What is Instamojo?
Instamojo is a payment gateway platform that allows individuals and businesses to easily collect payments online.
How can I sign up for Instamojo?
To sign up for Instamojo, simply go to their website and click on the "Sign Up" button. You will be asked to provide some basic information and then you can start using the platform.
Why is my payment not going through?
There could be various reasons why your payment is not going through. Some common reasons include insufficient funds, incorrect payment details, or technical issues. Please double-check your payment information and try again. If the problem persists, contact Instamojo's customer support for further assistance.
What currencies does Instamojo support?
Instamojo currently supports payments in Indian Rupees (INR) and United States Dollars (USD). They are constantly working on adding more currency options in the future.
Can I use Instamojo for international payments?
Yes, Instamojo supports international payments made in USD. However, there may be additional fees and restrictions for international transactions. Please check with your bank for more information.
How long does it take for a payment to be processed through Instamojo?
Instamojo typically processes payments instantly. However, depending on your bank's processing time, it may take 1-3 business days for the funds to reflect in your account.
What is Instamojo's transaction fee?
Instamojo charges a transaction fee of 2% + GST for every successful transaction. This fee may vary for different types of payment methods.
Can I issue refunds through Instamojo?
Yes, Instamojo allows you to issue refunds to your customers directly from their platform. However, this feature is only available for certain payment methods and may have certain limitations.
What are the technical requirements for using Instamojo on my website?
You need to have a website or a blog with a custom domain and the ability to embed HTML scripts. No specific coding experience is required.
Is there a limit to the number of payment links I can create on Instamojo?
No, there is no limit to the number of payment links you can create on Instamojo. You can create as many links as you need for different products or services.
Can I use Instamojo without a website?
Yes, Instamojo offers a "Storefront" feature where you can create a customizable online store to showcase your products and services. You can share this storefront link with your customers to make payments.
How can I keep track of my payments and sales on Instamojo?
Instamojo provides a dashboard where you can view all your transaction history, sales reports, and other important statistics. You can also export this data for your records.
Can I integrate Instamojo with my e-commerce platform?
Yes, Instamojo offers plugins and integrations with popular e-commerce platforms such as Shopify, WooCommerce, and Magento. This allows you to easily set up payment options on your website or online store.
What should I do if I receive an "Invalid Transaction" error message?
An "Invalid Transaction" error message usually occurs when the payment details entered are incorrect or the transaction has been cancelled. Double-check the payment details and try again. If the issue persists, contact Instamojo's customer support for further assistance.
How secure is Instamojo for making payments?
Instamojo uses advanced security measures, including SSL encryption and 3D secure authentication, to ensure the safety and security of all transactions.
Can I set up recurring payments through Instamojo?
Yes, Instamojo allows you to set up automated recurring payments for your customers. This feature is available for certain payment methods.
Does Instamojo provide customer support?
Yes, Instamojo has a dedicated customer support team that is available to assist you with any queries or problems. You can contact them through email, live chat, or phone.
How do I close my Instamojo account?
If you wish to close your Instamojo account, you can request for account closure by contacting their customer support team. Keep in mind that your account cannot be reactivated once it has been closed.
Can I use Instamojo for my offline business?
Yes, you can use Instamojo to collect payments for your offline business by generating payment links and QR codes. Your customers can make payments using their preferred mode of payment.
What happens if a customer disputes a payment made through Instamojo?
If a customer disputes a payment, Instamojo will review the transaction and take appropriate action. They may ask for additional information from both parties to help resolve the issue.
How can I update my payment information on Instamojo?
You can update your payment information by logging into your Instamojo account and going to the "Settings" tab. From there, you can update your bank details, add new payment methods, or make changes to your transaction fee.
Can I use Instamojo for donations?
Yes, Instamojo allows you to collect donations through their platform. They offer a "Donate" button that you can add to your website or social media pages for people to make donations.
Does Instamojo offer a mobile app?
Yes, Instamojo has a mobile app available for both Android and iOS devices. This allows you to manage your payments and sales on-the-go.
How can I contact the Instamojo team for any further assistance?
You can contact Instamojo's customer support team through email at [email protected], live chat on their website, or by calling their helpline at +91-8880719523. They are available from Monday to Saturday, 9:30 AM to 6:30 PM (IST).
