to contribute to a campaign.
