JetBlue FAQ

Answers to your most common questions about JetBlue.

Quick, simple, and helpful information at a glance.

How do I check-in for my JetBlue flight?
You can check-in for your flight online through the JetBlue website or mobile app, at a kiosk at the airport, or at the check-in counter.
What is the baggage policy for JetBlue?
JetBlue allows one free carry-on bag and one free checked bag per passenger. Additional bags may incur a fee. For more information, visit: https://www.jetblue.com/flying-with-us/baggage/.
I am unable to print my JetBlue boarding pass. What should I do?
If you are unable to print your boarding pass, you can request a reprint at the airport check-in counter or at a kiosk.
Can I change or cancel my JetBlue flight?
Yes, you can make changes or cancel your flight up to 24 hours before departure. Fees may apply. For more information, visit: https://www.jetblue.com/help/cancel-flight/.
My flight is delayed/cancelled. What are my options?
If your flight is delayed or cancelled, JetBlue will rebook you on the next available flight or provide a refund. You can also choose to rebook for a later date. For more information, visit: https://www.jetblue.com/help/change-cancel/.
Can I request a special meal for my JetBlue flight?
Yes, JetBlue offers various special meal options. You can request a special meal during the booking process or by contacting JetBlue at least 48 hours before your flight. For more information, visit: https://www.jetblue.com/flying-with-us/special-assistance/.
How can I track my JetBlue flight?
You can track your JetBlue flight on the JetBlue website or app. You can also sign up for flight alerts to receive notifications about any changes to your flight.
I am having trouble logging into my JetBlue account. What should I do?
If you are having trouble logging into your JetBlue account, you can reset your password or contact JetBlue customer service for assistance.
Can I add a service to my JetBlue flight, such as a seat upgrade or extra baggage?
Yes, you can add services such as seat upgrades or extra baggage to your JetBlue flight. Fees may apply. For more information, visit: https://www.jetblue.com/manage-trip/.
My JetBlue flight was cancelled, but I have already checked in. What happens to my checked baggage?
If your flight is cancelled and you have already checked in, your checked baggage will be removed from the flight and can be picked up at the baggage claim area.
How can I request a refund for my JetBlue flight?
You can request a refund for your JetBlue flight through the JetBlue website or by contacting customer service. Fees may apply. For more information, visit: https://www.jetblue.com/help/refund/.
I am receiving an error message when trying to book a flight on JetBlue. What should I do?
If you are receiving an error message, try clearing your cache and cookies, or try using a different web browser. If the issue persists, contact JetBlue customer service for assistance.
My JetBlue flight has been delayed. Will I be compensated?
JetBlue offers compensation for eligible delays, such as providing a voucher for future travel. Details and eligibility can be found here: https://www.jetblue.com/help/delay/.
Can I bring a pet on my JetBlue flight?
Yes, JetBlue allows small cats and dogs on domestic flights for a fee. Restrictions and requirements apply. For more information, visit: https://www.jetblue.com/flying-with-us/pets/.
I missed my JetBlue flight. What are my options?
If you missed your flight, you can either change to a different flight (fees may apply) or receive a refund. For more information, visit: https://www.jetblue.com/help/change-cancel/.
Can I transfer my JetBlue ticket to another passenger?
JetBlue tickets cannot be transferred to another passenger. However, you can request a name change for a fee. For more information, visit: https://www.jetblue.com/help/name-change/.
I am having trouble checking in for my JetBlue flight. What should I do?
If you are experiencing difficulties with online check-in, try using the JetBlue mobile app or check-in at a kiosk or airport check-in counter. If the issue persists, contact JetBlue customer service for assistance.
Can I make a name correction on my JetBlue ticket?
Yes, you can request a name correction for a fee. For more information, visit: https://www.jetblue.com/help/name-change/.
My checked baggage was damaged/lost on my JetBlue flight. What should I do?
If your checked baggage was damaged or lost, contact a representative at the airport baggage service office before leaving the airport. For more information, visit: https://www.jetblue.com/help/baggage-damage/.
Can I use my JetBlue ticket for a different flight?
Yes, you can make changes to your flight, such as changing the date or destination, for a fee. For more information, visit: https://www.jetblue.com/help/change-cancel/.
How can I sign up for JetBlue TrueBlue rewards program?
You can sign up for the JetBlue rewards program, TrueBlue, for free on the JetBlue website or mobile app.
Are there any seat selection fees for JetBlue flights?
JetBlue offers free seat selection at the time of booking. Additional fees may apply for preferred seats or seat upgrades. For more information, visit: https://www.jetblue.com/flying-with-us/seats/.
My JetBlue flight has been diverted. What happens next?
If your flight has been diverted, JetBlue will provide updates about the situation and work to rebook you on a new flight as soon as possible. For more information, visit: https://www.jetblue.com/help/diversion/.
What should I do if I left an item on my JetBlue flight?
Contact JetBlue customer service to report any lost items on your flight. They will do their best to locate the item and return it to you if found. For more information, visit: https://www.jetblue.com/help/lost-found/.
Can I pay for my JetBlue flight with multiple credit cards?
JetBlue only allows one credit card payment per booking. However, you can split the cost by booking each passenger separately. For more information, visit: https://www.jetblue.com/help/purchase-payment/.