Iubenda FAQ

Answers to your most common questions about Iubenda.

Quick, simple, and helpful information at a glance.

What is iubenda?
iubenda is an online platform that helps websites and apps create and manage legal documents, such as privacy policies and cookie notices, to comply with various laws and regulations.
Why do I need iubenda?
Many countries have laws that require websites and apps to have certain legal documents, such as privacy policies, in order to protect the personal information of users.
How do I get started with iubenda?
To get started, simply sign up for an account on iubenda's website and follow the steps to create your legal documents.
Can I use iubenda for free?
iubenda offers both free and paid plans. The free plan allows you to generate one legal document, while the paid plans give you access to additional features and multiple documents.
What types of legal documents can I create with iubenda?
With iubenda, you can create privacy policies, cookie policies, terms and conditions, and other legal documents required for websites and apps.
Can I customize my legal documents with iubenda?
Yes, iubenda allows you to customize your legal documents to fit the specific needs of your website or app.
What languages are supported by iubenda?
iubenda currently supports over 40 languages, making it easy for you to create legal documents for your target audience.
Can I integrate iubenda with my website or app?
Yes, iubenda offers integration options for various platforms, including WordPress, Shopify, and Squarespace.
Do I need a lawyer to use iubenda?
iubenda is designed to make it easy for non-legal professionals to create legal documents, but it is always recommended to consult a lawyer for any specific legal advice.
Can I update my legal documents with iubenda?
Yes, you can update your legal documents at any time with iubenda. You can also set up automatic updates for your documents to ensure they stay up-to-date with any changes in laws or regulations.
How does iubenda keep my legal documents compliant?
iubenda constantly monitors changes in laws and regulations to ensure that your legal documents remain compliant and up-to-date.
What happens if I don't have a privacy policy?
Not having a privacy policy can make your website or app vulnerable to legal complications and penalties, as it is a legal requirement in many countries.
How does iubenda handle user data?
iubenda is fully compliant with data protection laws and takes the necessary measures to securely handle user data.
What is a cookie policy?
A cookie policy is a document that explains how your website or app collects and uses cookies, which are small files stored on a user's device for tracking and personalized advertising.
Does iubenda help with cookie consent?
Yes, iubenda offers a cookie consent solution that allows you to inform users about your use of cookies and obtain their consent.
Do I need a disclaimer for my website?
It depends on the type of content and services you provide on your website. It is recommended to have a disclaimer to protect yourself from potential legal issues.
How can I contact iubenda for support?
You can contact iubenda's support team through their website or by sending an email to [email protected].
Are there any tutorials available for using iubenda?
Yes, iubenda provides video tutorials and helpful resources on their website to guide you in using their platform.
Can I preview my legal documents before publishing them?
Yes, iubenda allows you to preview your legal documents before publishing them to ensure they are accurate and meet your needs.
What happens if I make a mistake in my legal document?
You can always go back and edit your legal documents on iubenda if you make a mistake or need to make changes.
Can I use iubenda for offline purposes?
No, iubenda is an online platform and cannot be used for offline purposes.
Can I cancel my iubenda subscription at any time?
Yes, you can cancel your subscription at any time, and your documents will remain accessible until the end of your billing cycle.
Is my information secure on iubenda?
iubenda takes the necessary measures to ensure the security and confidentiality of your information. You can read more about their security measures on their website.
Why am I getting an error message on iubenda?
If you are experiencing an error message on iubenda, it could be due to a technical issue. Try refreshing the page or clearing your browser's cache. If the issue persists, contact iubenda's support team for assistance.
How do I delete my account on iubenda?
To delete your account on iubenda, go to your account settings and select the option to delete your account. Make sure to download any legal documents you may need before deleting your account.
Can I use iubenda for my e-commerce store?
Yes, iubenda offers e-commerce specific solutions and tools to help you create and manage legal documents for your online store.
How often should I update my legal documents?
It is recommended to review and update your legal documents at least once a year, or anytime there are significant changes in laws or regulations.
What payment methods does iubenda accept?
iubenda accepts credit card payments, as well as payments through PayPal and bank transfer.
Are there any hidden fees with iubenda?
No, iubenda's pricing plans are transparent, and there are no hidden fees. However, additional services such as VAT verification and multilingual translations may require additional fees.
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