What is inexio?
Inexio is a telecommunications company that provides internet, phone, and TV services in Germany.
How do I contact inexio customer support?
You can contact them via phone, email, or by visiting one of their retail locations. Contact information can be found on their website or on your invoice.
Why is my internet not working?
There may be a disruption in the network, a problem with your modem or router, or issues with your account. Contact customer support for assistance.
How do I reset my modem or router?
Unplug the device from the power source, wait for 30 seconds, and plug it back in. This should reset the device.
Why is my internet connection slow?
There can be various reasons for a slow internet connection, such as network congestion or a problem with your device or home network. Check your connection speed and contact customer support for further assistance.
What do I do if I forget my wifi password?
You can reset your wifi password by logging into your account on the inexio website or by contacting customer support.
Can I use my own modem or router with inexio?
Yes, inexio allows customers to use their own modems and routers. However, it must be compatible with their network.
How do I set up my voicemail?
To set up your voicemail, dial the voicemail access number provided and follow the instructions. You can find the access number on your invoice or by contacting customer support.
Why am I unable to make or receive calls?
This can be due to a problem with your account, network outage, or an issue with your device. Contact customer support for assistance.
How do I check my voicemail?
Dial the voicemail access number provided and follow the instructions. You can also access your voicemail through the online portal or mobile app.
How can I pay my bill?
You can pay your bill online through the inexio website, set up automatic payments, or pay in person at one of their retail locations.
What happens if I miss a payment?
Late fees may apply if you miss a payment. Contact customer support to make arrangements for a late payment.
Why am I receiving an error message when trying to make a payment?
This could be due to a problem with the payment method, an issue with the website, or an error with your account. Contact customer support for further assistance.
How do I cancel my service with inexio?
You can cancel your service by contacting customer support or by submitting a cancellation request through your account on the website.
What do I do if I am moving and need to transfer my service?
Contact customer support and provide them with your new address and desired transfer date.
How do I set up parental controls on my TV or internet?
You can set up parental controls through your account on the inexio website or by contacting customer support.
Why is my TV not working?
This could be due to a problem with the cable connection, your TV equipment, or network outage. Contact customer support for assistance.
How do I report a service outage?
You can report a service outage by contacting customer support or through the online portal.
How do I troubleshoot my TV or phone service?
If you are experiencing problems with your TV or phone service, try restarting your devices or contacting customer support for further assistance.
Why am I receiving a "no dial tone" error message?
This could be due to a problem with the phone line or a disruption in the network. Contact customer support for assistance.
How do I set up call forwarding?
To set up call forwarding, dial *72 followed by the phone number you want to forward calls to. To disable call forwarding, dial *73.
Why am I hearing static on my phone line?
This could be due to a problem with the phone line or equipment. Try unplugging your phone and plugging it back in. If the issue persists, contact customer support.
How do I change my wifi network name and password?
You can change your wifi network name and password through your account on the inexio website or by contacting customer support.
How do I troubleshoot an issue with my internet connection on my mobile device?
Try disconnecting and reconnecting to the wifi network, restarting your device, or checking for any updates. If the issue persists, contact customer support.
Why am I receiving an "access denied" error message when trying to access a website?
This could be due to a problem with the website or your internet connection. Try accessing the website on a different device or network. If the problem persists, contact customer support.
How do I request a new email address?
Contact customer support to request a new email address.
How do I set up my email on an email client?
In your email client, select "Add Account" and enter your email address and password. Be sure to select "IMAP" or "POP3" as the account type and enter the appropriate incoming and outgoing server information provided by inexio.
