What is Intralinks?
Intralinks is a secure online platform for managing and sharing business documents and files.
How do I access Intralinks?
You can access Intralinks by logging in through your web browser using your username and password.
I forgot my password. How can I reset it?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the prompts. You will receive an email with instructions on how to reset your password.
Can I use my personal email address for Intralinks?
No, Intralinks requires you to use a company email address to ensure the security of your account and documents.
How do I upload files to Intralinks?
You can upload files by clicking on the "Upload" button on the main page and selecting the files from your computer or by dragging and dropping them into the designated area.
I am getting an error message when I try to upload a file. What should I do?
First, check the file type and size. Intralinks has restrictions on the types and sizes of files that can be uploaded. If the file meets the requirements, try clearing your browser's cache and cookies and trying again. If the issue persists, contact Intralinks support for further assistance.
How do I share files with other users on Intralinks?
You can share files by selecting the files you want to share and clicking on the "Share" button. Then, enter the email addresses of the users you want to share with and set their permissions for the file.
I accidentally deleted a file. Can I recover it?
Yes, if you have accidentally deleted a file, you can recover it from the "Trash" folder within 30 days. After 30 days, the file will be permanently deleted and cannot be recovered.
How do I change my email address associated with my Intralinks account?
You can change your email address by going to the "Account Settings" page and editing your email address under the "Profile" tab.
How do I change my password?
You can change your password by going to the "Account Settings" page and editing your password under the "Profile" tab.
Can I access Intralinks from my mobile device?
Yes, Intralinks has a mobile app that allows you to access and manage your files from your mobile device.
Is Intralinks compatible with all web browsers?
Intralinks is compatible with most modern web browsers. However, for the best experience, it is recommended to use Google Chrome or Mozilla Firefox.
How do I invite new users to join Intralinks?
You can invite new users by clicking on the "Invite User" button on the main page and providing their email addresses. They will receive an invitation to join Intralinks and create their account.
Can I collaborate with users who do not have an Intralinks account?
Yes, you can collaborate with external users who do not have an Intralinks account by using the "Guest Pass" feature. This allows them temporary access to a specific file or folder.
How do I change my email notifications settings?
You can change your email notifications settings by going to the "Account Settings" page and selecting your preferences under the "Notifications" tab.
What is a workspace in Intralinks?
A workspace is a virtual folder where files related to a specific project or deal can be stored and shared securely with invited users.
How do I delete a workspace?
To delete a workspace, go to the workspace page, click on the gear icon, and select "Delete." Note that deleting a workspace will also delete all the files and folders within it.
I am getting a 404 error message on Intralinks. What does this mean?
A 404 error means that the page you are trying to access cannot be found. This could be due to an incorrect link or a deleted file or folder. Try clearing your browser's cache and cookies and trying again.
Can I search for files by keyword or name in Intralinks?
Yes, you can use the search bar at the top of the page to search for files by keyword or name.
Can I edit files directly on Intralinks?
Yes, you can use the built-in document editor in Intralinks to make changes to documents without having to download them.
What is the maximum file size for uploads on Intralinks?
The maximum file size for uploads on Intralinks is 2GB.
How do I report a technical issue or bug on Intralinks?
You can report technical issues or bugs by contacting Intralinks support through the "Help" section on the website or app.
Can I customize my Intralinks workspace?
Yes, you can customize your Intralinks workspace by adding a logo, changing the color scheme, and arranging the layout of files and folders.
Is my data safe on Intralinks?
Yes, Intralinks uses advanced encryption and security measures to ensure the safety and confidentiality of your data.
Can I download multiple files at once on Intralinks?
Yes, you can download multiple files at once by selecting the files you want to download and clicking on the "Download" button.
How do I cancel my Intralinks subscription?
To cancel your Intralinks subscription, go to the "Billing" section in the "Account Settings" page and click on the "Cancel Subscription" button. Follow the prompts to complete the cancellation.
