What should I do if I forget my IndusInd internet banking password?
You can reset your password by clicking on the "Forgot Password" option on the login page and following the instructions. Alternatively, you can also visit your nearest IndusInd bank branch to reset your password.
Why am I unable to access my IndusInd bank account online?
This could be due to a technical issue or network problem. Please make sure you have a stable internet connection and try accessing your account again after some time. If the problem persists, you can contact the IndusInd bank customer care for assistance.
What is the daily transaction limit for IndusInd internet banking?
The daily limit for transactions through IndusInd internet banking varies depending on the type of account and customer segment. You can check your specific limit by logging into your internet banking account or by contacting the customer care team.
How can I apply for a new debit/credit card from IndusInd bank?
You can apply for a new debit/credit card through their website or by visiting your nearest IndusInd bank branch. You will be required to provide certain documents and fulfill the eligibility criteria to get a new card.
Why was my credit/debit card transaction declined?
This could be due to insufficient funds, an expired card, or technical issues. Please check your card details and account balance to ensure there are no issues. If the problem persists, contact the customer care team for assistance.
How can I get a duplicate copy of my IndusInd bank statement?
You can view and download your bank statement through your internet banking account. If you need a physical copy, you can request one from your nearest IndusInd bank branch or through the customer care team.
Can I change my debit/credit card PIN?
Yes, you can change your PIN at any IndusInd bank ATM. Insert your card and select the "Change PIN" option. Follow the instructions on the screen to change your PIN.
I have shared my internet banking credentials with someone unknowingly. What should I do?
If you suspect your internet banking password has been compromised, please log in immediately and change your password. Contact the customer care team if you notice any unauthorized transactions.
What should I do if I did not receive my debit/credit card statement?
Please check your registered email or internet banking account for your statement. If you still haven't received it, you can request a duplicate statement from your nearest IndusInd bank branch or through the customer care team.
How can I update my email address and phone number linked to my IndusInd bank account?
You can update your contact details by logging into your internet banking account or by visiting your nearest IndusInd bank branch. Alternatively, you can also submit a request by sending a message through their website.
How can I transfer funds from my IndusInd bank account to another bank account?
You can transfer money through internet banking, mobile banking, or by visiting your nearest IndusInd bank branch. The bank also offers instant fund transfer services like IMPS, NEFT, and RTGS.
What is the NEFT/RTGS transaction limit for IndusInd bank?
The transaction limit for NEFT and RTGS varies depending on the type of account you have and your customer segment. You can check your specific limit by logging into your internet banking account or by contacting the customer care team.
How long does it take for an NEFT transaction to be credited to the beneficiary's account?
NEFT transactions are usually processed within a few hours, but it may take longer in some cases. If the funds are not credited within a specified time, you can contact the customer care team for assistance.
Why am I unable to add a new payee for fund transfer?
You may have entered incorrect details for the payee or exceeded the limit for payees under your account. Please check the details and try again. If the problem persists, contact the customer care team for assistance.
Can I request a new cheque book online?
Yes, you can request a new cheque book through your internet banking account. Alternatively, you can also visit your nearest IndusInd bank branch to request a cheque book.
How can I check my account balance without logging into my internet banking account?
You can give a missed call to the designated numbers provided by the bank to get your account balance through SMS. You can also avail of this service through the bank's mobile app.
What is the turnaround time for resolving a customer complaint at IndusInd bank?
The bank aims to resolve all customer complaints within 30 days. However, complex complaints may take longer to get resolved. You can also escalate your complaint to higher authorities if needed.
What are the charges for a failed ATM transaction at IndusInd bank?
You will not be charged for a failed ATM transaction due to a technical issue. If there is a discrepancy in the amount, please inform the customer care team for further assistance.
Can I open a joint account at IndusInd bank?
Yes, you can open a joint account at IndusInd bank by visiting your nearest branch and fulfilling the necessary requirements.
How can I register for mobile banking with IndusInd bank?
You can register for mobile banking by downloading the bank's mobile app and following the on-screen instructions. You will be required to provide your account details and verify your identity through an OTP.
What should I do if I accidentally transfer funds to the wrong account?
Please contact the customer care team immediately and provide the details of the wrong transaction. They will assist you in recovering the funds if possible.
Can I access my IndusInd bank account from a foreign country?
Yes, you can access your account from any country. However, please ensure that your internet banking and debit/credit card services are active for international usage.
How can I check the status of my credit card application with IndusInd bank?
You can check the status of your credit card application by visiting the bank's website and entering your application reference number. You can also contact the customer care team for assistance.
Why am I receiving OTP for a transaction that I did not initiate?
This is a security feature implemented by the bank to protect your account from unauthorized access. If you receive OTP for a transaction that you did not initiate, please inform the customer care team immediately.
Can I stop a cheque I have issued through IndusInd bank?
Yes, you can stop payment on a cheque through your internet banking account or by visiting your nearest branch. Please note that a nominal fee may be charged for this service.
