Invoicely FAQ

Answers to your most common questions about Invoicely.

Quick, simple, and helpful information at a glance.

What is invoicely?
Invoicely is a cloud-based software for managing invoicing, payments, and project tracking for small businesses and freelancers.
How can I sign up for invoicely?
To sign up for invoicely, go to their official website and click on the "Sign Up" button. You can also sign up using your Google or Facebook account.
I forgot my invoicely login details. What should I do?
If you have forgotten your login details, click on the "Forgot Password" option on the login page and follow the instructions to reset your password.
How can I create an invoice using invoicely?
To create an invoice on invoicely, go to the "Invoices" section and click on the "New Invoice" button. Fill in the necessary details such as client information, invoice items, and payment terms.
Can I customize my invoices on invoicely?
Yes, you can customize your invoices on invoicely by adding your company logo, changing the invoice template, and adding custom fields.
What payment methods are supported on invoicely?
Invoicely supports various payment methods such as PayPal, credit and debit cards, bank transfers, and more.
How can I track the status of my invoice?
To track the status of your invoice, go to the "Invoices" section and click on the invoice you want to track. The invoice status will be displayed at the top of the page.
Can I add taxes to my invoice on invoicely?
Yes, you can add taxes to your invoice on invoicely by going to the "Invoices" section, selecting the invoice, and clicking on the "Edit" button. Then, click on the "Tax" tab and add the applicable taxes.
How can I send reminders for unpaid invoices on invoicely?
You can send reminders for unpaid invoices by going to the "Invoices" section, selecting the unpaid invoice, and clicking on the "Send Reminder" button.
I accidentally deleted an invoice. Can I retrieve it on invoicely?
Yes, you can retrieve a deleted invoice on invoicely by going to the "Invoices" section, clicking on the "Archived Invoices" tab, and selecting the invoice you want to restore.
How can I switch between different currencies on invoicely?
To switch between currencies on invoicely, go to your account settings, click on the "Billing & Currency" tab, and select your preferred currency.
I'm getting an error message while creating an invoice on invoicely. What can I do?
If you encounter an error message while creating an invoice, try refreshing the page or clearing your browser's cache. If the issue persists, contact invoicely's support team for assistance.
Can I add attachments to my invoices on invoicely?
Yes, you can add attachments such as receipts or contracts to your invoices on invoicely by clicking on the "Attach File" button while creating or editing an invoice.
How can I add multiple clients to an invoice on invoicely?
To add multiple clients to an invoice, go to the "Add Item" section and select "Multiple Clients." Then, choose the clients you wish to add and click "Save."
I'm unable to change the currency on my invoice. What could be the problem?
If you are unable to change the currency on your invoice, make sure you have selected the correct currency in your account settings. You can also contact invoicely's support team for further assistance.
Can I set up recurring invoices on invoicely?
Yes, you can set up recurring invoices on invoicely by going to the "Invoices" section and clicking on the "New Invoice" button. Then, select the "Recurring" option and choose the frequency, end date, and other details.
What is the invoicely mobile app?
The invoicely mobile app is a tool for managing your business finances on-the-go. It allows you to create invoices, track expenses, and manage clients from your mobile device.
Is there a limit to the number of invoices I can create on invoicely?
No, there is no limit to the number of invoices you can create on invoicely. However, there may be limitations based on your subscription plan.
How can I integrate invoicely with other software?
Invoicely offers integrations with popular software such as PayPal, Stripe, and QuickBooks. You can integrate invoicely with these software by going to your account settings and selecting the "Integrations" tab.
My clients are not receiving invoices sent from invoicely. What's wrong?
If your clients are not receiving invoices, make sure you have entered the correct email address, and check if the invoice is in your client's spam or junk folder. You can also try sending the invoice from a different email address.
Can I add late fees to my invoices on invoicely?
Yes, you can add late fees to your invoices on invoicely by clicking on the "Late Fees" tab while creating or editing an invoice and entering the applicable fees.
How can I add discounts to my invoices on invoicely?
To add discounts to your invoices, go to the "Discounts" tab while creating or editing an invoice and enter the discount amount or percentage.
Is there a way to preview my invoice before sending it to a client?
Yes, you can preview your invoice by going to the "Invoices" section, selecting the invoice, and clicking on the "Preview" button.
Can I add multiple users to my invoicely account?
Yes, you can add team members to your invoicely account. Depending on your subscription plan, you can add up to 20 users.
I'm having trouble canceling my invoicely subscription. What should I do?
To cancel your invoicely subscription, go to your account settings, click on the "Billing & Currency" tab, and select the "Cancel Subscription" option. If you continue to have issues, contact invoicely's support team for assistance.
I'm not satisfied with my invoicely service. Can I get a refund?
Invoicely offers a 30-day satisfaction guarantee. If you are not satisfied with the service, you can request a refund within 30 days of signing up.
Is there a customer support team I can contact for help with my invoicely account?
Yes, you can contact invoicely's customer support team through their website's live chat feature, email, or by submitting a support ticket.
Where can I find invoicely's terms of service?
Invoicely's terms of service can be found on their official website under the "Terms of Service" section.